Reviews

  • Recommended
    My request was handled well. I asked for the requirements and form to approve the painting of my house.

    David P.   ·   6 years ago

    Response from Exclusive Property Management

    Thank you David P. for taking the time to rate your experience with us. Your feedback is very important to us.

  • Recommended
    Marie Joseph's-Cypress Creek II HOA Hello, I have been an owner at Cypress Bend for almost a year now. I'm extremely pleased with Marie, as she just "gets it". I ran facilities worldwide for a large biotech company and dealt with many property managers over the years. Marie is easily in the top 2 of about 100 different property managers I dealt with. She is definitely an asset to EPM. She endeavors to make things that to many homeowners are complex and aggravating into something simple and understandable. Dealing with condo owners is not easy, yet Marie deals with so much with a smile in her face.

    Michael D.   ·   6 years ago

    Response from Exclusive Property Management

    Thank you Michael D. for taking the time to rate your experience with us. Your feedback is very important to us.

  • Recommended

    Naji H.   ·   6 years ago

    Response from Exclusive Property Management

    Thank you Naji H. for taking the time to rate your experience with us. Your feedback is very important to us.

  • Recommended

    Claudio Z.   ·   6 years ago

    Response from Exclusive Property Management

    Thank you Claudio Z. for taking the time to rate your experience with us. Your feedback is very important to us.

  • Recommended
    You have very good customer service. Heather was very friendly and efficient.

    Mario B.   ·   6 years ago

    Response from Exclusive Property Management

    Thank you Mario B. for taking the time to rate your experience with us. Your feedback is very important to us.

  • Recommended
    Always on top of things and very responsive to our needs Excellent

    Barbara C.   ·   6 years ago

    Response from Exclusive Property Management

    Thank you Barbara C. for taking the time to rate your experience with us. Your feedback is very important to us.

  • Recommended
    Jessica Turnquest, does an excellent job! Whenever I call the office and Jessica answers, she always answers in a cheerful and kind voice. She will do her best to give me the information I need and if not exactly that moment, she will email and respond right away. She is definitely an asset to have in our management office.

    Pamela D.   ·   6 years ago

    Response from Exclusive Property Management

    Thank you Pamela D. for taking the time to rate your experience with us. Your feedback is very important to us.

  • Recommended
    Poor quality email Wish the agent had taken a minute to send a clear email letting me know I must contact the insurance company.

    Christine C.   ·   6 years ago

    Response from Exclusive Property Management

    Thank you Christine C. for taking the time to rate your experience with us. Your feedback is very important to us. My name is Lisa DeHerrera and I am the Customer Service Manager at EPM. If you have any questions or concerns that I can assist with, please don't hesitate to contact me at (954)969-1330.

  • Recommended
    Efficient, Quick, and Helpful! Gabriela helped us and has been amazing. We had to get an updated estoppel for a few minor things (change of date) and each time she has been pleasant in doing so. Always efficient and a pleasure to work with!

    Julianna C.   ·   6 years ago

    Response from Exclusive Property Management

    Thank you Julianna C. for taking the time to rate your experience with us. Your feedback is very important to us.

  • Recommended
    As always, excellent service. The Best!!!

    Yolanda C.   ·   6 years ago

    Response from Exclusive Property Management

    Thank you Yolanda C. for taking the time to rate your experience with us. Your feedback is very important to us.

  • Recommended
    Overall Service In recent months I've had more than normal interaction with our management team and have to say that I believe this is the best Property staff CBII has had since I bought my unit in 2003 - most notably Jessica and Marie.
    I'd also like to thank:
    Maria, Harold and Carlos.
    I haven't had the pleasure to meet Jay but I'm including him in this KUDOS because it's a team effort.
    First, I needed documentation of something that occurred in 2013 - there was none created by the Property Manager of the time (Evan). The non-documentation was a important as if it had been recorded.
    Next: Elevator pads. It might sound trivial but as they protect the surfaces of the new elevators I want to compliment not just Jessica but her whole staff for making sure they were up when I needed them.
    Third: Jessica's turnaround time on responding to calls and email is impressive. I never feel like my questions and concerns have fallen through the cracks.

