Reviews

  • Recommended
    Quick response from Jana Klein I had an issue i emailed to Jana Klein. She responded immediately and followed up with her boss. The information moved very quickly.

    Bob W.   ·   7 years ago

    Response from Exclusive Property Management

    Thank you Bob for taking the time to inform us of how we did. We are glad to hear that our Admin Assistant was able to answer all your questions. Your feedback is very important to us.

  • Recommended
    Highly effective and prompt in responding to our needs! Hillary’s customer service could serve as a role model.

    Stuart B.   ·   7 years ago

    Response from Exclusive Property Management

    Thank you Stuart for taking the time to inform us on how our Accounting Rep did. Your feedback is very important to us.

  • Recommended
    Managerial Leadership! Managerial Leadership!
    Being a former LCAM, license 0127, and a 37 year resident of Cypress Bend, I am very happy to relay to you that our Manager, Marie Josephs, is doing an outstanding job. She stays on top of each situation and works hard to nip problems in the bud, and correct ones that have already come to light.
    As you know, a Property Manager must possess knowledge on many multi-faceted subjects, in order to provide effective leadership for an Association.
    Marie Josephs can and does provide that leadership for Cypress Bend Condo II. With an excellent grasp of our documents and Chapter 718 F.S., guiding Board Members and residents is very important. Super customer service, when questions arise, is second nature to her, as she works hard to give them a satisfactory answer. When I send an email to her, concerning a maint. issue, she sets up a work order and always responds quickly. Posting Association news releases, along with the meeting dates and agendas, etc., keeps all residents up to date, in addition to use the fine EPM website.
    We are lucky to have Marie here, and EPM, I am very sure, is so proud to have her on board, and representing them in the best possible light. It's easy for her to treat all owners and guests with respect, while dealing with new challenges, which are difficult and demanding, but she always does it with a smile on her face. Marie is a five star Manager and we are lucky to have her. Cypress Bend has never looked better or been managed more effectively.
    The future is bright for her in Property Management, or in any other business endeavors.
    My best wishes for her. She has my utmost respect!

    Marc Walther



    AT&T
    Iphone 6+



    Managerial Leadership!
    Being a former LCAM, license 0127, and a 37 year resident of Cypress Bend, I am very happy to relay to you that our Manager, Marie Josephs, is doing an outstanding job. She stays on top of each situation and works hard to nip problems in the bud, and correct ones that have already come to light.
    As you know, a Property Manager must possess knowledge on many multi-faceted subjects, in order to provide effective leadership for an Association.
    Marie Josephs can and does provide that leadership for Cypress Bend Condo II. With an excellent grasp of our documents and Chapter 718 F.S., guiding Board Members and residents is very important. Super customer service, when questions arise, is second nature to her, as she works hard to give them a satisfactory answer. When I send an email to her, concerning a maint. issue, she sets up a work order and always responds quickly. Posting Association news releases, along with the meeting dates and agendas, etc., keeps all residents up to date, in addition to use the fine EPM website.
    We are lucky to have Marie here, and EPM, I am very sure, is so proud to have her on board, and representing them in the best possible light. It's easy for her to treat all owners and guests with respect, while dealing with new challenges, which are difficult and demanding, but she always does it with a smile on her face. Marie is a five star Manager and we are lucky to have her. Cypress Bend has never looked better or been managed more efficiently.
    The future is bright for her in Property Management, or in any other business endeavors.
    My best wishes for her. She has my utmost respect!

    Marc Walther
    Cypress Bend Condo II



    AT&T
    Iphone 6+








    Marc W.   ·   7 years ago

    Response from Exclusive Property Management

    Thank you Mr. Walther for this great review. We are so pleased to hear how much of an impact EPM and our staff has made on you and your association. EPM is here not only to ensure we are giving great customer service to our Boards, memberships and vendors, but to maintain a good working relationship as well. Your community has come along way since we started and is looking absolutely beautiful. It is an absolute pleasure working with you and the rest of your association and we hope to continue this great relationship for many years to come. Thank you again!

  • Recommended
    Timely response! Estoppel processing was very professional and courteous!

    Maria D.   ·   7 years ago

    Response from Exclusive Property Management

    Thank you Maria Drews for taking the time to rate your experience with us. Your feedback is very important to us.

