Reviews

  • Recommended
    very happy

    Roberto D.   ·   6 years ago

    Response from Exclusive Property Management

    Thank you Roberto Deamorim for taking the time to rate our company, Your feedback is very important to us.

  • Recommended
    Especially liked Melissa Ott’s professionalism Hi

    Millicent R.   ·   6 years ago

    Response from Exclusive Property Management

    Thank you Millicent R. for taking the time to rate your experience. Your feedback is very important to us.

  • Recommended
    Especially liked Melissa Ott’s professionalism Hi

    Millicent R.   ·   6 years ago

    Response from Exclusive Property Management

    Thank you Millicent R. for taking the time to rate your experience. Your feedback is very important to us.

  • Recommended
    Great company to work with As a small business it is good to know there are big companies thats will to use small contractors. Thanks.
    I’m very great full .

    Sylburn W.   ·   6 years ago

    Response from Exclusive Property Management

    Thank you Sylburn Walker for taking the time to rate your experience. Your feedback is very important to us.

  • Recommended
    Exceptional Customer Service Melissa Ott has always demonstrated exceptional customer service. She is an asset to Exclusive Property Management!

    Jackie G.   ·   6 years ago

    Response from Exclusive Property Management

    Thank you Jackie Garner to taking the time to rate your experience with us. We are pleased to hear that our Accounting team was able to assist you with all your questions. Feedback from our clients and our vendors are very important to us.

  • Recommended
    Very proficient and easy to work with I have been working with EPM for over 5 years and I am very happy with their services. Their management style and responsiveness is second to none. Wendy Philips is a pleasure to work with. From customer service to accounting, and even ownership, everyone is always available when needed. I can't say enough good things and it is my pleasure to leave this review.

    Sam L.   ·   6 years ago

    Response from Exclusive Property Management

    Thank you Sam Landol for providing us with this great feedback. EPM strives everyday to provide great customer service and we are pleased to hear that your not only happy with the service from your Property Manager but from the rest of the EPM staff as well. Your feedback is very important to us.

  • Recommended
    First Class Exclusive is absolutely a first class organization. Whom I have nothing but good experience with. Myria is great person to work with. Punctual. knowledgeable, Hard working

    Cornelius k.   ·   6 years ago

    Response from Exclusive Property Management

    Thank you Cornelius Kea for taking the time to let us know how your Property Manager is doing. Your feedback is very important to us.

  • Customer Service is good, estoppel request process is terrible I love working with Gabriela, she is very nice and we never have any issues. However, you're office requires the $150 delinquent fee to be paid up front with the estoppel fee when we have no idea if the account is delinquent, and your office refuses to send our checks back to us, even if we provide a self-address pre-stamped envelope with the requests and checks so we have to stop payment on every delinquent check we send to your office once we have the estoppel back because 99% of the time, the accounts are not delinquent so we wasted a check for nothing. Most companies will advise us after looking over the account or we can call and verify if the additional fee is due or the fee is to be collected it at closing. We've wasted many checks (and continue to waste) on your company and we prefer not to send in $150 every time just to be told the $150 was not needed in most every case. Please revise your process so we can stop wasting checks. Thanks.

    Mary R.   ·   6 years ago

    Response from Exclusive Property Management

    Thank you Mary for taking the time to inform us of how we are doing. EPM strives to always ensure that our polices and procedures that are currently in place are the best practices for both the clients and our company. We appreciate your feedback and will look into your concerns to see how we can improve this process.

  • Recommended
    Very pleasant and helpful. I walked into an extremely pleasant office with smiles from both Gabriela and Veronique. They were so professional in answering my questions and sending follow up emails to make sure that all I needed was processed and taken cared of with ease. Thank you ladies!

    Lynn S.   ·   6 years ago

    Response from Exclusive Property Management

    Thank you Lynn S. for taking the time to rate your experience. Your feedback is very important to us.

  • Recommended
    Very responsive, clear answers, compassionate Great experience. Staff was friendly and thorough with their assistance. I greatly appreciate it!

    Caitlin D.   ·   6 years ago

    Response from Exclusive Property Management

    Thank you Caitlin Donato for taking the time to rate your experience. Your feedback is very important to us.

