Reviews

  • Recommended
    Very professional and caring management company! EPM does what it takes to insure their properties flourish. Their staff is very professional and not afraid to get involved. I would definitely recommend EPM to any community who would like to remain cutting edge!

    james g.   ·   7 years ago

    Response from Exclusive Property Management

    Thank you James for providing us with this fantastic feedback. Our clients are our number one priority and we are so glad that we were able to assist you.

  • Recommended
    great Great

    Alejandro m.   ·   7 years ago

    Response from Exclusive Property Management

    Thank you Alejandro M. for taking the time to rate your experience with us. Your feedback is very important to us.

  • Recommended
    Very professional, friendly and knowledgeable!!! Excellent customer service!

    Kathy R.   ·   7 years ago

    Response from Exclusive Property Management

    Thank you Kathy R.! We appreciate you taking the time to rate you experience with us. Your feedback is very important to us.

  • Recommended
    Promt response Thank you

    Santiago L.   ·   7 years ago

    Response from Exclusive Property Management

    Thank you Santiago Lopez, we appreciate you taking the time to rate your experience with us.

  • Recommended
    Excellent work in a timely manner, thank you so much! Thank you to all the outstanding cunstomer service at property management, it was an easy process in a timely manner, we are very pleased with all your hard work.

    Tony M.   ·   7 years ago

    Response from Exclusive Property Management

    Thank you Tony Massa for all your kind words. Thank your sharing this with us and taking the time out of your day to rate your experience.

  • Recommended
    Good job

    Shekh M.   ·   7 years ago

    Response from Exclusive Property Management

    Thank you Shekh MZaman for taking the time to rate you experience with us. We appreciate your feedback.

  • Recommended
    Problem solved, great job. Maintenance charges not received to Royal Palm @ Plantation, Renee Mims-Shaw
    contacted my bank and solved the problem, Outstanding !

    Donald S.   ·   7 years ago

    Response from Exclusive Property Management

    Thank you Donald Sykes for sharing your experience with us and taking the time to rate your service. We are so pleased that Renee was able to resolve this issue.

  • Recommended
    Improving all the time! I have found that the staff is excellent and try to provide 5 star service. There is always room for improvement and EPM tries to be the best they can be. I am especially pleased with their accounting services and the easy access to the owners when there is a problem that needs immediate attention.

    Tim O.   ·   7 years ago

    Response from Exclusive Property Management

    Thank you Tim for your feedback. We appreciate your business and enjoy working with you and the rest of the Board.

  • Recommended
    Exclusive is an excellent management company

    Tony M.   ·   7 years ago

    Response from Exclusive Property Management

    Thank you Tony M. for sharing with us what you think of EPM. We appreciate your feedback.

  • Recommended
    Karen Pinnock provided superb customer service! We hand delivered an ARC Application to EPM. Karen met with me personally at that time and reviewed the entire package for completeness before submitting. We received approval in one week and are very appreciative. Kudos also to all involved with processing our application.

    James D.   ·   7 years ago

    Response from Exclusive Property Management

    James Dutton, we are so glad we could assist you with the process of you ARC application. We hope you enjoy your new renovation and as always, thank you for sharing your experience with us.

  • Recommended
    Very professional and attentive to detail I enjoy working with the team assigned to me. I am very pleased with the level of service and attention to concerns.

    Sam L.   ·   7 years ago

    Response from Exclusive Property Management

    Sam Landol, we are glad to hear that we have another happy client and we enjoy working with you as well. Thank you for sharing your experience with us.

  • Recommended
    Professional, knowledgeable and caring! Great experience! I would definitely recommend EPM to my colleagues & peers.

    Christina H.   ·   7 years ago

    Response from Exclusive Property Management

    Thank you Christina Harris, that was very kind of you to provide us with your feedback and always, our customers are our priority.

  • Recommended
    Very kindness Friendly and Excellent When ever I ask a question I got a answer EMP associate's thanks , Excellent !!

    Suk T.   ·   7 years ago

    Response from Exclusive Property Management

    Suk, We are so glad to hear that our staff was able to assist you with all your questions. We appreciate your feedback!

