Reviews

  • Recommended
    10/10 My experience was fantastic. I received very quick responses and any issues or things that came up were resolved immediately. I am extremely happy with my experience.

    Benjamin N.   ·   4 years ago

    Response from Exclusive Property Management

    Hello Benjamin! We're so happy you had a fantastic experience! We strive to resolve issues and assist in anyway we can. Thank you for taking the time to give us your feedback and we appreciate the 5 stars! Please give us a call if you need any additional assistance.

  • Recommended
    Quick response Always good

    Firoz J.   ·   4 years ago

    Response from Exclusive Property Management

    Good afternoon Firoz, we appreciate you taking the time on reviewing us and giving us 5 stars! Sabrina is awesome! Please reach out to us if you have any more questions.

  • Recommended
    She is very responsive and kind She was very polite and supportive and responded very quick to the urgency we had
    Lilian is Great!

    Jorge S.   ·   4 years ago

    Response from Exclusive Property Management

    Hi Jorge, thank you for the 5 stars! Lilian is awesome! We're so happy she was quick to handle and resolve the issue you had. Let us know if we can be of more assistance!

  • Recommended

    Nancy R.   ·   4 years ago

    Response from Exclusive Property Management

    Hi Nancy, it makes me to happy we were able to help you get your questions answered and resolve any of your concerns. Please let us know if you need anything further from us. We're here to help you and make sure your customer service experience is top notch!

  • Recommended
    Ok I sent in this document. Does current owner have to sign also? I’m a little confused. We sent over this document signed. Thank you

    Anthony M.   ·   4 years ago

    Response from Exclusive Property Management

    Good afternoon Anthony, thank you for taking the time to give us a review! Veronique is great and can assist you with any questions you have. Please feel free to reach out to us so we can continue to provide you 5 star service!

  • Recommended
    Delivering reports Marsha rocks!!

    Ricardo L.   ·   4 years ago

    Response from Exclusive Property Management

    Hi Ricardo, I'm so happy Marsha was able to assist you and provide you rock star customer service!

  • Recommended
    Great Customer Service Always, great customer service

    Sheree B.   ·   4 years ago

    Response from Exclusive Property Management

    Hello Sheree! Our goal is to always provide an outstanding customer service experience. We're thrilled you were able to be a part of this experience! Thank you for the review, we really appreciate you and your time!

  • Recommended
    High quality of service received from Saribel. Very pleasant.

    Jerome P.   ·   4 years ago

    Response from Exclusive Property Management

    Good afternoon Jerome! We're so pleased Saribel provided you with 5 star quality service. Please let us know if you need any additional help or have any questions. Thank you for taking your time on giving us a kind review.

  • Recommended
    Ms. Pinnock responded in a timely matter and provided the guidance I needed in a very timely and professional manner. My interaction was only online. The info I requested and assistance I required were delivered well within the time frame expected.

    Marilyn B.   ·   4 years ago

    Response from Exclusive Property Management

    Hello Marilyn! We're so happy Karen was able to get you the information needed in a timely manner. If you need further assistance please do not hesitate to contact us. We're happy to help! Thank you for the kind review, we really appreciate it.

  • Recommended
    Quick, clear and courteous replies I've had nothing but great response time from Kayla Villegas!

    Roslyn S.   ·   4 years ago

    Response from Exclusive Property Management

    Hi Roslyn! Kayla is the best! I'm glad she was able to rectify any questions you had. Let us know if there's anything else you need assistance with. We really thank you for the great review and rating.

  • Recommended
    excellent service

    Nancy R.   ·   4 years ago

    Response from Exclusive Property Management

    Good afternoon Nancy, thank you for taking your time to give us a 5 star review. We're glad we are able to provide you excellent service! Please reach out if we can assist you further.

  • Recommended
    Excellent customer service! Thanks a million miss Heather! Since 2017 I purchased my condo at building 60 Palm Aire there has never been a dull moment with your service, you have always been on point and you always do your best to make things happen in a timely manner. You are my to go person at that office and they should clon you in order to make that place more efficient. Miss Heather you rock! Thank you for being so awesome at all times! I truly appreciate you!

    Antonio M.   ·   4 years ago

    Response from Exclusive Property Management

    Good afternoon Antonio! We're so delighted Heather consistently provides you excellent customer service. We really appreciate you taking the time on leaving us such an amazing review. Please let us know if we can assist you in any way in the future!

  • Recommended
    compliments to Heather Silpat for giving above standard customer service, she showed patience and knowledge. Thank you Heather Silpat. During this pandemic the mail system has been very slow, and I recently called your office looking for a letter which I sent express delivery for 2 months of condo fees. I was kind of nervous as Canada Post confirmed delivery however accounting said they had not received it. Heather handled my call in a professional calm manner and was able to put me at ease. She did exactly what she said she would do and handled all my concerns. Thank you Heather.....

