Reviews

  • Recommended
    Hillary did a deep analysis of the account and found the issues that created a discrepancy. Great analitycal skills. I contacted Hillary and I discussed with her the account issues. She listened to my concerns and made the corresponding research to ensure everything was correct. She did an excellent jo finding the posting errors and clearing my account.

    Jose L.   ·   5 years ago

    Response from Exclusive Property Management

    Thank you Jose L. for taking the time to rate your experience with us. Your feedback is very important to us.

  • Recommended
    Staff is very professional and application is very straighforward When I made it to the desk, girls were very nice! Especially Heather!! She addressed a few items missing in the application before I left, and It was so nice to take care of these missing parts then. I really enjoyed the experience of handing out the application for my tenants!

    Yndira R.   ·   5 years ago

    Response from Exclusive Property Management

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  • Recommended
    Thank you for a Great Job! We needed fast approval for upcoming work on our unit. EPM came through very quickly for us. We couldn't have asked for a faster, more efficient response! Thank you!

    Kevin & Jill P.   ·   5 years ago

    Response from Exclusive Property Management

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  • Recommended
    Jay keeps owners at Cypress Bd Condo II informed! Jay and Marie provide the best Agency service in 30 years at Cypress Bend II.

    GREAT IMPROVEMENT COMPARED TO THE PAST YEARS FROM NUMEROUS AGENCIES !

    Peter C.   ·   5 years ago

    Response from Exclusive Property Management

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  • Recommended
    Heather is amazing!!! Not sure if I am allowed to give a review on one of my co-workers but I am going to anyway lol. She is so nice and respectful and helpful. Her emails are always so pleasant and with all the calls she handles I really appreciate how nice she is. I think she is an asset to EPM!!! (all of my co-workers are but I wanted her to know she is appreciated).

    Dawn V.   ·   5 years ago

    Response from Exclusive Property Management

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  • Recommended
    New Resident Experience I am very pleased with the welcome and wealth of information that has been provided to me as a new resident. It's been 20 years since I have moved and dealing with Jay in the office has been an absolute pleasure. From day 1, she has included me in all email blasts and property updates. She has given very clear instructions about how things work and overall, she has made everything easy! I appreciate the kind of customer service that she provides and she made the transition easy for me. Thank you Jay!

    Carmen M.   ·   5 years ago

    Response from Exclusive Property Management

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  • Recommended
    First call to respond to missed call to me, woman was rude, and stated unless I knew who called me she could do nothing for me even when I identified HOA I was calling in regards to. With no message left I called back and fortunately got Tishana Satchell who answered. She is wonderful! Provided all the information I needed. Was very undertanding at how check, originally thought lost in the mail and payment stopped at the bank was actually stuck behind desk I used at my daughter's home where I babysit several days a week for my 2 yr old grand-daughter. She was very understanding, gave me all the information so I'd know to use the envelope again provided by Association and I then sent May with the late fees, as well as June payment in a separate envelope. My daughter is pregnant and delivered early last time is due anywhere from June 1st on and I do not have a history of any late payments and don't plan to start now. Thank you again to Tishana who is a great asset to the company. Thank you.

    Donna S.   ·   5 years ago

    Response from Exclusive Property Management

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  • Recommended
    Very professional, knowledgeable and thorough. In regards to Marie property manager for Cypress Bend Condo 2.
    We have been the plumbing vendor for Cypress Bend Condo 2 for at least the last 15 years that I have been at Florida Tropical Plumbing. Marie is by far the best property manager I have dealt with. She is very knowledge and professional when it comes to vendors and the property. It is always a pleasure when we are called to come work on the plumbing for the condo. Clear communication is key in this business between property management , vendors and homeowners ; this has always been the case with regards to Marie. Quality property manager with a quality company behind her. Keep up the great work.

    Anthony S.   ·   5 years ago

    Response from Exclusive Property Management

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  • Recommended
    Jana is wonderful! She helped me very quickly & is an absolute pleasure to do business with.

    Deborah W.   ·   5 years ago

    Response from Exclusive Property Management

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  • Recommended
    Very quick response to requested sales information. Thank You!!

    Kathreen L.   ·   5 years ago

    Response from Exclusive Property Management

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  • Recommended
    Very friendly and efficent service Jay is wonderful to work with. She is on top of things and handles inquiries immediately. She is cares about the property and the people that she works with. It's nice to move into a place and have such a great first time experience.

    Carmen M.   ·   5 years ago

    Response from Exclusive Property Management

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  • Recommended
    High quality Chelsea Did a great job.

    André. T.   ·   5 years ago

    Response from Exclusive Property Management

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  • Recommended
    Thanks for great service

    Marleny S.   ·   5 years ago

    Response from Exclusive Property Management

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  • Recommended
    Excellent response time I worked with Hillary to get a copy of my ledger balance. She sent the information to me within 24 hours even given the fact that she had to work with a third party Vendor

    Vinnie B.   ·   5 years ago

    Response from Exclusive Property Management

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  • Recommended
    Great value and completes all the works on time Jessica was always helpful and helped me with all the queries I had for any issues with payments, follow up with accounting systems. I absolutely love working with Jessica. She’s lends her support unconditionally all the time.

    Sirisha J.   ·   5 years ago

    Response from Exclusive Property Management

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  • Recommended
    Very Efficient and quick with responses! I have worked with EPM on two occasions and each time they have proven to be very efficient and quick. Sometimes you fear calling mgt companies not sure what service you will get. But EPM is nothing but QUALITY!!

