Reviews

  • Recommended
    Competent but a bit abrupt I am a new homeowner in a gated neighborhood that EPM manages. It took a bit of work to get into their system. The place seems to work, but there have been a few issues.

    - In mid November, a guy working on my pool could not get past the gate using the gate code for November, but when he tried toe code for October, the gate opened.

    -The board of the HOA declared an assessment toward the end of the year, and for some reason EPM would not allow we homeowners to add that assessment to our normal dues, but insisted that it be paid by check to a different (from the dues) address.

    On the other hand, the person I am dealing with over there went out of her way to send me a letter with information important for the next year to me at my current address despite the fact that I had given EPM an alternative address. She didn't have to do this but it was very helpful to me.

    James K.   ·   8 years ago

    Response from Exclusive Property Management

    Mr. Kirtley, we am so glad that Chelsea was able to assist you with all your questions and concerns. As it may seem a little frustrating for a new homeowner to learn the new procedures of where/how they can make their payments, we are happy to hear that it has all worked out. Best of luck with your new home and thank you for giving us this great feedback!!

  • Recommended
    Job well done On top of the business...easy to work with, quick response.

    Roy G.   ·   8 years ago

    Response from Exclusive Property Management

    Thank you Mr. Godin for taking time out of your day to provide us with you feedback.

  • Recommended
    Issues resolved in a timely professional manner. I do detest the lack of personal communication ,not all do seniors have access to computers and the hold time is long . but was surprised and appreciated the fast response to the recent auto payment system failure. Matter has been resolved satisfactory.

    Normand R C.   ·   8 years ago

    Response from Exclusive Property Management

    Mr. Cournoyer I am not sure what the issue was with your payments, but I am happy to hear that the issue was able to be resolved pretty quickly. EPM does their very best to assist our clients as quickly as possible and their may be times that calls times may be a little longer than we would expect for those reasons, but we do provide an option to either leave a message or send us an email and that call or email will be responded to with 24 business hours. Thank you for your patience and thank you for taking the time to rate your service with us and providing us with your feedback.

  • Recommended
    Chelsea and her team were extremely helpful and took their time answering all of our questions. It’s rare that you find such great customer service and I can not thank them enough!

    April S.   ·   8 years ago

    Response from Exclusive Property Management

    April South, thank you for taking the time to provide us with your feedback. We are glad to hear that Chelsea was able to assist you with all your questions.

  • Recommended
    Very efficient Property manager at Cypress Bend II was very helpful & pleasant.
    Sent email to salesleasing quick to response.
    Very Much Appreciated! Thank you!

    Lynn C.   ·   8 years ago

    Response from Exclusive Property Management

    Lynn Chace, thank you for taking the time to provide us with this feedback. I hope that the Sales and Leasing department was also able to answer all your questions as well.

  • Recommended
    Request for Information Highly satisfied with the expedient response on information requested!

    Kenneth D.   ·   8 years ago

    Response from Exclusive Property Management

    Thank you Kenneth for taking the time to provide us with this great feedback!

  • Recommended
    Job well done Rapid answer to my question through eMail

    Marcel G.   ·   8 years ago

    Response from Exclusive Property Management

    Thank you Marcel for taking the time to rate your experience with us. We are glad to hear that Ms. Skinner was able to assist you with any questions you may have had.

  • Recommended
    Great customer service from Ms. Skinner. I called to obtain a Blanca on my homeowner association dues. Ms. Skinner answered my question promptly. She was very courteous and professional. Thank you!

    Perry B.   ·   8 years ago

  • Recommended
    Called to get balance on home owner association dues. This a correction on my previous review. Ms. Skinner answered my questions promptly. Very courteous and professional. Thanks!

    Perry B.   ·   8 years ago

    Response from Exclusive Property Management

    Thank you Mr. Buxo for sharing your experience with us. We are glad to hear that you were able to have all your questions answered.

  • Recommended
    Very responsive and helpful

    Bernard Z.   ·   8 years ago

    Response from Exclusive Property Management

    Mr. Zucker, Thank you for taking the time to share your experience with us. You feedback is very important to us an we are glad to hear that we were able to answer all your questions.