    Cindy Z.   ·   4 years ago

    Response from Exclusive Property Management

    Good afternoon Cindy, thank you for taking the time to write your review and rate us 5 stars. I'm so happy Heather handled your concerns and was able to put your mind at ease. If for some reason you have any more questions or concerns, feel free to reach out and we will be here to provide that same service to you again.

  • Recommended

    Kunvui C.   ·   4 years ago

    Response from Exclusive Property Management

    Thank you for the 5 star review! We appreciate your time and if you need any other information we're here to help!

  • Recommended
    Review process for my renovations Was helpful in the review process

    John F.   ·   4 years ago

    Response from Exclusive Property Management

    HI John, I'm so happy Karen was able to assist in your review renovation process. Please let us know if we can be of further help to you. We appreciate the 5 star review. Good luck on your renovations!

  • Recommended
    Good morning. Christine caridi was the best. My mom lives alone she is 81 year old senior citizen. I check on her everyday. She emailed me back they got on her issues immediately. Thank you again for all your help

    Eva G.   ·   4 years ago

    Response from Exclusive Property Management

    Good morning Eva. I appreciate your time to give us a 5 star review. I'm so happy Christine was able to provide you with great and speedy customer service. Let us know if you need more assistance and we will gladly assist!

  • Recommended
    Heather was very helpful to me. She has excellent customer service and is very patient. Very professional and caring person person people. She far exceeded what I had expected. I was amazed at your customer service, very professional. She exceeded my expectations and put my mind at ease.

    Claudette L.   ·   4 years ago

    Response from Exclusive Property Management

    Thank you so much for the amazing 5 star review Claudette! I'm delighted Heather provided you with top notch customer service and exceeded your expectations. Please let us know if you need anything else and we will be happy to help!

  • Recommended
    Good job Helpful and professional

    Patti D.   ·   4 years ago

    Response from Exclusive Property Management

    Hello Patti! I'm glad we can be of help to you. We're always here to answer any questions you may have.

  • Recommended
    Job well done! Exclusive Property Management completed our request in a very timely manner.

    James/Meryl C.   ·   4 years ago

    Response from Exclusive Property Management

    Hi James, we strive for great customer service. I'm happy we were able to complete your request. Please let us know if you ever need any assistance in the future. Thank you for submitting a 5 star review!

  • Recommended
    Went above and beyond to help us Heather is a superstar of EPM! Our AC broke and needed to be removed. The vendor needed to bring the crane on the property to pullout the old AC unit but we needed board approval for that. Usually the review of these kind of requests take some time but Heather took it under her control and we got an approval very quick. Without her assistance God knows how long we’d stay without an working AC. I’m so thankful she went above and beyond to help us solve our issue. Keep it up Heather!!

    Lilia C.   ·   4 years ago

    Response from Exclusive Property Management

    Hi Lilia, we're so happy Heather was able to assist in your AC removal. We always try and go that extra mile to ensure great customer service. Glad you're all set with a working AC! If there is anything else we can assist you with please feel free to give us a call. Thank you for your review and happy new year!

  • Recommended
    Fast response to my letter

    Daniel F.   ·   4 years ago

    Response from Exclusive Property Management

    Hi Daniel, thank you so much for the 5 star review. We try and reply to all communications in a timely manner. So happy we can be of assistance to you. If you have any further questions we're here to help! Have an amazing holiday and new year!

  • Recommended
    Does a great job Does a great job answering emails and taking care of the invoices for our complex.

    Darryl C.   ·   4 years ago

    Response from Exclusive Property Management

    Darryl, thank you for taking the time to rate and write a review we really appreciate it. We always try and respond to emails in a timely manner. Glad we can be of assistance in answering your questions and processing invoices. Feel free to reach out if you need anything else. Be safe and Happy Holidays!

  • Recommended

    Americo S.   ·   4 years ago

    Response from Exclusive Property Management

    Thank you for your rating and review Americo! We try our best to be helpful and assist in any way we can. Please feel free to contact us when you're in need of assistance! Happy Holidays!

  • Recommended
    High quality Heather was extremely helpful and went over and beyond to make sure my application process was smooth and complete.

    Corinne W.   ·   4 years ago

    Response from Exclusive Property Management

    Thank you for the 5 star review Corinne! So happy to hear you received great and helpful service from Heather. Please feel free to reach out to us again if you have any further questions. We're here to help!