    Best regards,
    Joni Hough
    Building 4 - Unit 902

    Joni H.   ·   6 years ago

    Response from Exclusive Property Management

    Thank you Joni H. for taking the time to rate your experience with us. Your feedback is very important to us.

  • Recommended
    My question was answered completely. Thanks.

    George H.   ·   6 years ago

    Response from Exclusive Property Management

    Thank you George H. for taking the time to rate your experience with us. Your feedback is very important to us.

  • Recommended
    It was a very nice experience. The staff was friendly and efficient. It was so nice as a
    Realtor to be treated in such a nice way.

    Patricia H.   ·   6 years ago

    Response from Exclusive Property Management

    Thank you Patricia H. for taking the time to rate your experience with us. Your feedback is very important to us.

  • Recommended
    Awesomeness in all things!! When I was looking to purchase a property In Cypress Bend II I stumbled upon the property management office in the community.From the very first minute I walked in I was greeted with a friendly ,positive and patient attitude. Jessica was super gracious to explain the application process to me and provide me with all of the information that I would need to go through it. She always treated me as a new friend never like a client or a bother. I have been super impressed with this management company and it all started with Jessica. She explained that after the paperwork was all done that she would help me through the rest. Since then I have been back to see her and amazingly enough she was still glad to see me and help me through EVERYTHING! She has been such a valuable partner , reaching out to board members for me, helping me meet deadline , following up ( who actually does that anymore!) She graciously coordinated my property inspector access to buliding areas without any hassels. My realtor was even impressed ,she said “ wow a property management company with nice people” . I know exactly how extremely blessed I am to be moving into this community!

    Jessica M.   ·   6 years ago

  • Recommended
    Best service ever! We had just gone through a horrible experience with a property we were planning to purchase. The management company was rude , uniformative, and very poorly run.My lender advised us to find other options to purchase because it was a not well funded, poorly managed community We were devastated. Our closing date was now super close and we had already given notice to our leasing department! We were super blessed to find an amazing property managed by your firm but were super stressed out by the short time we had to get this accomplished. My awesome experience began with sweet, super paitent Heather at the front desk who personally went through our encyclopedia size packet with me and answered all of my questions. She also checked it for me when I returned it like a good mom woulLd:) Then I reached out to a superhero at EPM named Chelsey Vinson and explained our situation. She was amazing, kind and diligent in processing our application in only two days!!! I really am stunned with the royal treatment we received by you guys. You should all be VERY proud!!!

    Jessica M.   ·   6 years ago

  • Recommended
    I had one of the best experiences in working with Veronica that one could imagine. She was very professional, smiling, cheerful as one could. It thoroughly looked like she enjoyed her job. As I mentioned above, Veronica helped me through the application process with the utmost in proffessionalism. She was very helpful in explaining what I needed to complete the application. She always had a smile on her face and as people passed by she would introduce me to them. Seeing that she is the 1st person you see coming out the elevator, your company is fortunate to have her on your team.

    Daniel F.   ·   6 years ago

  • Recommended
    Kristen Cash has been really helpful. We have not solved the issue but she has been following it up.

    Lucy C.   ·   6 years ago

  • Recommended
    ALWAYS RESPECTFUL AND PLEASANT Staff at office for building 5 is always very helpful and willing to listen and help if needed. I am so appreciative of having them there when I need them. They get back to me with an answer usually the same day and ALWAYS with my problem resolved. Thank God for them.

    Elaine G.   ·   6 years ago

  • Recommended
    Very thorough and receptive to my e-mails. Wonderful experience. I needed approval for a pool and it was expedited quickly.

    Deanne M.   ·   6 years ago

  • Recommended
    A pleasure do deal with. Always a good experience......thorough , efficient, quick, and easy.