  • Recommended
    Chelsea and heather were very helpful

    Kesser N.   ·   7 years ago

    Response from Exclusive Property Management

    Kesser, we are glad to hear that these two ladies were able to assist you with all your questions and thank you for rating your service with us.

  • Recommended
    Very well done It is easy to deal with exclusive . Nice people

    Sonny P.   ·   7 years ago

    Response from Exclusive Property Management

    Sonny, We are glad we to hear that we made your experience easy to deal with and we appreciate you taking the time to share this with us.

  • Recommended
    Very well done It was a pleasure dealing with Exclusive. Nice people.

    Sonny P.   ·   7 years ago

    Response from Exclusive Property Management

    Sonny Parmar, thank you for taking the time to rate your experience with us. We appreciate your feedback.

  • Recommended
    Every time I have had any business with them they have always been professional and helpful. I have requested various financial reports and monthly information about our association. Lisa De Herrera is always efficient and a pleasure to deal with.

    Judith P.   ·   7 years ago

    Response from Exclusive Property Management

    Thank you Ms. Prine for taking the time to share your experience with us. As always, our clients are always our first priority.

  • Recommended
    Chelsea at your office is efficient, takes a personal interest and does the job right.
    we have been totally pleased with your office . we hope to enjoy a long
    relationship paula rosenblum

    Paula r.   ·   7 years ago

    Response from Exclusive Property Management

    Thank you Paula Rosenblum for your feedback. That was very kind words that you expressed about one of our employees and we appreciate that. We hope to have a long relationship with you as well.

  • Recommended
    Informative and very pleasant and helpful Very pleased with prompt response

    Carol F.   ·   7 years ago

    Response from Exclusive Property Management

    Thank you Carol F., for taking the time rate your experience with us. Our clients and their feedback are very important to us.

  • Recommended
    Professional and Friendly Nice experience, handled well.

    Jeanne C.   ·   7 years ago

    Response from Exclusive Property Management

    Jeanne C., thank you for informing us of your experience. Your feedback is very important to us and we are glad we were able to assist you with your questions.

  • Recommended
    Beautiful property, very professionally managed! I am so impressed with the level of professionalism and attention to detail of EPM and our manager Marie Josephs! Marie goes above and beyond to provide a level of service worthy of our property. Her knowledge and calm in the face of adversity make her a true asset to Cypress Bend II. Thank you for all that you do, and thank you to EPM for providing her the support she needs!

    Josh S.   ·   7 years ago

    Response from Exclusive Property Management

    Josh Strikowski, that is very kind of you to provide us with this wonderful feedback and we are so glad to hear what a wonderful job Marie and the rest of EPM are doing for you property. Our clients are very important to us and we take great pride in providing the best customer service we can.

  • Recommended
    When you talk to them on the phone they give you a better service than they used to. Good service

    natalie O.   ·   7 years ago

    Response from Exclusive Property Management

    Natalie Ourliseene, We take great pride in providing our clients with the best service. Thank you for taking time out of your day to inform us of your experience as your feedback is very important to us.

  • Recommended
    Competent but a bit abrupt I am a new homeowner in a gated neighborhood that EPM manages. It took a bit of work to get into their system. The place seems to work, but there have been a few issues.

    - In mid November, a guy working on my pool could not get past the gate using the gate code for November, but when he tried toe code for October, the gate opened.

    -The board of the HOA declared an assessment toward the end of the year, and for some reason EPM would not allow we homeowners to add that assessment to our normal dues, but insisted that it be paid by check to a different (from the dues) address.

    On the other hand, the person I am dealing with over there went out of her way to send me a letter with information important for the next year to me at my current address despite the fact that I had given EPM an alternative address. She didn't have to do this but it was very helpful to me.

    James K.   ·   7 years ago

    Response from Exclusive Property Management

    Mr. Kirtley, we am so glad that Chelsea was able to assist you with all your questions and concerns. As it may seem a little frustrating for a new homeowner to learn the new procedures of where/how they can make their payments, we are happy to hear that it has all worked out. Best of luck with your new home and thank you for giving us this great feedback!!

  • Recommended
    Job well done On top of the business...easy to work with, quick response.

