Reviews

• Recommended

  Maria H.   ·   6 years ago

  Response from Exclusive Property Management

  Thank you Maria H. for taking the time to rate your experience with us. Your feedback is very important to us.
• Recommended
  Job well done! My last two interactions with Marie have been handled with ease and efficiency. Marie is always professional and friendly. I hope EPM remains our management company!

  Maggie H.   ·   6 years ago

  Response from Exclusive Property Management

  Thank you Maggie H. for taking the time to rate your experience with us. Your feedback is very important to us.
• Recommended
  Friendly, professional service The management company coordinatated with the condo board for a quick turn around of paper work.
  Thank you.

  Jeffrey M.   ·   6 years ago

  Response from Exclusive Property Management

  Thank you Jeffrey M. for taking the time to rate your experience with us. Your feedback is very important to us.
• Recommended
  Job well done Very good service.

  DONOVAL H.   ·   6 years ago

  Response from Exclusive Property Management

  Thank you Donoval H. for taking the time to rate your experience with us. Your feedback is very important to us.
• Recommended
  Great Customer Service I always have great customer service with everyone.

  Sheree B.   ·   6 years ago

  Response from Exclusive Property Management

  Thank you Sheree B. for taking the time to rate your experience with us. Your feedback is very important to us.
• Recommended
  Keep EPM to Manage Our Property EPM has done an outstanding job of managing our property. Our property has never looked better in the four and a half years we have lived here. Marie and Jessica work very hard to address concerns and issues. They were persistent in working with us, our neighbors, and the plumber to get the leaky wall in our unit resolved. We are so thankful for that. When I email a concern, i receive a response within a day. They answer questions and provide explanations in detail. EPM has also worked hard to monitor who is actually living here with regards to rentals, and have made sure that rental regulations are being met. Things are so much better than they were when we first moved here and Campbell was managing the property.
  
  I have heard that the board is actually considering hiring another management company. In fact it is a prior management company that allowed our property to deteriorate. This is truly insane. I cannot imagine why anyone would take this step backwards. It was under the management of Campbell that boards were allowed to let the financial reserves get too low. We can thank them for the special assessment we are under now. Under Campbell we had a manager who put bandaids on deteriorating items instead of fully addressing them. This led to several costly mechanical replacements and repairs after they were gone.
  
  Things are running smoothly now. Why even consider switching management companies and starting all over with new managers and procedures. I'm thinking that the only possible reason to go back to Campbell is because a few board members may have personal ties to that company. Those board members definitely do not have the best interest of our association in mind and should definitely recuse themselves from any decision regarding this issue.
  
  I have also heard that there is some complaint about our cleaning service. I am very pleased with them. They work hard to keep a large property clean. In fact the only issues are from irresponsible residents who do not clean up after their pets, especially in the elevator, lobby and stairwells. Those who complain about chairs not being put back in order in the pool area should consider doing their part and moving chairs themselves. There is a small percentage of residents who use the pool. They need to take some responsibility. If they owned their own single family home, they would need to take care of things like this themselves.
  
  If the board feels the need to do something to improve our property I would highly recommend putting cameras in the elevators and trash rooms. That way they could detect who is irresponsible in cleaning up after pets, and continuing to put things like sofas in the dumpsters!
  
  Please renew the contract with EPM so our property will continue to improve.
  
  

  Betty W.   ·   6 years ago

  Response from Exclusive Property Management

  Thank you Betty W. for taking the time to rate your experience with us. Your feedback is very important to us.
• Recommended
  Timely responsive and informative. Gabriela Albert is a pleasure.

