Reviews

  • Recommended
    Great property manager Marie Joesph representing Cypress Bend 2 has been a pleasure to work with and is always providing profesional communications with our team. It is a pleasure working for the community and with Marie.

    Thomas W.   ·   5 years ago

    Response from Exclusive Property Management

    Thank you Thomas W. for taking the time to rate your experience with us. Your feedback is very important to us.

  • Recommended
    Professionalism Prima Facie and beyond From first impression to communication and more business interaction, professionalism is indelibly etched by this team.

    George d.   ·   5 years ago

    Response from Exclusive Property Management

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  • Recommended
    Warm welcoming, diligent , always glad to help. Jessica and Marie are amazing, greatly appreciate all they do.

    Michael R.   ·   5 years ago

    Response from Exclusive Property Management

    Thank you Michael R. for taking the time to rate your experience with us. Your feedback is very important to us.

  • Recommended
    Chelsea Vinson of EPM provided excellent Customer service and support! Chelsea Vinson provided excellent technical service and Customer support related to the leases of condo's in Palm Aire, Pompano Beach, FL. Chelsea is very responsive with attention to details. She helped significantly to ensure that we had the best possible Customer experience. Thanks and very well done!

    Vincent B.   ·   5 years ago

    Response from Exclusive Property Management

    Thank you Vincent B. for taking the time to rate your experience with us. Your feedback is very important to us.

  • Recommended
    Very satisfied with employees I have been in contact with. When I call Exclusive I have the option to talk to an actual person, not a recording, if I so choose. These are courteous people who have the answers to your questions. This is in stark contrast to my experiences with our previous management company.
    I also met our property manager, Mara Carter who happened to be outside with a couple of our board members and was happy to hear that she had immediately started working to resolve an issue with one of the owners in the building I live in. And hopefully, in the not too distant future, myself and other owners can live in peace and not have to put up with the destructive behavior of this person.

    Sandra H.   ·   5 years ago

    Response from Exclusive Property Management

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  • Recommended

    Daniel F.   ·   5 years ago

    Response from Exclusive Property Management

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  • Recommended
    Helpful and very courteous. They are always so pleasant and helpful at that office. My compliments to the employees.

    Anthony A.   ·   5 years ago

    Response from Exclusive Property Management

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  • Recommended
    Very helpful attitude I was provided with a detailed explanation of the changes. And also provide details of how to make the payment

    Supriyo M.   ·   5 years ago

    Response from Exclusive Property Management

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  • Recommended
    Read those comments Left you 5 stars because I don't want to hurt your rating but there are several things you need to improve on ....

    You had me and my roomate go through the whole process to apply on a condo for the second year in a row after the owner vouched for us and we never missed the payment. Employees were rude and made us have a bunch of letters of recommendations and pay fees after fees for background checks and all the other stuff we went through the first time.

    You asked for 3 different money orders upon the approval process and that was really annoying but understandable.

    Yesterday I needed a pool key and I showed up to pay 25$ and I had both cash and a card and I had to go back to publix to get another money order for the 25$.

    I understand the big amounts and not wanting to hold large sums of cash but asking a money order for a 25$ key makes no sense.

    anyways.... try to be nicer with previous renters

    Thierry L.   ·   5 years ago

    Response from Exclusive Property Management

    Thank you Thierry L. for taking the time to rate your experience with us. Your feedback is very important to us. Please understand that these rules are not EPM rules and we can only go by the rules that were put in place by your association. If you were living there previously and was never screened and approved by the association prior to moving in, then you were living there illegally according to your association's rules. We are contracted to abide by what your association's rules require us to do . As for the key, that money does not belong to EPM, but for your association. All money orders and checks are deposited into the association's bank account electronically and that is why we are not able to receive any cash payments. I hope I was able to clarify any questions/concerns you may have and we apologize for any inconvenience this may have caused you.

  • Recommended
    Very efficient switchboard service.

    John Q.   ·   5 years ago

    Response from Exclusive Property Management

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  • Recommended
    Efficient, Job well done! We received a communication from Heather that she had received the ACH document in time for Feb 2020 activation but we would first have to pay the Jan 2020 payment by check as there was no time to include it at this moment. I responded that I had been in touch with her office in December and had sent 2 envelopes to them: 1 with the ACH agreement for Feb 2020 onwards and 1 with a check & payment coupon for Jan 2020 that was sent to the Miami lockbox. I asked her to confirm payment and advise me that all was well and that the matter had been resolved, which she did the following day. Fast & effecient, the way I like it.

    Edward B.   ·   5 years ago

    Response from Exclusive Property Management

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  • Recommended

    Melanie G.   ·   5 years ago

    Response from Exclusive Property Management

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  • Recommended
    Good job Property Manager is great. Office staff is good.

