Reviews

  • Recommended

    Nadine S.   ·   5 years ago

    Response from Exclusive Property Management

    Thank you Nadine S. for taking the time to rate your experience with us. Your feedback is very important to us.

  • Recommended
    Efficient and timely response to my request This was my first time connecting with EPM and I must say I had a experience in regards to customer service throughout my request process. Both written and verbal communication by EPM was professional and pleasant!

    Arlene A.   ·   5 years ago

    Response from Exclusive Property Management

    Thank you Arlene A. for taking the time to rate your experience with us. Your feedback is very important to us.

  • On February 6,2020, I received letter that Plantation Club has a webstie through EPM. As of today, there is no website. Isn't this in your contract with Plantation club to provide a website?

    Linda M.   ·   5 years ago

    Response from Exclusive Property Management

    Thank you Linda M. for taking the time to rate your experience with us. Your feedback is very important to us. Your association does have a website, you just need to register yourself. I will have one of our staff members send you an invite to show you how to register. If you need assistance with registering, please don't hesitate to call our office at (954)969-1330 or email us at admin@exclusivepm.net.

  • Recommended

    Juan R.   ·   5 years ago

    Response from Exclusive Property Management

    Thank you Juan R. for taking the time to rate your experience with us. Your feedback is very important to us.

  • Recommended
    The issue was taken care of promptly! Thank You Very Much For Checking Up On Report. Great Job

    Ronald R.   ·   5 years ago

    Response from Exclusive Property Management

    Thank you Ronald R. for taking the time to rate your experience with us. Your feedback is very important to us.

  • Recommended
    Quick and easy I phoned in an issue yesterday. Was asked to email my request. I received a reply immediately that they were notifying the property manager. I had somebody at my door the next day to inspect the issue. Since my issue is not an emergency, repairs will be done soon, so as long as that part goes well, I am very satisfied with Exclusive and their service.

    Ed G.   ·   5 years ago

    Response from Exclusive Property Management

    Thank you Ed G. for taking the time to rate your experience with us. Your feedback is very important to us.

  • Recommended
    Meetings It would be nice to get a information on the meeting from the condo administration we cannot always be present as we are snowbird but we do pay our condo fee every month it’s a bit annoying to be ignored. One last thing there a lot of new owners and they all have dogs and sometimes 2 and they bark to bad that the rules and regulations are not being honoured and don’t tell me that they are all services dogs if so we are the building with the most crazy people

    Carole P.   ·   5 years ago

    Response from Exclusive Property Management

    Thank you Carole P. for taking the time to rate your experience with us. Your feedback is very important to us. I will forward your concerns over to your Property Manager.

  • Recommended
    Heather Silpat rocks! Moving in the time of quarantine is no easy feat. Heather Silpat was helpful, knowledgable, responsive and compassionate as she helped me coordinate with the HOA at our new home. I am grateful for her help.

    Lori M.   ·   5 years ago

    Response from Exclusive Property Management

    Thank you Lori M. for taking the time to rate your experience with us. Your feedback is very important to us.

  • Recommended
    Great effort... very well done in all aspects

    juscelino gomes D.   ·   5 years ago

    Response from Exclusive Property Management

    Thank you Juscelino D. for taking the time to rate your experience with us. Your feedback is very important to us.

  • Recommended
    Professional, focused and effective service Working with the EPM team, and particularly property manager Marie Josephs, is always a pleasure. We receive clear directives and timely responses.
    We find Marie very knowledgeable, professional and she truly cares about the community she serves. There are many "customers" to handle - vendors, staff, residents, board members - and she treats everyone with respect, even when she doesn't get it in return.

    Kristina K.   ·   5 years ago

    Response from Exclusive Property Management

    Thank you Kristina K. for taking the time to rate your experience with us. Your feedback is very important to us.

  • Recommended
    Friendly, responsive Marie has been great to work with. She keeps up with what’s going on. She listens and understands when explaining things to her.

    Steve B.   ·   5 years ago

    Response from Exclusive Property Management

    Thank you Steve B. for taking the time to rate your experience with us. Your feedback is very important to us.

  • Recommended
    Answered emails quickly. Different things. Whoever got back to me was helpful.

    Jodi T.   ·   5 years ago

    Response from Exclusive Property Management

    Thank you Jodi T. for taking the time to rate your experience with us. Your feedback is very important to us.