  Dawn H.   ·   6 years ago

  Response from Exclusive Property Management

  Thank you Dawn H. for taking the time to rate your experience. Your feedback is very important to us.
• Recommended
  “Demanding Job, But Results are Exceptional & Appreciated!” Terrific Property Management just doesn't happen on a whim. It takes preparation and the hiring of qualified and educated personnel. Another most important quality, is that the candidate is a "people person," which is paramount for working in a Condominium Association. Do you think working with a Board of Directors and residents are easy tasks? They aren't, as we all know, and can be a grind. Most folks cannot handle an administrative position in the Property Management of a Condominium. The stress is too much. The average tenure, of those in the Administration of a Condominium Community, is about 5 years.
  Most people, in the workforce, go to work each day and have one particular job that they are maybe good at, but at least 65% of folks go to their jobs and don't even enjoy what they do. A Condo Administrator, for a Property Management firm, has a huge and difficult responsibility, arriving at work each day. They almost need a law degree to perform their duties, which include deciphering contracts, understanding Chapter 718, Florida Statutes for Condominiums, enforcing Rules and Regulations, Security, working with Insurance Carriers, Vendors, Contractors, Boards of Directors, and individual owners. Those are just a few of the tasks that a Property Administrator has to deal with each and every day, including the regular record keeping, responding to emails, preparing work orders, answering phone calls, and dealing with walk in residents. etc. Probably 90% of residents have no clue about the duties and the abilities of an Administrator to maintain an Association in first class condition. They must be licensed and renew every two years, after taking courses, to provide the best possible service for the Association.
  Luckily, for Cypress Bend Condo II, we have an exceptional person that handles all of those vital issues, with grace and transparency. Her name is Jessica Turnquest and she is an efficient, diligent employee , and is always striving to represent herself and EPM in 5 star fashion. Having known Jessica, for over two years, she has always responded to my emails and answered my questions. She interacts very well with residents and is always courteous, with a smile on her face. She and our Manager, Marie Josephs, work very well together and keep all residents informed about the issues that arise. Her clerical skills are invaluable, including record keeping, database, computer expertise, and so much more. She handles her responsibilities with ease, as she has extensive real estate experience. She has my highest recommendation and EPM, I am sure, is very proud of her.
  She has the drive to be a success in any field or endeavor she chooses. She has my utmost respect and the residents are very happy with her performance at CBII. Thank you Jessica, for helping to make CBII a great place to call home.

  Marc W.   ·   6 years ago

  Response from Exclusive Property Management

  Thank you Mark W. for taking the time to rate your experience. Your feedback is very important to us.
• Recommended
  Excellent management of our property When I have a question or concern, Jessica and Marie always respond quickly and try to help and clarify. I appreciate that so much. Our association property was a mess before EPM took over. Now it is well kept.

  Betty W.   ·   6 years ago

  Response from Exclusive Property Management

  Thank you Betty W. for taking the time to rate your experience. Your feedback is very important to us.
• Recommended
  The girls in the office are AMAZING! We moved here in March of 2018. Any questions we needed answers to, or anything we needed to get done, has been taken care of right away. They are great with communication. They answer the phone or email you back the same day! They are knowledgeable, also very personable and kind. I'm so happy that we live in a condo that has such caring people like Marie and Jessica in the office. We truly are grateful!

  Leana A.   ·   6 years ago

  Response from Exclusive Property Management

  Thank you Leana A. for taking the time to rate your experience. Your feedback is very important to us.
• Recommended
  The girls in the office are amazing! We moved here in March of 2018. Any questions we needed answers to, or anything we needed to get done, has been taken care of right away. They are great with communication. They answer the phone or email you back the same day! They are knowledgeable, also very personable and kind. I'm so happy that we live in a condo that has such caring people like Marie and Jessica in the office. We truly are grateful!

  Leana A.   ·   6 years ago

  Response from Exclusive Property Management

  Thank you Leana A. for taking the time to rate your experience. Your feedback is very important to us.
• Recommended
  The girls in the office are AMAZING! The girls in the office are amazing! We moved here in March of 2018. Any questions we needed answers to, or anything we needed to get done, has been taken care of right away. They are great with communication. They answer the phone or email you back the same day! They are knowledgeable, also very personable and kind. I'm so happy that we live in a condo that has such caring people like Marie and Jessica in the office. We truly are grateful!

