Reviews

  • Recommended
    Job well done. Print response to my questions and were able to resolve issue quickly.

    Marc W.   ·   3 years ago

    Response from Exclusive Property Management

    Good afternoon Marc, thank you for taking the time on giving us a review. We appreciate the 5 stars and we're so happy Lilian was able to resolve all your issues and questions. Please let us know if you have any more questions. We're here to assist you!

  • Recommended
    Excellent service Professional and friendly

    Isaias C.   ·   3 years ago

  • Recommended
    So
    Professional and courteous. Helped solve my issue immediately and followed thru. I am very impressed

    Ralph B.   ·   3 years ago

  • Recommended
    Sabrina to the rescue Sabrina always gets things done.

    Janna H.   ·   3 years ago

  • Recommended
    Karen did a fine job getting my letter to the board. Very prompt. Thanks. Everything is just fine.

    George H.   ·   3 years ago

  • Recommended
    Fast Response Always fast response whenever needed :)

    Allison B.   ·   3 years ago

  • Recommended
    Professional, Knowledgeable & Concerned Sabrina Levine is professional, courteous and very knowledgeable with our communities finances. It is very important to our community to have accurate records and quick responses to our needs. Sabrina is great. Exclusive Property Management should be proud to have Sabrina on your team.

    Jolene G.   ·   3 years ago

  • Recommended
    Professional, courteous and competent. Tamica has managed the entire pandemic restrictions in a manner where as a resident I felt she ensured it was as painless as possible. Re maintenance projects all my "complaintsconcerns" have been or are in the process of being addressed. The last update Tamica provided on the tennis court light project was confirmed 100% by the engineers who were on site recently.

    Adrian W.   ·   3 years ago

  • Recommended
    Heather was very pleasant & helpful.

    Carol L.   ·   3 years ago

  • Recommended
    Always a great experience friendly, polite and helpful

    JONATHAN K.   ·   3 years ago

  • Recommended
    Tamica is great She is very professional and attentive we really appreciate her help and responsiveness. It is great to know that she is there to help she is a great asset to our community

    Regina S.   ·   3 years ago

  • Recommended
    Fast and friendly Very good costumer service and gasta and easy communication

    Rubby C.   ·   3 years ago

  • Recommended
    Very professional very knowledgeable Excellent experience enjoyed talking with her

    shane l.   ·   3 years ago

    Response from Exclusive Property Management

    Good afternoon Shane, thank you for taking the time on giving us your feedback. We're so happy you had a great experience with us. Please reach out if you have any additional questions!

  • Recommended
    Prompt answers, correct instructions and clear positions make Veronique a great customer service provider.

    Joao R.   ·   3 years ago

    Response from Exclusive Property Management

    Hi Joao, we're so happy you've received a great customer experience from Veronique! Please let us know if we can continue to help you!

  • Recommended
    Although the approval process needs a faster turnaround time, the staff were very pleasant and professional.

    Jennifer H.   ·   3 years ago

    Response from Exclusive Property Management

    Hi Jennifer, thank you for taking the time to give us feedback. Approval process is done by the Board and until they approve, we unfortunately cannot move forward. We do try our best for a quicker turnaround time and we will be sure to note this. Please let us know if you have any questions and we'll be glad to help!

  • Recommended

    scott b.   ·   3 years ago

  • Recommended
    Job Well Done! Professional, Timely and Courteous! Thank You, "Heather Silpat" (Customer Service Rep.) for all you have done and keep on doing to
    Represent E.P.M. Services to myself and other property owners. Your Expertise, Professionalism,
    and Willingness to Assist in all areas and resolved issues is GREATLY APPRECIATED!
    Hats off to Heather!!!
    Sincerely,
    Roger W.
    V.P.G.

    Roger W.   ·   3 years ago

    Response from Exclusive Property Management

    Hi Roger! Heather is amazing and I'm so happy you had a great customer service experience! She is always eager to help so please let us know if we can assist you further! Thank you for the 5 star ratings!

  • Recommended
    Excellent and very knowledgeable! If she cannot answer the question she will refer you to the right source or service!

    Eugenia H.   ·   3 years ago

    Response from Exclusive Property Management

    Hello Eugenia! I'm so glad Tamica was able to aid in answering your questions. We really appreciate you taking the time to leave us a review. Please let us know if we can assist you further.

  • Recommended
    Excellent Services

    Nancy R.   ·   4 years ago

    Response from Exclusive Property Management

    Hi Nancy! Thank you for your review. Our goal is to provide excellent customer service. Please let us know if you need any assistance or have any questions.

  • Recommended
    Responsive with solid communication skills and sense of urgency Veronique was very responsive from the first contact and kept everyone involved on the same page.

    She also had the customer's best interest in mind because they were on a time crunch to move out. They sold their home and needed help getting a fast HOA approval for move in. Recognizing that the customers were very well qualified, she pushed for the fastest approval timeline possible.

    Over all a pleasant experience.