    Marvin K.   ·   6 years ago

  • Recommended
    Very prompt response - Thank you Gabriela!

    Cyndi P.   ·   6 years ago

  • Recommended
    Excelent , great attention . I had my request by email answer immediately by Chelsea . Thank you

    Marisol L.   ·   6 years ago

  • Recommended
    Great service!! Always great and prompt service from Chelsea and the entire team.

    Janine S.   ·   6 years ago

  • Recommended
    Wonderful Customer Service Chelsea is the absolute best at Exclusive. I was able to ask her anything at any given point. she never takes more than 5 mins to get me a answer. it was a beautiful experience

    Alexia T.   ·   6 years ago

  • Recommended
    Veronica knew exactly what I needed and worked quickly to get me the information Veronica was very pleasant and emailed me the information in a very timely manner.

    Tina D.   ·   6 years ago

  • Recommended

    Ehab W.   ·   6 years ago

  • Recommended
    Love this company. Fast and efficient Very friendly staff and fast service.

    Gina R.   ·   6 years ago

  • Recommended
    Job well done. Chelsea was very professional, efficient and a great communicator all of which I greatly appreciate

    Denis B.   ·   6 years ago

  • Recommended
    Support provided by Chelsea Vinson Mrs Vinson is always open to support and help the owners. She is ver respectful in her interactions and respond communication very quick. A few days ago I asked for her advice and support for the voting process, although not part of her responsibilities, she help me promptly.

    Julio S.   ·   6 years ago

  • Recommended
    Very good experience. I would recommend it.

    CLERISTON S.   ·   6 years ago

    Response from Exclusive Property Management

    Thank you Cleriston S. for taking the time to rate your experience with us. Your feedback is very important to us.

  • Recommended

    CHELSEA H.   ·   6 years ago

    Response from Exclusive Property Management

    Thank you Chelsea H. for taking the time to rate your experience with us. Your feedback is very important to us.

  • Recommended
    Great Assistance in a bad situation. An HOA payment from over 2 years ago was called into question. Due to the length of time that had past, documentation was difficult to gather but Hillary was very patient and helped guide me through the process to resolve the issue.

    Denton G.   ·   6 years ago

    Response from Exclusive Property Management

    Thank you Denton G. for taking the time to rate your experience with us. Your feedback is very important to us.

  • Recommended
    Hillary does a great job keeping up with and dealing with late payments

    Darryl C.   ·   6 years ago

    Response from Exclusive Property Management

    Thank you Darryl C. for taking the time to rate your experience with us. Your feedback is very important to us.

  • Recommended
    Excellent Accounting Services I met Melissa Ott today, who is the Accounts Payable Agent that handles our condominium's billing at Exclusive Property Management. Ms. Ott is an asset to the EPM accounting team. She is professional, courteous, kind and has great work ethics. Ms. Ott is dedicated to keeping accurate concise records and ensuring inquiries are answered in a timely manner. Interacting with Ms. Ott today reassured me that our condo accounting records are in good hands. Please recognize Ms. Ott for her excellent job performance. Thank you.

    Jolene G.   ·   6 years ago

    Response from Exclusive Property Management

    Thank you Jolene G. for taking the time to rate your experience with us. Your feedback is very important to us.

  • Recommended
    Good Job Kristen Cash, Accounting representative, has been great in assisting me with payment inquiries. She responds immediately to my questions and so helpful.

    Lucy C.   ·   6 years ago

    Response from Exclusive Property Management

    Thank you Lucy C. for taking the time to rate your experience with us. Your feedback is very important to us.

  • Recommended
    Heather is your consistent anchor for your front desk..... the remainder is a revolving door! She needs to be rewarded before she moves on to a place that will pay her more

    C S.   ·   6 years ago

    Response from Exclusive Property Management

    Thank you C. Stephenson for taking the time to rate your experience with us. Your feedback is very important to us.

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