  Leana A.   ·   6 years ago

  Response from Exclusive Property Management

  Thank you Leana A. for taking the time to rate your experience. Your feedback is very important to us.
• Recommended
  Leasing Application Called for a leasing application for Lakes of Inverrary. Veronique was professional and I had an application in a few minutes.

  Janice A.   ·   6 years ago

  Response from Exclusive Property Management

  Thank you Janice A. for taking the time to rate your experience. Your feedback is very important to us.
• Recommended
  EXCELLENT Very pleased with the prompt service received. Thank you very much.

  Yolanda C.   ·   6 years ago

  Response from Exclusive Property Management

  Thank you Yolanda C. for taking the time to rate your experience. Your feedback is very important to us.
• Recommended
  "Demanding Job, But Results Are Exceptional And Appreciated" Terrific Property Management just doesn't happen on a whim. It takes preparation and the hiring of qualified and educated personnel. Another most important quality, is that the candidate is a "people person," which is paramount for working in a Condominium Association. Do you think working with a Board of Directors and residents are easy tasks? They aren't, as we all know, and can be a grind. Most folks cannot handle an administrative position in the Property Management of a Condominium. The stress is too much. The average tenure of those in the Administration of a Condominium Community is about 5 years.
  Most people, in the workforce, go to work each day and have one particular job that they are maybe good at, but at least 65% of folks go to their jobs and don't even enjoy what they do.
  A Condo Administrator, for a Property Management firm, has a huge and difficult responsibility, arriving at work each day. They almost need a law degree to perform their duties, which include deciphering contracts, understanding Chapter 718, Florida Statutes for Condominiums, enforcing Rules and Regulations, Security, working with Insurance Carriers, Vendors, Contractors, Boards of Directors, and individual owners. Those are just a few of the tasks that a Property Administrator has to deal with each and every day, including the regular record keeping, responding to emails, preparing work orders, answering phone calls, and dealing with walk in residents. etc. Probably 90% of residents have no clue about the duties and the abilities of an Administrator to maintain an Association in first class condition. They must be licensed and renew every two years, after taking courses, to provide the best possible service for the Association.
  Luckily, for Cypress Bend Condo II, we have an exceptional person that handles all of those vital issues, with grace and transparency. Her name is Jessica Turnquest and she is an efficient and diligent worker and is always striving to represent herself and EPM in 5 star fashion. Having known Jessica, for over two years, she has always responded to my emails and answered my questions. She interacts very well with residents and is always courteous, with a smile on her face. She and our Manager, Marie Josephs, work very well together and keep all residents informed about the issues that arise. Her clerical skills are invaluable, including record keeping, database, computer expertise, and so much more. She handles her responsibilities with ease, as she has extensive real estate experience. She has my highest recommendation and EPM, I am sure, is very proud of her.
  She has the drive to be a success in any field or endeavor she chooses. She has my utmost respect and the residents are very happy with her performance at CBII. Thank you Jessica, for helping to make CBII a great place to live.
  