    Luis A.   ·   4 years ago

    Response from Exclusive Property Management

    Hi Luis, thank you so much for the review. We're so happy Veronique was able to assist you and make this process as smooth as possible. We strive to provide excellent customer service!

  • Recommended
    Great job. Thanks!

    Jayne K.   ·   4 years ago

  • Recommended
    Great job Very quick response to my complaint!!!

    Lynette S.   ·   4 years ago

    Response from Exclusive Property Management

    Hi Lynette! So happy we were able to resolve your complaint. Please let us know if we can assist you further!

  • Recommended
    Renovation We had a great experience with EPM reviewing our application for our bathroom renovation. They were prompt with getting our approval.

    Lauren B.   ·   4 years ago

    Response from Exclusive Property Management

    Hi Lauren, thank you for sharing your experience. We really appreciate you taking your time and leaving us a great review. Our team is happy to help with future renovations!

  • Recommended
    Great Presence, Excellent Customer Service Tamica has always been very helpful since we moved in this community. Very professional and very communicative! Very grateful she has been around.

    Iraq P.   ·   4 years ago

    Response from Exclusive Property Management

    Good afternoon! Tamica does an amazing job in providing excellent customer service. I'm glad you had a great experience with her and our company. Please let us know if you need anything further, we're here to help!

  • Recommended
    Good Customer Service

    Nabyl J.   ·   4 years ago

  • Recommended
    Thank you for the quick response

    Isaias Ike C.   ·   4 years ago

  • Recommended
    Excellent Service by Veronique Skinner She emailed the form I needed immediately and was very prompt

    Roger M.   ·   4 years ago

    Response from Exclusive Property Management

    Good morning Roger, thank you for taking your time and leaving us a review. We appreciate your 5 stars! Vee is a rockstar and will be glad to assist you with any further questions you may have. Thank you again and Happy Friday!

  • Recommended

    Suzanne l.   ·   4 years ago

    Response from Exclusive Property Management

    Good morning Suzanne, we appreciate your 5 star review! Please let us know if you have any other items we can assist you with!

  • Recommended
    Always responds to emails. Friendly.

    J G.   ·   4 years ago

    Response from Exclusive Property Management

    Thank you for the review J! We do our best to respond to all emails and calls! Please feel free to contact us if you have any other questions.

  • Recommended
    Amazing management Tamica, Marsha and the whole team balance professionalism with a feel of personalized attention very well. I have been apart of this community for 12 years and personally this is the most comfortable and informed I've been. The whole team does an amazing job!!!

    Noreen P.   ·   4 years ago

    Response from Exclusive Property Management

    Good morning Noreen! Thank you so much for your 5 star review! Tamica and her team are amazing. We aim to provide great customer service and we're so happy you have experienced this first hand! Let us know if you need any information or assistance and we will be glad to help! Happy Friday!

  • Recommended

    Vanessa D.   ·   4 years ago

    Response from Exclusive Property Management

    Hello Vanessa, we appreciate your time and the 5 star review. We are glad you experienced great customer service from our staff. If you have any questions please let us know and we will continue to provide you 5 star service!

  • Recommended
    Excellent, very efficient. I received a response almost immediately.

    Janice W.   ·   4 years ago

    Response from Exclusive Property Management

    Good afternoon Janice, thank you for sharing your 5 star experience with us. We appreciate all the feedback! Let us know if we can further assist you. Have a great day!

  • Recommended
    Marsha was very helpful and knowedgable! Very nice to work with

    Rakhi P.   ·   4 years ago

    Response from Exclusive Property Management

    Hi Rakhi! Thank you for sharing your experience with Marsha. We're so happy she was able to assist you. Please let us know if you need additional assistance. We appreciate your review and look forward to providing you with more 5 star experiences!

  • Recommended
    Excellent response Tamika has always been very cooperative professional whenever something is needed

    Yannie P.   ·   4 years ago

    Response from Exclusive Property Management

    Hi Yannie. We're so happy Tamica was able to rectify any issues or questions you had. Please do not hesitate to reach out to us. We're here to help and provide you with an amazing customer service experience!

  • Recommended
    Customer service is helpful and pleasant.

    Marion K.   ·   4 years ago

    Response from Exclusive Property Management

    Good morning Marion! Thank you so much for leaving us a 5 star review. Vee is awesome and will be happy to help if you need any more assistance or have additional questions.

  • Recommended
    Excellent professional. I was invited to provide a quote for the association that Tamica manages (Riviera Isles) . She was super polite and professional going above and beyond with details about the scope of work needed providing maps, drawings, and a very detailed scope of work sheet.
    I have not seen such a professional manager in a while.
    Please always keep your positive attitude and professionalism.

    Ed V.   ·   4 years ago

    Response from Exclusive Property Management

    Good afternoon Ed, it's great to hear that Tamica was able to conduct the meeting in a positive, proactive, and professional manner! We appreciate your time on writing about your experience and rating us 5 stars!

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