  • Recommended
    Job well done Answered my questions clearly and professionally

    noreen m.   ·   8 years ago

    Response from Exclusive Property Management

    Noreen, I am happy to hear that we were able to answer all your questions. Your feedback is extremely important to us and we thank you for taking the time to share your experience with us.

  • Recommended
    They very good

    Rosane C.   ·   8 years ago

    Response from Exclusive Property Management

    Thank you Rosane for rating your service today. Your feedback is very important to us.

  • Recommended
    Excellent Service to residents and Vendors. I've worked with Management Companies for 30 years and EPM is one of the best companies I've worked with. Professional Service, great communication, extremely good follow up and top notch managers.

    David O.   ·   8 years ago

    Response from Exclusive Property Management

    Thank you Mr. Ogg for giving us this fantastic feedback. EPM is all about giving great customer service and assisting our clients with their needs. Thank you for taking the time to rate your experience with us.

  • Recommended
    Very kind and courteous

    Willis F.   ·   8 years ago

    Response from Exclusive Property Management

    Thank you Mr. Fernandez for taking the time to provide us with your feedback and rating your experience with us.

  • Recommended
    Both representatives I spoke with were very helpful and professional. My only negative is the long hold time before you reach someone. See above

    H S.   ·   8 years ago

    Response from Exclusive Property Management

    HS, I do apologize for the wait time, but please understand that we like to give our clients the best customer service possible and assisting them with their questions/concerns, but I will look into this matter to ensure that we are doing our very best to answer the calls as quickly as possible. I thank you for taking the time to give us this wonderful feedback and rating you experience.

  • Recommended
    Great Service good and pleasant property manernet Wend we have Concerns with our property Miss Caroline Garcia always seems to know the answers of the questions .very polite very nice person and professional. I have leave in other communities I had deal other property management and find E.M.P the Most professional one I highly recommend.

    Leonardo L.   ·   8 years ago

    Response from Exclusive Property Management

    Thank you Mr. Lopez for that wonderful feedback. We take pride in what we do and we stand behind our mission. Thank you for taking the time to rate your experience with us.

  • Recommended
    High Quality!!!! Speaking for myself, I am grateful that you are here to care for our property. It's awesome to see it coming back to life again and being proud to live here. Thank you

    Denise B.   ·   8 years ago

  • Recommended
    All the assistant are very freandy and kindness.

    Suk hui T.   ·   8 years ago

  • Recommended
    quick response to a question....that was emailed!! Well done!!

    Phyllis G.   ·   8 years ago

  • Recommended
    very helpful lady not the phone paid my bill for the first time using this service and it went very easily indeed

    Anthony W.   ·   8 years ago

    Response from Exclusive Property Management

    Anthony, I am happy to hear that you had no issues trying to make a payment. Thank you for taking the time to inform us of your experience. Your feedback is very important to us.

  • Recommended
    Satisfactory Just... satisfactory

    Kevin V.   ·   8 years ago

    Response from Exclusive Property Management

    Kevin, EPM want's to ensure that we are providing you great service. I see you rated your experience with us as a 3 and would love to hear from you to see what we could have done to make your experience a better one. My name is Lisa and I am the Customer Service Manager and can be reached at (954)969-1330.

  • Recommended
    Heather is an A+ Heather helped me with my account and got me the information that I was asking about. I'd rate Heather very highly for customer service.

    Janice F.   ·   8 years ago

    Response from Exclusive Property Management

    Janice, I am glad Heather was able to provide you with what you needed. Your feedback is very important to us an I want to say thank you for taking the time to rate your services with us.

  • Recommended
    Hillary Gillings was a huge help. She answered all of my questions with a high level of professionalism and was extremely knowledgeable regarding all of my inquiries.

    Janine W.   ·   8 years ago

    Response from Exclusive Property Management

    Thank you Janine for rating your services today. I am glad to hear that we were able to answer all of your questions.