    Roy G.   ·   7 years ago

    Response from Exclusive Property Management

    Thank you Mr. Godin for taking time out of your day to provide us with you feedback.

  • Recommended
    Issues resolved in a timely professional manner. I do detest the lack of personal communication ,not all do seniors have access to computers and the hold time is long . but was surprised and appreciated the fast response to the recent auto payment system failure. Matter has been resolved satisfactory.

    Normand R C.   ·   7 years ago

    Response from Exclusive Property Management

    Mr. Cournoyer I am not sure what the issue was with your payments, but I am happy to hear that the issue was able to be resolved pretty quickly. EPM does their very best to assist our clients as quickly as possible and their may be times that calls times may be a little longer than we would expect for those reasons, but we do provide an option to either leave a message or send us an email and that call or email will be responded to with 24 business hours. Thank you for your patience and thank you for taking the time to rate your service with us and providing us with your feedback.

  • Recommended
    Chelsea and her team were extremely helpful and took their time answering all of our questions. It’s rare that you find such great customer service and I can not thank them enough!

    April S.   ·   7 years ago

    Response from Exclusive Property Management

    April South, thank you for taking the time to provide us with your feedback. We are glad to hear that Chelsea was able to assist you with all your questions.

  • Recommended
    Very efficient Property manager at Cypress Bend II was very helpful & pleasant.
    Sent email to salesleasing quick to response.
    Very Much Appreciated! Thank you!

    Lynn C.   ·   7 years ago

    Response from Exclusive Property Management

    Lynn Chace, thank you for taking the time to provide us with this feedback. I hope that the Sales and Leasing department was also able to answer all your questions as well.

  • Recommended
    Request for Information Highly satisfied with the expedient response on information requested!

    Kenneth D.   ·   7 years ago

    Response from Exclusive Property Management

    Thank you Kenneth for taking the time to provide us with this great feedback!

  • Recommended
    Job well done Rapid answer to my question through eMail

    Marcel G.   ·   7 years ago

    Response from Exclusive Property Management

    Thank you Marcel for taking the time to rate your experience with us. We are glad to hear that Ms. Skinner was able to assist you with any questions you may have had.

  • Recommended
    Great customer service from Ms. Skinner. I called to obtain a Blanca on my homeowner association dues. Ms. Skinner answered my question promptly. She was very courteous and professional. Thank you!

    Perry B.   ·   7 years ago

  • Recommended
    Called to get balance on home owner association dues. This a correction on my previous review. Ms. Skinner answered my questions promptly. Very courteous and professional. Thanks!

    Perry B.   ·   7 years ago

    Response from Exclusive Property Management

    Thank you Mr. Buxo for sharing your experience with us. We are glad to hear that you were able to have all your questions answered.

  • Recommended
    Very responsive and helpful

    Bernard Z.   ·   7 years ago

    Response from Exclusive Property Management

    Mr. Zucker, Thank you for taking the time to share your experience with us. You feedback is very important to us an we are glad to hear that we were able to answer all your questions.

  • Recommended
    Job well done Answered my questions clearly and professionally

    noreen m.   ·   7 years ago

    Response from Exclusive Property Management

    Noreen, I am happy to hear that we were able to answer all your questions. Your feedback is extremely important to us and we thank you for taking the time to share your experience with us.

  • Recommended
    They very good

    Rosane C.   ·   7 years ago

    Response from Exclusive Property Management

    Thank you Rosane for rating your service today. Your feedback is very important to us.

  • Recommended
    Excellent Service to residents and Vendors. I've worked with Management Companies for 30 years and EPM is one of the best companies I've worked with. Professional Service, great communication, extremely good follow up and top notch managers.

    David O.   ·   7 years ago

    Response from Exclusive Property Management

    Thank you Mr. Ogg for giving us this fantastic feedback. EPM is all about giving great customer service and assisting our clients with their needs. Thank you for taking the time to rate your experience with us.

  • Recommended
    Very kind and courteous

    Willis F.   ·   7 years ago

    Response from Exclusive Property Management

    Thank you Mr. Fernandez for taking the time to provide us with your feedback and rating your experience with us.

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