    Alicia Z.   ·   5 years ago

    Response from Exclusive Property Management

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  • Recommended
    I'm thankful for the opportunity to Express my gratitude to EPM for the staff that you have placed here at CB2. I find the staff extremely competent in all aspects of they're job. To go a step further, I'm equally pleased with the personal touch your staff uses with each person here at CB2.

    Anthony Paul W.   ·   5 years ago

    Response from Exclusive Property Management

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  • Recommended
    Timely and thorough communication to owners regarding repairs/projects etc My main contact is Jessica Turnquest, Admin of Cypress Bend II Condo Assoc. Jessica has done a great job of keeping owners updated on maintenance issues and repairs, most notably the issues with our pool. She has also kept us in the loop with indoor sprinkler replacement times/issues, as well as the problems we experienced with one of our elevators. She is always accessible and returns calls and emails in a timely manner.

    Jean N.   ·   5 years ago

    Response from Exclusive Property Management

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  • Recommended
    New Tele-Entry Thank you again Wendy Philips, for all your help.

    Claudio - Apt. 509 - Building 67

    Claudio Z.   ·   5 years ago

    Response from Exclusive Property Management

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  • Recommended
    Prompt response, professionalism

    Beverly L.   ·   5 years ago

    Response from Exclusive Property Management

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  • Recommended
    Jessica is extremely helpful and efficient We are so fortunate to do business with Jessica at
    EPM as shebis rightnon top of situations at hand and her customer service is excellent

    Eva M.   ·   5 years ago

    Response from Exclusive Property Management

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  • Recommended
    Very professional and outstanding service! Jessica Turnquist has been very helpful and very pleasant from the first time I met her in the parking lot of the condo I was interested in buying to the time when I came in the office with questions .And she always returned my calls and emails in timely manner. She is very professional and a bonus to Cypress Bend condominiums

    Kim S.   ·   5 years ago

    Response from Exclusive Property Management

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  • Recommended
    the staff are great to work with and respond quickly.

    Nancy R.   ·   5 years ago

    Response from Exclusive Property Management

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  • Recommended
    Very friendly and fast The service was excellent and the staff were friendly and patient.

    Joy G.   ·   5 years ago

    Response from Exclusive Property Management

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  • Recommended
    I think the 5 stars says it all

    Jan S.   ·   5 years ago

    Response from Exclusive Property Management

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  • Recommended
    Mara is always the best

    ARTHUR G.   ·   5 years ago

    Response from Exclusive Property Management

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  • Recommended
    I have found the staff to be courteous and diligent in what they do satisfying the needs and answering the questions we may have. Particularly Maria and

    john s.   ·   6 years ago

    Response from Exclusive Property Management

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  • Recommended
    Job well done.

    Mari R.   ·   6 years ago

    Response from Exclusive Property Management

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  • Recommended
    Just plain wonderful and Gabriela has been very professional and very customer service terrific to work with. The Estoppels they are easy to read and very clear. Thank you Gabriela

    Onilda S.   ·   6 years ago

  • Recommended
    I sent them an email requesting information late on Friday afternoon. First thing Monday morning I had my response. As a Realtor® I deal with a lot of management companies. Exclusive response time is great! Thanks, Karen Foster 561-212-7769

    Karen F.   ·   6 years ago

  • Recommended
    Customer Service Today Hillary Gillings met with me regarding our maintenance payment accounts for 2 condos at Casa La Quinta: Hillary was exceptionally professional and supportive. She has excellent customer service skills and is a great asset for EPM. Thank you very much

    Margit W.   ·   6 years ago

  • Recommended
    Lisa DeHerrera was absolutely wonderful. She sent me a response to my complaint, answered my phone call, answered my questions and sent me a response email. Also Martina Rodriguez, the on-site manager has been very responsive in getting the information I requested. She sent emails and followed up.

    Thank you

    Lisa G.   ·   6 years ago

    Response from Exclusive Property Management

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  • Recommended
    Very pleased with their services, I have had a couple of issues caused by late mail and they were quick, courteous to answer and solved those issues rapidly. Special thanks to Mrs Wendy P.

    Marcel C.   ·   6 years ago

    Response from Exclusive Property Management

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  • Recommended
    Friendly group of staff My experience with its staff was great. Made me feel very comfortable and was able to resolve my install request in just a few days. I’m new to this property and a new owner but employees made me feel at home by listening to my concerns and trying to find a quick resolution

    Robert W.   ·   6 years ago

    Response from Exclusive Property Management

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  • Recommended
    Hilary was awesome She helped me a lot and was very professional.

    Marica L.   ·   6 years ago

    Response from Exclusive Property Management

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  • Recommended
    Superb Service From Our Property Manager Belinda Wolowitz Our condominium has been a satisfied client of EPM for over two years, but our new property manager, Belinda Wolowitz has taken the service provided to a whole new level. She is dedicated, competent, and professional, as well as being a pleasure to work with. In the short time that she has been with us, she has demonstrated a level of initiative and commitment that is truly impressive. Belinda has gone above and beyond to learn about our community, familiarize herself with the physical plant, and become a valued asset of our management team. She has already helped us to successfully resolve some long-standing maintenance issues by personally scheduling the work and supervising repairs. This is exemplary of her willingness to go the "extra mile" to see that our community is properly managed and maintained. We are very fortunate to have her. Thanks Belinda!

    Neil D.   ·   6 years ago

    Response from Exclusive Property Management

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