    Augie F.   ·   5 years ago

    Response from Exclusive Property Management

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  • Recommended
    Execellent Service

    James V.   ·   5 years ago

    Response from Exclusive Property Management

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  • Recommended
    Excellennt requesting financial changes to a different bank. After completed there was a follow-up e-mail stating what occurred and plan if something fell through from plan.

    Deborah P.   ·   5 years ago

    Response from Exclusive Property Management

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  • Recommended

    Aaron L.   ·   5 years ago

    Response from Exclusive Property Management

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  • Recommended
    Very good Very good customer service and very nice people.

    Brenda A.   ·   5 years ago

    Response from Exclusive Property Management

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  • Recommended
    quick response!

    David H.   ·   5 years ago

    Response from Exclusive Property Management

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  • Recommended
    Always professional Professional and prompt service

    Darryl C.   ·   5 years ago

    Response from Exclusive Property Management

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  • Recommended
    Good customer service! I called for an application for a client. It was a pleasure to get someone on the phone who quickly and efficiently took care of my request.

    Evie G.   ·   5 years ago

    Response from Exclusive Property Management

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  • Recommended

    glenn C.   ·   5 years ago

    Response from Exclusive Property Management

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  • Recommended
    Always very attentive Chelsea is the BEST!! She will respond to emails day or night to get the job done:)) You couldn't ask for more!!

    Janine S.   ·   5 years ago

    Response from Exclusive Property Management

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  • Recommended
    very fast reply to my question. thanks.

    George H.   ·   5 years ago

    Response from Exclusive Property Management

    Thank you George H. for taking the time to rate your experience. Your feedback is very important to us.

  • Recommended
    High Quality I spoke with Vee & she was very pleasant & thorough with her answer. I was pleased.

    Terri A.   ·   5 years ago

    Response from Exclusive Property Management

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  • Recommended
    Prompt reply to question.

    Fay M.   ·   5 years ago

    Response from Exclusive Property Management

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  • I Just moved from Stamford CT. Luckily I didn't have to keep searching for apt. I felt in love with the 1st one I saw Spanish Moss Terrace. The Ladies At Exclusive Property Management has been extremely helpful from start to end. When I went to get my parking pass it they had they little party I even put a vote on worst xmas sweater, very down to earth, every single one I dealt with were professional attentive, and understanding. I would recommend this place to anyone.

    Yvette A.   ·   5 years ago

    Response from Exclusive Property Management

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  • Recommended
    Thank you Jody-Ann. You were Very polite and professional.

    Henddher P.   ·   5 years ago

    Response from Exclusive Property Management

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  • Recommended

    Holly M.   ·   5 years ago

    Response from Exclusive Property Management

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  • Recommended
    So I requested the most up to date bylaws and rules of my condo at Oakland Grove Village and got a very old copy. It is dated 1992.

    Nancy U.   ·   5 years ago

    Response from Exclusive Property Management

    Thank you Nancy U. for taking the time to rate your experience. Your feedback is very important to us. Please understand that we can only provide the homeowners with what we have on file. If there were any amendments to the Bylaws, they will be in addition to the original document. The Rules and Regs are what was put in place by your association. EPM does not retype up your R&R.

  • Recommended
    Great communication, professionalism and efficiency I have been helped by Wendy Philips and she was really prompt to help and answer my questions with a high level of professionalism.

    Monica M.   ·   5 years ago

    Response from Exclusive Property Management

    Thank you Monica M. for taking the time to rate your experience. Your feedback is very important to us.

  • Recommended
    Excellent service Ms. Skinner received my email first thing this morning and went to work immediately supporting my concern. The communication was clear and completed in a timely fashion. I am extremely happy with how she was able to support me during this time, concerning my property.

    Kathleen F.   ·   5 years ago

    Response from Exclusive Property Management

    Thank you Kathleen F. for taking the time to rate your experience. Your feedback is very important to us.

  • Recommended

    Antonio r.   ·   5 years ago

    Response from Exclusive Property Management

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  • Recommended
    Great attention to the information requested. Very professional attention and advice regarding my home appearance. Exclusive and personalized attention to my request. Very professional.

    Anna A.   ·   5 years ago

    Response from Exclusive Property Management

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  • Recommended
    Prompt accurate reply I received my answer with a couple of hours. Thanks.

    George H.   ·   5 years ago

    Response from Exclusive Property Management

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  • Recommended
    Excellent Job Doing a great job keep up the good work, nice staff

    Ronald H.   ·   5 years ago

    Response from Exclusive Property Management

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  • Recommended
    Victoria G. - Riviera Isles clubhouse Victoria Govea assisted me on December 16th. She is truly a lifesaver and went above and beyond her normal duties. Her level of professionalism and courtesy is unparalleled! I will be eternally grateful to her for her assistance.

    Francine G W.   ·   5 years ago

    Response from Exclusive Property Management

    Thank you Francine GW. for taking the time to rate your experience. Your feedback is very important to us.

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