  • Recommended
    Very professional. Called Xyla Barry at Casa La Quinta because I was not receiving mailings at my main home in Massachusetts. She researched to determine the cause and corrected the problem. Highly professional and courteous discussion.

    Richard P.   ·   4 years ago

    Response from Exclusive Property Management

    Thank you so much for the review Richard! We're glad Xyla was able to correct the issue you were having with your mailings. Please let us know if there are any additional ways we can assist you.

  • Recommended
    Exceptional so very happy with my transition to Exclusive

    Jim R.   ·   4 years ago

    Response from Exclusive Property Management

    We're so glad to hear it. We strive for excellence and it's so nice to hear this amazing feedback! Thank you for taking the time to submit a review. We really appreciate it!

  • Recommended
    Living in Palm Aire for over 15 years, working with Exclusive PM 3 years ago and now has been one of our best experiences. Thank you to both Saribel and Veronica for making this transition to our new home in bldg 52 so smooth. God bless you both and thank you. Happy Thanksgiving to you and your families and the entire team at Exclusive PM.

    Jim R.   ·   4 years ago

    Response from Exclusive Property Management

    Jim, we're so happy we can be apart of this transition with you. Please do not hesitate to contact us for any additional questions you may have. Have a wonderful Thanksgiving to you and your family as well!

  • Recommended
    Good follow up on details.

    Robert M.   ·   4 years ago

    Response from Exclusive Property Management

    Hi Robert, thank you for the great rating! We appreciate your time for the review. I'm glad we were able to provide you with information you needed. If you have any more questions please feel free to contact us again!

  • Recommended
    Sabrina Levine is outstanding Miss Sabrina stayed with me by email guiding me from setting up auto pay for my parents' home's monthly maintenance fee through making sure the payment posted to the account correctly. Her thoroughness and customer hand-holding were exactly what i needed to make the process seem effortless. Outstanding Customer Care!

    Arne A.   ·   4 years ago

    Response from Exclusive Property Management

    Hello Arne, we're so happy to hear you had a great customer experience with Sabrina! We love to assist you in any way we can so please do not hesitate to contact us. Looking forward to assisting you with continued outstanding customer care!

  • Recommended
    Professional, excellent work Julius, as always provided a very professional service and attended to issues in a timely manner. Thank you Julius for your continued support.

    Rose T.   ·   4 years ago

    Response from Exclusive Property Management

    Hi Rose, thank you for such an outstanding review! We're glad Julius provided you with excellent and professional service.

  • Recommended
    Thank you Danielo!!! You are great,! Epm..
    I have seen such an improvement in this management company.
    Danielo Baptista is excellent in helping us.
    Noticable also that Heather and other staff directing and answering us.
    Thanks so much for doing a good job!

    Vivian G.   ·   4 years ago

    Response from Exclusive Property Management

    Thank you for the review Vivian! We appreciate your time to highlight us as a company and certain individuals who gave you excellent service!

  • Recommended
    Fantastic response time, very helpful and customer friendly

    corinne j.   ·   4 years ago

    Response from Exclusive Property Management

    Thank you for taking the time to leave us a great review, we really appreciate it! If you have any questions or need additional assistance we're glad to help!

  • Team is very quick and professional. Team is very quick and professional. Great job!

    Andre M.   ·   4 years ago

    Response from Exclusive Property Management

    Thank you for the 5 star review Andre!

  • Recommended
    The Company is a professionally run organization . and i am recommending them 100% Steve Caballero is a polite and detail oriented professional. You Do Get what you pay for with this company. Steve had this property over 10 yrs. I once gave him a not so good review.. Now sadly i have something to compare to Exclusive Property Management.. OH Lord WAS I WRONG with my not so good review .. Exclusive is the Choice.. Note ** the record keeping is Perfect. Meeting mins wonderful. These are BIG BIG things. *** that must BE Correct.. and Exclusive Property Management will do that for you.

    Holly P.   ·   4 years ago

    Response from Exclusive Property Management

    Thank you Holly for that positive review! We appreciate you taking the time to provide us this feedback and sharing your experience!

  • Recommended
    Quick response and friendly staff Quick response and friendly staff

    Andre M.   ·   4 years ago

    Response from Exclusive Property Management

    Thank you so much Andre for that wonderful review! We love hearing from our clients and we truly appreciate you taking the time to provide us this feedback.

  • Recommended
    I had the best experience with Veronique. She was very helpful . Because of her I feel comfortable to live there.

    Jay J.   ·   4 years ago

    Response from Exclusive Property Management

    Thank you Jay for taking time out of your busy day to pay Veronique such a great compliment. We truly appreciate it and we'll pass it along!

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