  Marc W.   ·   6 years ago

  Response from Exclusive Property Management

  Thank you Marc W. for taking the time to rate your experience and provide us with this feedback.
• Recommended
  "Demanding Job, But Results Are Exceptional And Appreciated" Terrific Property Management just doesn't happen on a whim. It takes preparation and the hiring of qualified and educated personnel. Another most important quality, is that the candidate is a "people person," which is paramount for working in a Condominium Association. Do you think working with a Board of Directors and residents are easy tasks? They aren't, as we all know, and can be a grind. Most folks cannot handle an administrative position in the Property Management of a Condominium. The stress is too much. The average tenure of those in the Administration of a Condominium Community is about 5 years.
  Most people, in the workforce, go to work each day and have one particular job that they are maybe good at, but at least 65% of folks go to their jobs and don't even enjoy what they do.
  A Condo Administrator, for a Property Management firm, has a huge and difficult responsibility, arriving at work each day. They almost need a law degree to perform their duties, which include deciphering contracts, understanding Chapter 718, Florida Statutes for Condominiums, enforcing Rules and Regulations, Security, working with Insurance Carriers, Vendors, Contractors, Boards of Directors, and individual owners. Those are just a few of the tasks that a Property Administrator has to deal with each and every day, including the regular record keeping, responding to emails, preparing work orders, answering phone calls, and dealing with walk in residents, etc. Probably 90% of residents have no clue about the duties and the abilities of an Administrator to maintain an Association in first class condition. They must be licensed and renew every two years, after taking courses, to provide the best possible service for the Association.
  Luckily, for Cypress Bend Condo II, we have an exceptional person that handles all of those vital issues, with grace and transparency. Her name is Jessica Turnquest and she is an efficient and diligent employee and is always striving to represent herself and EPM in 5 star fashion. Having known Jessica, for over two years, she has always responded to my emails and answered my questions. She interacts very well with residents and is always courteous, with a smile on her face. She and our Manager, Marie Josephs, work very well together and keep all residents informed about the issues that arise. Her clerical skills are invaluable, including record keeping, database, computer expertise, and so much more. She handles her responsibilities with ease, as she has extensive real estate experience. She has my highest recommendation and EPM, I am sure, is very proud of her.
  She has the drive to be a success in any field or endeavor she chooses. She has my utmost respect and the residents are very happy with her performance at CBII. Thank you Jessica, for helping to make CB II a great place to call home
  

  Marc W.   ·   6 years ago

  Response from Exclusive Property Management

  Thank you Marc W. for taking the time to rate your experience with us and provide us with this great review. Your feedback is very important to us.
• Recommended
  "Demanding Job, But Results Are Exceptional And Appreciated" Terrific Property Management just doesn't happen on a whim. It takes preparation and the hiring of qualified and educated personnel. Another most important quality, is that the candidate is a "people person," which is paramount for working in a Condominium Association. Do you think working with a Board of Directors and residents are easy tasks? They aren't, as we all know, and can be a grind. Most folks cannot handle an administrative position in the Property Management of a Condominium. The stress is too much. The average tenure of those in the Administration of a Condominium Community is about 5 years.
  Most people, in the workforce, go to work each day and have one particular job that they are maybe good at, but at least 65% of folks go to their jobs and don't even enjoy what they do.
  A Condo Administrator, for a Property Management firm, has a huge and difficult responsibility, arriving at work each day. They almost need a law degree to perform their duties, which include deciphering contracts, understanding Chapter 718, Florida Statutes for Condominiums, enforcing Rules and Regulations, Security, working with Insurance Carriers, Vendors, Contractors, Boards of Directors, and individual owners. Those are just a few of the tasks that a Property Administrator has to deal with each and every day, including the regular record keeping, responding to emails, preparing work orders, answering phone calls, and dealing with walk in residents. etc. Probably 90% of residents have no clue about the duties and the abilities of an Administrator to maintain an Association in first class condition. They must be licensed and renew every two years, after taking courses, to provide the best possible service for the Association.
  Luckily, for Cypress Bend Condo II, we have an exceptional person that handles all of those vital issues, with grace and transparency. Her name is Jessica Turnquest and she is an efficient and diligent employee and is always striving to represent herself and EPM in 5 star fashion. Having known Jessica, for over two years, she has always responded to my emails and answered my questions. She interacts very well with residents and is always courteous, with a smile on her face. She and our Manager, Marie Josephs, work very well together and keep all residents informed about the issues that arise. Her clerical skills are invaluable, including record keeping, database, computer expertise, and so much more. She handles her responsibilities with ease, as she has extensive real estate experience. She has my highest recommendation and EPM, I am sure, is very proud of her.
  She has the drive to be a success in any field or endeavor she chooses. She has my utmost respect and the residents are very happy with her performance at CBII. Thank you Jessica, for helping to make CBII a great place to live.
  