  • Recommended
    It was a pleasure working with Chelsea Vinson as she went above and beyond to help us when we really needed it. Your company is great.

    Harold Bellot, Paralegal

    Harold B.   ·   7 years ago

    Response from Exclusive Property Management

    Thank you Harold Bellot for taking the time to rate your experience with us. Your feedback is very important to us.

  • Recommended
    THE BEST THERE IS. I AM THE PRES. OF THE HOME OWNERS ASSOCIATION.

    DAWN F.   ·   7 years ago

    Response from Exclusive Property Management

    Thank you Dawn Flori for taking the time to rate our company. Our client and their feedback are very important to us and we enjoy working with you and your association as well.

  • Recommended
    Thanks Melissa. Made the payment for $291.35. Thank you for all your help . Have a great weekend!!!

    Julia D.   ·   7 years ago

    Response from Exclusive Property Management

    Thank you Julia Dabney for taking the time to rate your experience with us Your feedback is very important to us.

  • Recommended
    They do a great job Property manager always gets back to us and helps in anyway she can to keep the property looking it’s best.

    scott r.   ·   7 years ago

    Response from Exclusive Property Management

    Thank you Scott R. for taking the time to rate your experience. Your feedback is very important to us.

  • Recommended
    Yes Dawn was helpful except the co. Keeps sending me the same letter that I owe $64.I have over paid not under paidd Thanks for emailing me back as I need them to straighten out this balance owing I over paid in April and May and the ledger should indicate that .Thanks Susan Varca 412C
    Plantation Club

    Susan V.   ·   7 years ago

    Response from Exclusive Property Management

    Thank you Susan Varca for taking the time to rate your experience. The Office Manger received your email and forwarded it over to your assigned the Accounting Rep. to look in to . You should have heard back from your rep. and if not, please don't hesitate to contact us so that we can review your ledger with you and answer any questions or concerns you may have. Your feedback is very important to us.

  • Recommended
    Great response time They are pretty fast in response to my email queries.

    Byron C.   ·   7 years ago

    Response from Exclusive Property Management

    Thank you Byron Campbell for taking the time to rate your experience. Your feedback is very important to us.

  • Recommended
    Marie is a great property manager. She is always available to help with questions or issues that need to be handled. Marie is a great property manager. She is always available to help with questions or issues that need to be handled.

    Gordon B.   ·   7 years ago

    Response from Exclusive Property Management

    Thank you Gordon B. for taking the time to rate your experience. Your feedback is very important to us.

  • Recommended
    Lots of room for improvement My expectations of the service were much higher based on conversations with Jay. I cannot say that I am satisfied with the service. Email responses take too long and follow up tasks take very long to be completed.

    Muriel I.   ·   7 years ago

    Response from Exclusive Property Management

    Thank you Muriel Industrious for taking the time to rate us. Your concerns will be looked into by the Office Manager and the Owner of the company. EPM strives to provide the best customer service and our clients are very important to us. Any feedback we receive is used as a training opportunity and we appreciate your feedback.

  • Recommended
    Tania is excellent! The only issue is the hours are from 9 AM to 3 PM the hours need to be longer from 9 AM to 5 PM Tania is excellent! The only issue is the hours are from 9 AM to 3 PM the hours need to be longer from 9 AM to 5 PM thank you

    William D.   ·   7 years ago

    Response from Exclusive Property Management

    Thank you William Donnellan for providing us with this great feedback. Please understand that the Board is the only one that can make the decision on whether to increase the hours for your Property Manager. My suggestion to you, would to bring it to the attention of the Board at your next meeting. With that said, we are so happy to hear that you are pleased with the service from your Property Manager. Your feedback is very important to us.

  • Recommended
    Jessica is a gem! We recently bought a condo here and have quite a few questions, Jessica Turnquest has been a gem from day 1 answering everything for us and helping in any way she can. So far our experience here has been great. The property is upkept nicely. Looking forward to living in our first home!

    Litag L.   ·   7 years ago

    Response from Exclusive Property Management

    Thank you Litag Lama for taking the time to rate your experience with us. We are so happy to hear that our onsite Admin was able to assist you with all your questions. Congratulations on your new home and just know if you have any additional questions, we are just a phone call away.