  • Recommended
    informative and helpful listened to my concerns, and addressed the documents needed for the maintainance we are doing on the home - new roof and windows

    jan h.   ·   8 years ago

  • Recommended
    Excellent Customer Service! Chelsea is so resourceful, gracious and knowledgeable.

    Sally T.   ·   8 years ago

  • Recommended
    High Quality Kimber, was very nice and resourceful on the phone. She answered all my questions and got me what I needed. I look forward to speaking with her again :)

    Brittany W.   ·   8 years ago

  • Recommended
    Problem Solved ! I was seeking to get back my 500,00 deposit from ARC and was told that I never sent the paperwork.I knew I had sent it in ,so I went to the office and straightened things out. The staff was polite and pleasant and helpful. They reallized that my check for the 500.00 was "in process"and that I HAD sent in the paperwork. The experience was a good one.

    David C.   ·   8 years ago

    Response from Exclusive Property Management

    I am so glad we were able to resolve this issue. Thank you David for taking the time to rate your service with us.

  • Recommended
    I received 2 notices of a balance on my account. My first email to Admin@ was missed. More than a week later I followed up again. Several persons responded then. The issue regarding the balance was addressed quickly that same day. They said it was for a late fee but I always pay my fees regularly. Still pending confirmation to my last question as to when/why it was assessed. This is my first experience with Admin as Exclusive is new for our property. The interaction was very pleasant.

    Unit O.   ·   8 years ago

    Response from Exclusive Property Management

    Thank you for taking the time to inform us of our customer service. Your feedback is very important to us.

  • Recommended
    Nice lady also said she would follow thru with me Have a large tree in front of my unit overlooking the parking lot and lots of branches were taken down by the last hurricane so I am concerned on Having the association trim this tree so the homes around it will not be damaged for the next storm to come by

    Mark S.   ·   8 years ago

    Response from Exclusive Property Management

    Thank you Mark for informing us on how our customer service team was able to assist you today. Customer service is our priority.

  • Recommended
    Extremely Competent and Thorough I needed some information pertaining to documents which needed to be properly filled out in a timely matter. I worked with Valerie, not only was she professional but she went above and beyond to make sure everything was done properly. The information she provided was something I was unable to obtain on my own.

    Gregory S.   ·   8 years ago

    Response from Exclusive Property Management

    Greg, we are happy to hear that Valerie was able to assist you with all your questions. Thank you for taking the time to rate your services today and thank you for your positive feedback!

  • Recommended
    The sweetest Love this place... and Hillary is so sweet. A wonderful friendly voice on the other end makes all the difference. Always pleasant very hard to find someone like this...

    Anne A.   ·   8 years ago

    Response from Exclusive Property Management

    Thank you so much for the great rating. Anne, your feedback is very important to us!

  • Recommended
    Quality of information requested and deadline respected The answers to our emails are fast and respectful

    Richard C.   ·   8 years ago

    Response from Exclusive Property Management

    Thank you Richard for taking the time to rate your service. Customer service is our priority!

  • Recommended
    great smile and very helpful The service was great, great customer service from Vee

    robert j.   ·   8 years ago

    Response from Exclusive Property Management

    Thank you Robert for letting us know how great your service was today. Customer service is a priority!

  • Recommended
    I got the needed information in a courteous and professional manner.

    Maria S.   ·   8 years ago

    Response from Exclusive Property Management

    Maria, thank you for taking the time to not only rate your service, but give us great feedback!

  • Recommended
    yes Called about outstanding invoices. She was helpful.

    Thea A.   ·   8 years ago

    Response from Exclusive Property Management

    Thank you Thea for taking the time to rate your service today. I'm glad we were able to answer your questions.

  • Recommended
    Hard working. We appreciate Chelsea so much getting everything together and staying on top of it all. She has done an outstanding job!

    Breana B.   ·   8 years ago

    Response from Exclusive Property Management

    Thank you Breana for giving us great feedback. Your feedback is very important to us.

Have you worked with Exclusive Property Management? Leave A Review