Reviews

  • Recommended
    Both representatives I spoke with were very helpful and professional. My only negative is the long hold time before you reach someone. See above

    H S.   ·   7 years ago

    Response from Exclusive Property Management

    HS, I do apologize for the wait time, but please understand that we like to give our clients the best customer service possible and assisting them with their questions/concerns, but I will look into this matter to ensure that we are doing our very best to answer the calls as quickly as possible. I thank you for taking the time to give us this wonderful feedback and rating you experience.

  • Recommended
    Great Service good and pleasant property manernet Wend we have Concerns with our property Miss Caroline Garcia always seems to know the answers of the questions .very polite very nice person and professional. I have leave in other communities I had deal other property management and find E.M.P the Most professional one I highly recommend.

    Leonardo L.   ·   7 years ago

    Response from Exclusive Property Management

    Thank you Mr. Lopez for that wonderful feedback. We take pride in what we do and we stand behind our mission. Thank you for taking the time to rate your experience with us.

  • Recommended
    High Quality!!!! Speaking for myself, I am grateful that you are here to care for our property. It's awesome to see it coming back to life again and being proud to live here. Thank you

    Denise B.   ·   7 years ago

  • Recommended
    All the assistant are very freandy and kindness.

    Suk hui T.   ·   7 years ago

  • Recommended
    quick response to a question....that was emailed!! Well done!!

    Phyllis G.   ·   7 years ago

  • Recommended
    very helpful lady not the phone paid my bill for the first time using this service and it went very easily indeed

    Anthony W.   ·   7 years ago

    Response from Exclusive Property Management

    Anthony, I am happy to hear that you had no issues trying to make a payment. Thank you for taking the time to inform us of your experience. Your feedback is very important to us.

  • Recommended
    Satisfactory Just... satisfactory

    Kevin V.   ·   7 years ago

    Response from Exclusive Property Management

    Kevin, EPM want's to ensure that we are providing you great service. I see you rated your experience with us as a 3 and would love to hear from you to see what we could have done to make your experience a better one. My name is Lisa and I am the Customer Service Manager and can be reached at (954)969-1330.

  • Recommended
    Heather is an A+ Heather helped me with my account and got me the information that I was asking about. I'd rate Heather very highly for customer service.

    Janice F.   ·   7 years ago

    Response from Exclusive Property Management

    Janice, I am glad Heather was able to provide you with what you needed. Your feedback is very important to us an I want to say thank you for taking the time to rate your services with us.

  • Recommended
    Hillary Gillings was a huge help. She answered all of my questions with a high level of professionalism and was extremely knowledgeable regarding all of my inquiries.

    Janine W.   ·   7 years ago

    Response from Exclusive Property Management

    Thank you Janine for rating your services today. I am glad to hear that we were able to answer all of your questions.

  • Recommended
    informative and helpful listened to my concerns, and addressed the documents needed for the maintainance we are doing on the home - new roof and windows

    jan h.   ·   7 years ago

  • Recommended
    Excellent Customer Service! Chelsea is so resourceful, gracious and knowledgeable.

    Sally T.   ·   7 years ago

  • Recommended
    High Quality Kimber, was very nice and resourceful on the phone. She answered all my questions and got me what I needed. I look forward to speaking with her again :)

    Brittany W.   ·   7 years ago

  • Recommended
    Problem Solved ! I was seeking to get back my 500,00 deposit from ARC and was told that I never sent the paperwork.I knew I had sent it in ,so I went to the office and straightened things out. The staff was polite and pleasant and helpful. They reallized that my check for the 500.00 was "in process"and that I HAD sent in the paperwork. The experience was a good one.

    David C.   ·   7 years ago

    Response from Exclusive Property Management

    I am so glad we were able to resolve this issue. Thank you David for taking the time to rate your service with us.

  • Recommended
    I received 2 notices of a balance on my account. My first email to Admin@ was missed. More than a week later I followed up again. Several persons responded then. The issue regarding the balance was addressed quickly that same day. They said it was for a late fee but I always pay my fees regularly. Still pending confirmation to my last question as to when/why it was assessed. This is my first experience with Admin as Exclusive is new for our property. The interaction was very pleasant.

    Unit O.   ·   7 years ago

    Response from Exclusive Property Management

    Thank you for taking the time to inform us of our customer service. Your feedback is very important to us.

  • Recommended
    Nice lady also said she would follow thru with me Have a large tree in front of my unit overlooking the parking lot and lots of branches were taken down by the last hurricane so I am concerned on Having the association trim this tree so the homes around it will not be damaged for the next storm to come by

    Mark S.   ·   7 years ago

    Response from Exclusive Property Management

    Thank you Mark for informing us on how our customer service team was able to assist you today. Customer service is our priority.

  • Recommended
    Extremely Competent and Thorough I needed some information pertaining to documents which needed to be properly filled out in a timely matter. I worked with Valerie, not only was she professional but she went above and beyond to make sure everything was done properly. The information she provided was something I was unable to obtain on my own.

    Gregory S.   ·   7 years ago

    Response from Exclusive Property Management

    Greg, we are happy to hear that Valerie was able to assist you with all your questions. Thank you for taking the time to rate your services today and thank you for your positive feedback!

  • Recommended
    The sweetest Love this place... and Hillary is so sweet. A wonderful friendly voice on the other end makes all the difference. Always pleasant very hard to find someone like this...

    Anne A.   ·   7 years ago

    Response from Exclusive Property Management

    Thank you so much for the great rating. Anne, your feedback is very important to us!

  • Recommended
    Quality of information requested and deadline respected The answers to our emails are fast and respectful

    Richard C.   ·   7 years ago

    Response from Exclusive Property Management

    Thank you Richard for taking the time to rate your service. Customer service is our priority!