  • Recommended
    I would highly recommend EPM to any condominium association anywhere in South Florida! EPM has been managing my property for approximately 4 years now. I've had ownership at Cypress Bend II for 40+ years and I can honestly say that EPM and its staff are the best I have seen during those 40 years. Our property manager, Marie Josephs, manages CBII as if she lives there herself. Marie is very professional and doesn't let anything slip through the cracks. It's nice to know that once in my 40 years at CBII we don't have to worry about hiring the right vendors for specific jobs that need to be addressed. With Marie as property manager and Jessica Turnquist, Marie's assistant, there really is no need for us to have a Board of Director's.
    In closing I would just like to say, keep up the awesome job guys! With you ladies at the helm I know there's no need to worry about the state of CBII.
    Thank you both for all you do and I know it's not easy.

    Respectfully,
    James J Giuffrida
    Owner, Bldg 3, 406

    James G.   ·   5 years ago

    Response from Exclusive Property Management

    Thank you James G. for taking the time to rate your experience with us. Your feedback is very important to us.

  • Recommended
    Pleasant and helpful

    Sharon A.   ·   5 years ago

    Response from Exclusive Property Management

    Thank you Sharon A. for taking the time to rate your experience with us. Your feedback is very important to us.

  • Recommended
    Excellent Service ! Sent a request for an account statement and got it within hours! Great response time!

    M. P.   ·   5 years ago

    Response from Exclusive Property Management

    Thank you M. Patton for taking the time to rate your experience with us. Your feedback is very important to us.

  • Recommended
    Great Customer Service, Fast Response I had emailed Sabrina in AP and received a response back in very quickly.

    Sheree B.   ·   5 years ago

    Response from Exclusive Property Management

    Thank you Sheree B. for taking the time to rate your experience with us. Your feedback is very important to us.

  • Recommended
    To the point. As above.

    Nancy A.   ·   5 years ago

    Response from Exclusive Property Management

    Thank you Nancy A. for taking the time to rate your experience with us. Your feedback is very important to us.

  • Recommended
    Excellent!! Great management company! Very fast response time!

    Master Tax L.   ·   5 years ago

    Response from Exclusive Property Management

    Thank you Master Tax L. for taking the time to rate your experience with us. Your feedback is very important to us.

  • Recommended
    Quick Respond. Quick respond. Tks

    MICHEL L.   ·   5 years ago

    Response from Exclusive Property Management

    Thank you Michel L. for taking the time to rate your experience with us. Your feedback is very important to us.

  • Recommended
    Great Customer Service Whenever I have a question on the date to take down elevator pads or an accounts payable question, I always get a response right away.

    Sheree B.   ·   5 years ago

    Response from Exclusive Property Management

    Thank you Sheree B. for taking the time to rate your experience. Your feedback is very important to us.

  • Recommended
    JOB WELL DONE I have worked with Chelsea since the beginning of our contract. I find her to be efficient, knowledgeable and a pleasure to work with

    Jan S.   ·   5 years ago

    Response from Exclusive Property Management

    Thank you Jan S. for taking the time to rate your experience. Your feedback is very important to us.

  • Recommended
    Very pleasant and helpful personnel. I am a real estate agent who sell many condos in Palm Aire. I interact mostly with the front desk staff and they are very polite, pleasant and smiling, and eager to assist.

    John B.   ·   5 years ago

    Response from Exclusive Property Management

    Thank you John B. for taking the time to rate your experience. Your feedback is very important to us.

  • Recommended
    Excellent I have Tenants approved with in 2 weeks I, didn’t expect so soon Thanks ! EPM

    Suk Hui T.   ·   5 years ago

    Response from Exclusive Property Management

    Thank you Suk Hui T. for taking the time to rate your experience. Your feedback is very important to us.

  • Recommended
    Great customer service! EPM has been very helpful though our process of buying the condo. They have always been available when my Wife and I reached out to them.

    Ryan H.   ·   5 years ago

    Response from Exclusive Property Management

    Thank you Ryan H. for taking the time to rate your experience. Your feedback is very important to us.

  • Recommended
    GREAT QUALITY AND DEPENDABLE SERVICE CHELSEA VINSON, IS ALWAYS VERY PROFESSIONAL AND FOLLOWS THROUGH WITH RESOLVING AN ISSUE. EVEN WHEN IT MAY NOT BE HER DEPARTMENT, SHE MAKES SURE TO GET YOU TO THE RIGHT PERSON. SHE IS A GREAT ATTRIBUTE TO YOUR COMPANY....PLEASE KEEP HER AROUND!