  • Recommended
    High Quality I have been dealing with Tiffany Colquitt and she has been a delight to work with. Very professional and is excellent with communication. I can't express enough how nice it is to have her assist me while dealing with property managers.

    John A.   ·   7 years ago

    Response from Exclusive Property Management

    Thank you John Alexandre for taking the time to rate your experience with us. Not only are our clients important to us, but our vendors are as well. We are so pleased to hear that you have built a good relationship with our Administrative Assistants.

  • Recommended
    Ever since Exclusive took over the management our property has never looked better! Wendy is our property manager and she does an outstanding job!

    Jamie B.   ·   7 years ago

    Response from Exclusive Property Management

    Thank you Jamie Bardon for taking the time to rate your experience with us. EPM strives to provide great customer service everyday and ensure that your property is being ran according to your Docs and that the vendors are doing what they are supposed to be doing. Your feedback is very important to us.

  • Recommended
    NIlsa Maisonet is the bomb.com! Nilsa continues to do a great job for our condominium association, in a very high volume and complex environment. Her high energy and determination to get the job done, and done right, makes her a tremendous asset to our team!

    Neil D.   ·   7 years ago

    Response from Exclusive Property Management

    Thank you Neil Donovan for providing us with this feedback. We are so glad to hear that you pleased with your Property Manager. Your feedback is very important to us.

  • Recommended
    Got immediate response from Victoria, great customer service.

    david k.   ·   7 years ago

    Response from Exclusive Property Management

    Thank you David for taking the time to let us know how we are doing. Your feedback is very important to us.

  • Recommended
    very happy

    Roberto D.   ·   7 years ago

    Response from Exclusive Property Management

    Thank you Roberto Deamorim for taking the time to rate our company, Your feedback is very important to us.

  • Recommended
    Especially liked Melissa Ott’s professionalism Hi

    Millicent R.   ·   7 years ago

    Response from Exclusive Property Management

    Thank you Millicent R. for taking the time to rate your experience. Your feedback is very important to us.

  • Recommended
    Especially liked Melissa Ott’s professionalism Hi

    Millicent R.   ·   7 years ago

    Response from Exclusive Property Management

    Thank you Millicent R. for taking the time to rate your experience. Your feedback is very important to us.

  • Recommended
    Great company to work with As a small business it is good to know there are big companies thats will to use small contractors. Thanks.
    I’m very great full .

    Sylburn W.   ·   7 years ago

    Response from Exclusive Property Management

    Thank you Sylburn Walker for taking the time to rate your experience. Your feedback is very important to us.

  • Recommended
    Exceptional Customer Service Melissa Ott has always demonstrated exceptional customer service. She is an asset to Exclusive Property Management!

    Jackie G.   ·   7 years ago

    Response from Exclusive Property Management

    Thank you Jackie Garner to taking the time to rate your experience with us. We are pleased to hear that our Accounting team was able to assist you with all your questions. Feedback from our clients and our vendors are very important to us.

  • Recommended
    Very proficient and easy to work with I have been working with EPM for over 5 years and I am very happy with their services. Their management style and responsiveness is second to none. Wendy Philips is a pleasure to work with. From customer service to accounting, and even ownership, everyone is always available when needed. I can't say enough good things and it is my pleasure to leave this review.

    Sam L.   ·   7 years ago

    Response from Exclusive Property Management

    Thank you Sam Landol for providing us with this great feedback. EPM strives everyday to provide great customer service and we are pleased to hear that your not only happy with the service from your Property Manager but from the rest of the EPM staff as well. Your feedback is very important to us.

  • Recommended
    First Class Exclusive is absolutely a first class organization. Whom I have nothing but good experience with. Myria is great person to work with. Punctual. knowledgeable, Hard working

    Cornelius k.   ·   7 years ago

    Response from Exclusive Property Management

    Thank you Cornelius Kea for taking the time to let us know how your Property Manager is doing. Your feedback is very important to us.

