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Mrs. Marie Josephs, our Property Manager at CBII. is the best we'v had At Cypress Bend Condo II, our property manager since three years is Mrs. Marie Josephs. I was in contact regularly with her as the association’s Treasurer over two years. I can say she is well-mannered, with superior education and enjoys a bright mind. She receives her visitors at the office with a welcoming smile and communicates her good humor. She pays attention to individual requests, offers solutions and help. She manages the property diligently seeking suppliers with best solutions and reasonable prices and keeps track of the work done. She is aware of each and all elements of the property and their conditions and needed maintenance.
I highly commend this person for her efficiency and positive communication ability, plus she is a lady.
Georges A B. · 5 years ago
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Thank you Georges A B. for taking the time to rate your experience. Your feedback is very important to us and we are so pleased to hear how your Property Manager is doing.
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RecommendedHeather answered me on the phone in a very sweet voice and attended my question right away. She is a sweetheart I could tell just by hearing her voice. I'm sure she is nicer in person. Thank you so much Heather for your immediate response. Take care. God bless you.
Elynn R. · 5 years ago
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RecommendedFinally Things Moved When my husband and I contacted EPM because of our neighbor's visitor parking on the grass, we were very open about the fact that, if the rules had changed, then of course OUR friends would come over and park on the grass. Within a day of contacting EPM we received confirmation that No, they should NOT be parking on the grass and that vehicle was now parked at our neighbor's home instead of on the grass. EPM got right back to us and didn't make us seem like we weren't important.
G M. · 5 years ago
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RecommendedGreat customer service
Andrew J. · 5 years ago
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Recommended
Jaime D. · 5 years ago
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Recommended
Alyssa G. · 5 years ago
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RecommendedHappy they are there. Always there when you need them!
murielle m. · 5 years ago
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RecommendedVery fast service. Excellent. I requested a Wind Mitigation Inspection last night via email and I received it first thing this morning. Excellent service. You have improved ypur service a lot.
Natalie O. · 5 years ago
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Recommended
Jodi T. · 5 years ago
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RecommendedHigh quality customer service When I called jody answered right away was very pleasant and answered all of my questions keep up the great work jody .
Donna H. · 5 years ago
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RecommendedPile of gravel and stones during a hurricane What is being done to protect 3000 NE 5th Terrace A building from the piles of stone and gravel that are in the parking lot?
Kevin O. · 5 years ago
Response from Exclusive Property Management
Thank you Kevin O. for inquiring about the parking lot in your association. This is something that is being handled by FP&L and the subcontractor. If you should have any further questions, please don't hesitate to contact us at (954)969-1330 or email us at admin@exclusivepm.net .
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RecommendedJody-Ann Job well done! As a Real Estate Broker is important to us getting the right information as quickly as possible.
I spoke this morning to Jody-Ann requesting information about a new listing we just received, she was very attentive to my request, a few minutes later I received an email with the requested information
THIS IS WHAT I CALLED GREAT SERVICE AND SUPPORT!!Carlos F. · 5 years ago
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RecommendedGreat Got person on phone right away. She answered all my questions straight away.
Daniel S. · 5 years ago
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Recommended
Linda E. · 5 years ago
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RecommendedI had a roof leak. You sent the inspector within days to check it out. He sent the roofers to fix it within days again. Fabulous service. Thank you very much. No worry s!
vicky l. · 5 years ago
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RecommendedVery responsive and friendly.
Gary C. · 5 years ago
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RecommendedJob well done ,great customer service Jodi was awesome she answered all of my questions and made me feel comfortable about the whole process . It was a great pleasure to deal with jodi
Melissa A. · 5 years ago
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RecommendedVery efficient
Ross T. · 5 years ago
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RecommendedJob well Done Jody ,heather and karen are always very helpful with several ARC approvals For projects i have been doing.
Gary M. · 5 years ago
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RecommendedAccounts Payable Sabrina is doing a great job. She is very conscientious about her work.
Janna H. · 5 years ago
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RecommendedFAST RESPONSE
L. D. · 5 years ago
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Recommended
Alexandre S. · 5 years ago
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Good & Bad I am very impressed with Lisa De Herrera. She took the time to answer all our questions and explain your statement. I am still not happy with the way the late fees are handled and the way the phone system works at EPM.
Maddy C. · 5 years ago
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RecommendedI would like to give a shout out to Maria Vasquez for her outstanding customer service!
She is an excellent property manager. She provides prompt, courteous and timely service to our community and is professional in handling all of the details that come with property management.
We are very grateful to have this shining star in our midst. Thank you, Maria!Stuart B. · 5 years ago
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RecommendedGreat quality of customer service and information Great Speaking with Heather. She was very helpful
P. R. · 5 years ago
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RecommendedThe inspector for my roof leak came today. He was very nice and prompt. Thank you for taking care of this problem so fast. He will submit his findings and we will be fixing it in no time.
Vicky L. · 5 years ago
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RecommendedHigh quality Jodi-Ann Simms is very helpful. She is exceptional in handling my calls and provided the information I needed as soon as possible.
Virginia V. · 5 years ago
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RecommendedProperty Manager is excellent.!! Have had numerous issues with AP people and other main office personnel.
Augie F. · 5 years ago
Response from Exclusive Property Management
Thank you Augie F. for taking the time to rate your experience. Your feedback is very important to us. My name is Lisa DeHerrera and I am the Office Manager. If you should have any questions/concerns, please don't hesitate to reach out to me. My number is (954)969-1330.
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RecommendedThank you Gaby!
Ana M. · 5 years ago
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RecommendedFabulous Detailed - on top of the game - honest - great value
Raymond M. · 5 years ago
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Recommended
Barberan I. · 5 years ago
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Recommended
Rafael P. · 5 years ago
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Recommended
Eva M. · 5 years ago
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Recommended
Elizabeth L. · 5 years ago
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RecommendedGreat work I appreciate your fast response to our request, GREAT JOB!!
Clara M. · 5 years ago
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Recommended
Nancy R. · 5 years ago
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