    FLORICA R.   ·   5 years ago

    Response from Exclusive Property Management

    Thank you Florica R. for taking the time to rate your experience. Your feedback is very important to us.

  • Recommended

    angel t.   ·   5 years ago

    Response from Exclusive Property Management

    Thank you Angel T. for taking the time to rate your experience. Your feedback is very important to us.

  • Recommended
    Two thumbs up for Jody. Called to request some information tax related and miss Jody was extremely efficient, she took care of it within 5 minutes of my very first phone call and got the info on my email. Outstanding customer service! Thank you miss Jody you rock!

    Antonio M.   ·   5 years ago

    Response from Exclusive Property Management

    Thank you Antonio M. for taking the time to rate your experience. Your feedback is very important to us.

  • Recommended

    Michael C.   ·   5 years ago

    Response from Exclusive Property Management

    Thank you Michael C. for taking the time to rate your experience. Your feedback is very important to us and we thank you for your business.

  • Recommended
    Initial contact very professional

    Steven D.   ·   5 years ago

    Response from Exclusive Property Management

    Thank you Steven D. for taking the time to rate your experience. Your feedback is very important to us.

  • Recommended
    Prompt Response and Detailed explanation Prompt Response and Detailed explanation, got answer explaining what happened, very detail and clear

    Gonzalo C.   ·   5 years ago

    Response from Exclusive Property Management

    Thank you Gonzalo C. for taking the time to rate your experience. Your feedback is very important to us.

  • Recommended
    Very long delay to get approval It took me more than 2-3 months to get tree removal approval. When I submitted email from City showing approval, process was delayed for 3 weeks as HOA wanted actual permit from City, When City sent me approval email, they forgot to attach permit with email. I can understand that HOA has to follow pre-defined guideline to give approval but it should not delay the process.

    Prakash B.   ·   5 years ago

    Response from Exclusive Property Management

    Thank you Prakash B. for taking the time to rate your experience. Your feedback is very important to us. Please understand that EPM's role is to simply ensure that all documents are received according to the HOA's application and send to your HOA for them to make a decision. EPM has not part in the decision making or the length it takes for them to make a decision. Nevertheless, we are please to hear that you were able to get the tree removed.

  • Recommended
    Quick service, knowledgeable and very hely I called on behalf of a mutual customer about needing an ARC form and the girl (. I think Jodi) was so incredibly efficient, knowledgeable, knew exactly what needed to be done and was so kind and helpful. If she’s this kind to the roofing contractors I can only imagine how wonderful she is to homeowners

    Meghan B.   ·   5 years ago

    Response from Exclusive Property Management

    Thank you Meghan B. for taking the time to rate your experience. Your feedback is very important to us.

  • Recommended
    Excellent

    Michel W.   ·   5 years ago

    Response from Exclusive Property Management

    Thank you Michel W. for taking the time to rate your experience. Your feedback is very important to us.

  • Recommended
    Job well done! We are a small community with Mara Carter assigned to our property. Mara keeps the Board informed and when we have issues, she addresses those issues immediately. She is professional, kind and genuinely cares. Sabrina Levine is our account executive and she also does a great job managing our finances along with Mara's guidance. Please let these 2 ladies know they are very much appreciated by our community.

    Jolene G.   ·   5 years ago

    Response from Exclusive Property Management

    Thank you Jolene G. for taking the time to rate your experience. Your feedback is very important to us.

  • Recommended
    well dobe and promptly Heather at the office is great to work with. Always replies promptly

    Magdalena M.   ·   5 years ago

    Response from Exclusive Property Management

    Thank you Magdalena M. for taking the time to rate your experience. Your feedback is very important to us.

  • Recommended
    Exceptional Service and Kindness My experience in going through the association approval process for my mom's lease with Exclusive Property Management was truly exceptional thanks to Chelsea! She was not only incredibly responsive and processed my mom's application at lightning fast speed but she was also very kind and understanding of the special circumstance. She did everything within her reach to assist willingly and with the utmost courtesy and professionalism.

    Messade G.   ·   5 years ago

    Response from Exclusive Property Management

    Thank you Messade G. for taking the time to rate your experience. Your feedback is very important to us.

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