  • Recommended
    Very pleasant to deal with and always very helpful. I have had some minor details with my house and development, the property Manager is very responsive and answers in a timely manor.

    jeff w.   ·   6 years ago

    Response from Exclusive Property Management

    Thank you Jeff for taking the time to rate your experience with us. We hope that everything worked out with your issues on your house and we are pleased to hear that your Property Manager was able to assist you with all your questions/concerns.

  • Recommended
    Dawn was extremely attentive and helpful beyond what is expected. I am an appraiser who needed some privileged information about the Subject project in order to complete the appraisal report which helps the owner of one of your units. I was given the needed information without resistance in a very helpful way. This does not happen at many other management offices.

    Ric H.   ·   6 years ago

    Response from Exclusive Property Management

    Thank you Ric Hartman for taking the time to let us know how our onsite Admin is doing, your feedback is very important to us. We are so pleased to hear that she was able to provide you with everything that you needed. EPM strives to give our clients the best customer service.

  • Recommended
    Service has vastly improved since Marie Josephs became our property manager Once Marie Josephs became our property manager, things really started to improve when it came to quality of service

    bruce e.   ·   6 years ago

    Response from Exclusive Property Management

    Thank you Bruce for taking the time to let us how your onsite Property Manager is doing. EPM always strives to ensure that we are providing great customer service to all our clients. Your feedback is very important to us.

  • Recommended
    Carol is great to work with, responsive and always professional.

    Vickie H.   ·   6 years ago

    Response from Exclusive Property Management

    Thank you Vickie for letting us know how we are doing. Your feedback is very important to us.

  • Recommended
    Property looking better since changing management group. Manager works well with almost entire community and board respects her option.

    Steve A.   ·   6 years ago

    Response from Exclusive Property Management

    Thank you Steve for letting us know how we are doing. Your feedback is very important to us.

  • Recommended
    Dawn at Plantation Club Dawn is amazing has been helpful and informative in everything I need. She always willing to help and always follows up if she need to find something out for me.

    Joe K.   ·   6 years ago

    Response from Exclusive Property Management

    Thank you Joe for letting us know how we are doing. We are so pleased to hear that our onsite admin was able to assist you with all your questions.

  • Recommended
    Great response time.

    John L.   ·   6 years ago

    Response from Exclusive Property Management

    Thank you John for taking the time to inform us of how we are doing. Your feedback is very important to us.

  • Recommended
    Dawn in the office My name is Consuelo and I live at Plantation Club in building A. Dawn is very nice and always helps me if I have a problem. She is very helpful.

    Consuelo R.   ·   6 years ago

    Response from Exclusive Property Management

    Thank you Consuelo for taking the time to rate your experience with us and provide us with this great feedback about your onsite Admin.

  • Recommended
    The woman who answered the phone Dawn for Plantation Club condo was very kind and helpful and did a good job thank you

    Susan V.   ·   6 years ago

    Response from Exclusive Property Management

    Thank you Susan for taking the time to rate your experience with us. Your feedback is very important to us.

  • Recommended
    Kudos To Melissa Ott I would like to take this opportunity to commend and thank Melissa Ott in the accounting department. She is professional, knowledgeable and caring. Melissa is on top of our community accounts and answers our inquiries in a timely manner. Exclusive Property Management should be proud to have Melissa Ott on their team.

    Jolene G.   ·   6 years ago

    Response from Exclusive Property Management

    Thank you Jolene for this wonderful feedback. Our homeowners are very important to us and we appreciate you taking the time to rate your experience.

  • Recommended
    Great work I have lived at a couple condo properties and have never had an on-site staff as attentive and responsive as the staff provided by EPM. In the couple of years that I've lived here, the property looks better than ever. Marie and Jessica are two of the best!

    Charles T.   ·   6 years ago

    Response from Exclusive Property Management

    Thank you Charles for taking the time to let us know about your onsite staff. We are so pleased to hear that you are happy with your Property Manager and her assistant.

  • Recommended
    Great service!!! Brie in the accounting is always so helpful, courteous, reliable and efficient. She is always knowledgeable and willing to assist me - she is wonderful! Thank you Brie!!!

    K. K.   ·   6 years ago

    Response from Exclusive Property Management

    Thank you K. Kennedy for taking the time to let us know how we did. We are please to hear that our Accounting Department was able to assist you with all your questions.