  • Recommended
    great smile and very helpful The service was great, great customer service from Vee

    robert j.   ·   7 years ago

    Response from Exclusive Property Management

    Thank you Robert for letting us know how great your service was today. Customer service is a priority!

  • Recommended
    I got the needed information in a courteous and professional manner.

    Maria S.   ·   7 years ago

    Response from Exclusive Property Management

    Maria, thank you for taking the time to not only rate your service, but give us great feedback!

  • Recommended
    yes Called about outstanding invoices. She was helpful.

    Thea A.   ·   7 years ago

    Response from Exclusive Property Management

    Thank you Thea for taking the time to rate your service today. I'm glad we were able to answer your questions.

  • Recommended
    Hard working. We appreciate Chelsea so much getting everything together and staying on top of it all. She has done an outstanding job!

    Breana B.   ·   7 years ago

    Response from Exclusive Property Management

    Thank you Breana for giving us great feedback. Your feedback is very important to us.

  • Recommended
    Pleasant and professional. Karen Pinnock is always pleasant, professional and very helpful!

    Jackie G.   ·   7 years ago

    Response from Exclusive Property Management

    Thank you Jackie for taking the time to rate your services today. Your feedback is very important to us.

  • Recommended
    Quick Replies Thanks so much for your prompt reply

    Val E.   ·   7 years ago

    Response from Exclusive Property Management

    Val, we appreciate you taking the time to rate your experience with us today. Your feedback is very important to us.

  • Recommended
    Job well done Job well done prompt response.

    Supriyo M.   ·   7 years ago

    Response from Exclusive Property Management

    Thank you Supriyo for the great rating. Your feedback is very important to us.

  • Recommended
    Very good experience. My question was answered promptly and the documents was in my email quickly

    Kelly B.   ·   7 years ago

    Response from Exclusive Property Management

    Thank you Kelly for taking the time to rate your service with us. Your feedback is very important to us.

  • Recommended
    Great service. Thanks Hillary is very professional. Love her quick response.

    MOUNIR B.   ·   7 years ago

    Response from Exclusive Property Management

    Thank you for taking the time to rate your experience. Your feedback is very important to us.

  • Recommended
    Very helpful walking me through the current status and next steps I have been communicating with Hillary for years and she has always been prompt and thorough in explaining issues and the potential paths to resolution.

    Orville S.   ·   7 years ago

    Response from Exclusive Property Management

    Thank you Orville for the great rating. Your feedback is very important to us.

  • Recommended
    Finally a perfect fit! Professional , strong and knowledgeable Carol Garcia is our newly appointed pm. To say our community has challenges is an understatement. With that being said we need a strong pm that speaks up , informs , gives direction and is engaging. All this done with respect and professionalism and DELIVERED IN SPANISH AND ENGLISH!! Ms Garcia is all that and more. Although we have substantial challenges I am confident that wth her at our side we can turn things around. Not sure how we got so lucky to get her ! Thank you EPM!!

    Audrey H.   ·   7 years ago

    Response from Exclusive Property Management

    Thank you Audrey for taking the time to rate our company. Your feedback is very important to us.

  • Recommended
    EXTREMELY HAPPY This review is regarding Wendi Phillips the property manager that I have a working relationship with at exclusive property management. Whenever I deal with Wendy she is always punctual and to the point and very professional. When dealing with anything that comes up that needs to be quickly turned around , Wendy does not disappoint- she answers her phone or email so quickly and is always a pleasure to work with. She constantly is looking out for her community or customers best interest.

    Eric S.   ·   7 years ago

    Response from Exclusive Property Management

    Thank you Eric for taking the time to compliment one of our employees. Your feedback is very important to us.

  • Recommended
    Everything you need and more... Beginning with Jay & Steve... an amazing team to get you organized in today's technological environment without sacrificing necessary safeguards. A true one stop shopping experience. Continued with Wendy who anticipates our every need... all offering patient assistance during board member learning curves. Exclusive property management is every community's dream come true.
    Who doesn't want to deal with friendly happy people. They truly have it ALL!

    Anne A.   ·   7 years ago

    Response from Exclusive Property Management

    Thank you Anne for the the great rating. Your feedback is very important to us and it is always great to hear that our clients are happy with our services.

  • Recommended
    High quality! Kimber Crossfield assisted me in all my inquiries for Charleston Community which Exclusive Property manages! She is amazing. She helped me in answering all my questions immediately and was very kind and attentive. She instantly became my person of contact for future inquiries as she has superb customer service! Thank you, Kim!

    Yaremis V.   ·   7 years ago

    Response from Exclusive Property Management

    Thank you Yaremis for the positive feedback. We are glad to hear that we were able to answer all of your questions.

  • Recommended
    prompt reply to my email.

    Linda E.   ·   7 years ago

    Response from Exclusive Property Management

    Thank you Linda for the rating. Your feedback is very important to us.

  • Recommended
    Tracy Oneal best customer service attitude in a long time. Usually people aren't concerned with other people's problems. But Tracy followed up until she got things resolved. Unheard of in this day and age to get such professionalism and attention.

    Daniel W.   ·   7 years ago

    Response from Exclusive Property Management

    Thank you Daniel! Your feedback is always important to us.

  • Recommended
    EXCELLENT SERVICE !!!!! I am Glad this company handles the management of my property , very profesionals and the response is fast thank you Heather for all your support

    Jessica G.   ·   7 years ago

    Response from Exclusive Property Management

    Thank you for your feedback!

  • Recommended
    Very Efficient Very pleasant to speak with and provided me a fast response to my request.

    Miriam C.   ·   7 years ago

    Response from Exclusive Property Management

    Thank you for your feedback!

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