  • Customer Service is good, estoppel request process is terrible I love working with Gabriela, she is very nice and we never have any issues. However, you're office requires the $150 delinquent fee to be paid up front with the estoppel fee when we have no idea if the account is delinquent, and your office refuses to send our checks back to us, even if we provide a self-address pre-stamped envelope with the requests and checks so we have to stop payment on every delinquent check we send to your office once we have the estoppel back because 99% of the time, the accounts are not delinquent so we wasted a check for nothing. Most companies will advise us after looking over the account or we can call and verify if the additional fee is due or the fee is to be collected it at closing. We've wasted many checks (and continue to waste) on your company and we prefer not to send in $150 every time just to be told the $150 was not needed in most every case. Please revise your process so we can stop wasting checks. Thanks.

    Mary R.   ·   7 years ago

    Response from Exclusive Property Management

    Thank you Mary for taking the time to inform us of how we are doing. EPM strives to always ensure that our polices and procedures that are currently in place are the best practices for both the clients and our company. We appreciate your feedback and will look into your concerns to see how we can improve this process.

  • Recommended
    Very pleasant and helpful. I walked into an extremely pleasant office with smiles from both Gabriela and Veronique. They were so professional in answering my questions and sending follow up emails to make sure that all I needed was processed and taken cared of with ease. Thank you ladies!

    Lynn S.   ·   7 years ago

    Response from Exclusive Property Management

    Thank you Lynn S. for taking the time to rate your experience. Your feedback is very important to us.

  • Recommended
    Very responsive, clear answers, compassionate Great experience. Staff was friendly and thorough with their assistance. I greatly appreciate it!

    Caitlin D.   ·   7 years ago

    Response from Exclusive Property Management

    Thank you Caitlin Donato for taking the time to rate your experience. Your feedback is very important to us.

  • Recommended
    Very pleasant to deal with and always very helpful. I have had some minor details with my house and development, the property Manager is very responsive and answers in a timely manor.

    jeff w.   ·   7 years ago

    Response from Exclusive Property Management

    Thank you Jeff for taking the time to rate your experience with us. We hope that everything worked out with your issues on your house and we are pleased to hear that your Property Manager was able to assist you with all your questions/concerns.

  • Recommended
    Dawn was extremely attentive and helpful beyond what is expected. I am an appraiser who needed some privileged information about the Subject project in order to complete the appraisal report which helps the owner of one of your units. I was given the needed information without resistance in a very helpful way. This does not happen at many other management offices.

    Ric H.   ·   7 years ago

    Response from Exclusive Property Management

    Thank you Ric Hartman for taking the time to let us know how our onsite Admin is doing, your feedback is very important to us. We are so pleased to hear that she was able to provide you with everything that you needed. EPM strives to give our clients the best customer service.

  • Recommended
    Service has vastly improved since Marie Josephs became our property manager Once Marie Josephs became our property manager, things really started to improve when it came to quality of service

    bruce e.   ·   7 years ago

    Response from Exclusive Property Management

    Thank you Bruce for taking the time to let us how your onsite Property Manager is doing. EPM always strives to ensure that we are providing great customer service to all our clients. Your feedback is very important to us.

  • Recommended
    Carol is great to work with, responsive and always professional.

    Vickie H.   ·   7 years ago

    Response from Exclusive Property Management

    Thank you Vickie for letting us know how we are doing. Your feedback is very important to us.

  • Recommended
    Property looking better since changing management group. Manager works well with almost entire community and board respects her option.

    Steve A.   ·   7 years ago

    Response from Exclusive Property Management

    Thank you Steve for letting us know how we are doing. Your feedback is very important to us.

  • Recommended
    Dawn at Plantation Club Dawn is amazing has been helpful and informative in everything I need. She always willing to help and always follows up if she need to find something out for me.

    Joe K.   ·   7 years ago

    Response from Exclusive Property Management

    Thank you Joe for letting us know how we are doing. We are so pleased to hear that our onsite admin was able to assist you with all your questions.

  • Recommended
    Great response time.

    John L.   ·   7 years ago

    Response from Exclusive Property Management

    Thank you John for taking the time to inform us of how we are doing. Your feedback is very important to us.

  • Recommended
    Dawn in the office My name is Consuelo and I live at Plantation Club in building A. Dawn is very nice and always helps me if I have a problem. She is very helpful.

    Consuelo R.   ·   7 years ago

    Response from Exclusive Property Management

    Thank you Consuelo for taking the time to rate your experience with us and provide us with this great feedback about your onsite Admin.

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