  • Recommended
    Heather always responds very quickly!

    Candace H.   ·   6 years ago

    Response from Exclusive Property Management

    Thank you Candace for taking the time to let us know about your experience. Your feedback is very important to us.

  • Recommended
    Job well done! Your prompt response to my request was greatly appreciated. Thank you!

    Janice H.   ·   6 years ago

    Response from Exclusive Property Management

    Thank you Janice Henry for taking the time to rate your experience. Your feedback is very important to us.

  • Recommended
    It’s a great place I loved it!

    Faye A.   ·   6 years ago

    Response from Exclusive Property Management

    Thank you Faye Alfarouqi for taking the time to inform us of your experience. Your feedback is very important to us.

  • Recommended
    Well done I had a good experience when calling for information. Thanks.

    Steve J.   ·   6 years ago

    Response from Exclusive Property Management

    Thank you Steve for taking the time to rate your experience. Your feedback is very important to us.

  • Recommended
    Fast response, great job. Chelsea assisted me to get an HOA application approval in a fast and professional manner. She made sure that everything was done in a timely manner. Due to her great job, my tenant was able to move in on the day he planned to. Thank you!

    Maria G.   ·   6 years ago

    Response from Exclusive Property Management

    Thank you Maria Gangat for letting us know about your experience. We are so pleased to hear that our Sales and Leasing Department was able to assist you with your leasing process. Congratulations to you and your tenant and we are pleased to hear that everything worked out exactly as you planned.

  • Recommended
    great! fast response!

    Jeanette M.   ·   6 years ago

    Response from Exclusive Property Management

    Thank you Jeanette fro rating your experience with us. We are pleased that our Customer Service staff was able to assist you with your questions.

  • Recommended
    Job well done Jessica and Marie the office staff was so nice and efficient and make things alot easier for me thank you.

    theresa j.   ·   6 years ago

    Response from Exclusive Property Management

    Thank you Theresa for telling us about your experience with our staff at your association. Your feedback is very important to us.

  • Recommended
    Extremely Satisfied I was pleasantly surprised by the quick response from management. They were extremely helpful, organized, and efficient. Specifically, Heather was very pleasant and was extremely quick to respond.

    Shawn P.   ·   6 years ago

    Response from Exclusive Property Management

    Thank you Shawn for letting us know how we did. We are pleased to hear that our Customer Service Department was able to assist you with all your questions.

  • Recommended
    Quick and professional reply to my email! Ms. Vinson provided me with excellent service.

    Norm A.   ·   6 years ago

    Response from Exclusive Property Management

    Thank you Ana De Suze for letting us know about your experience. We are so glad to hear that our Sales and Leasing Department was able to assist you with all your questions.

  • Recommended
    Excellent customer care Attentive to residents needs, quick to respond, friendly staff and many improvements since this management came on board

    Ana D.   ·   6 years ago

    Response from Exclusive Property Management

    Thank you Ana De Suze for letting us know how we are doing. Your feedback is very important to us.

  • Recommended
    High quality Gabriella & Chelsea do such a great job Exclusive Property Management. They are always a pleasure to work with.

    TONY M.   ·   6 years ago

    Response from Exclusive Property Management

    Thank you Tony for taking the time to rate your experience with us and for this fantastic feedback.

  • Recommended
    Exellent Service I called and spoke to Victoria Govea and the costumer service was extraordinary.

    Alejandro C.   ·   6 years ago

    Response from Exclusive Property Management

    Thank you Alejandro Camacho for letting us know about your experience. Your feedback is very important to us.

  • Recommended
    I'm a condo president and I have never seen a property management company more organized, efficient and knowledgeable. They are on top of everything. We are transitioning from another management company. The efficiency and organization is like none I have ever seen.
    The board is very much looking forward to working with EPM!

    Holly A.   ·   6 years ago

    Response from Exclusive Property Management

    Thank you Holly Adams for taking the time to tell us about your experience with us. We are look forward to working with you, the rest of the Board and your association.

  • Recommended
    Sent email and follow up email to ensure it was received.

    Kimberly B.   ·   6 years ago

    Response from Exclusive Property Management

    Thank you Kimberly B. for taking the time to rate your experience with us. Your feedback is very important to us.

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