  Marc W.   ·   6 years ago

  Response from Exclusive Property Management

  Thank you Marc W. for taking the time to rate your experience with us and provide us with this great review. Your feedback is very important to us.
• Recommended
  “Demanding Job, But Results Are Exceptional & Appreciated!” 11/14/18
  Terrific Property Management just doesn't happen on a whim. It takes preparation and the hiring of qualified and educated personnel. Another most important quality, is that the candidate is a "people person," which is paramount for working in a Condominium Association. Do you think working with a Board of Directors and residents are easy tasks? They aren't, as we all know, and can be a grind. Most folks cannot handle an administrative position in the Property Management of a Condominium. The stress is too much. The average tenure of those in the Administration of a Condominium Community is about 5 years. Most people, in the workforce, go to work each day and have one particular job that they are maybe good at, but at least 65% of folks go to their jobs and don't even enjoy what they do. A Condo Administrator, for a Property Management firm, has a huge and difficult responsibility, arriving at work each day. They almost need a law degree to perform their duties, which include deciphering contracts, understanding Chapter 718, Florida Statutes for Condominiums, enforcing Rules and Regulations, Security, working with Insurance Carriers, Vendors, Contractors, Boards of Directors, and individual owners. Those are just a few of the tasks that a Property Administrator has to deal with each and every day, including the regular record keeping, responding to emails, preparing work orders, answering phone calls, and dealing with walk in residents. etc. Probably 90% of residents have no clue about the duties and the abilities of an Administrator to maintain an Association in first class condition. They must be licensed and renew every two years, after taking courses, to provide the best possible service for the Association. Luckily, for Cypress Bend Condo II, we have an exceptional person that handles all of those vital issues, with grace and transparency. Her name is Jessica Turnquest and she is an efficient and diligent employee and is always striving to represent herself and EPM in 5 star fashion. Having known Jessica, for over two years, she has always responded to my emails and answered my questions. She interacts very well with residents and is always courteous, with a smile on her face. She and our Manager, Marie Josephs, work very well together and keep all residents informed about the issues that arise. Her clerical skills are invaluable, including record keeping, database, computer expertise, and so much more. She handles her responsibilities with ease, as she has extensive real estate experience. She has my highest recommendation and EPM, I am sure, is very proud of her. She has the drive to be a success in any field or endeavor she chooses. She has my utmost respect and the residents are very happy with her performance at CBII. Thank you Jessica, for helping to make CBII a great place to call home.

  Marc W.   ·   6 years ago

  Response from Exclusive Property Management

  Thank you Marc W. for taking the time to rate your experience with us and provide us with this great review. Your feedback is very important to us.
• Recommended
  Estoppel & condo approval Chelsea Vinson, is a wonderful person, who truly went the extra mile to assist my buyer. Her attention to detail and urgency is exemplified by her friendly demeanor.
  She made a positive difference for my buyer.
  Excellent work !!
  Thank you,
  Kevin Beckenstein
  Realtor
  Coldwell Banker

  Kevin B.   ·   6 years ago

  Response from Exclusive Property Management

  Thank you Kevin B. for taking the time to rate your experience. Your feedback is very important to us.
• Recommended
  Good Job Prompt response. Friendly, and Knowledgable

  Nick A.   ·   6 years ago

  Response from Exclusive Property Management

  Thank you Nick A. for taking the time to rate your experience. Your feedback is very important to us.
• Recommended
  Well done job (as always) by Heather. Very responsive on important matters.

  Thelma R.   ·   6 years ago

  Response from Exclusive Property Management

  Thank you Thelma R. for taking the time to rate your experience. Your feedback is very important to us.
• Recommended
  Gabriela is amazing. Very professional and always very responsive.

  Diana P.   ·   6 years ago

  Response from Exclusive Property Management

  Thank you Diana P. for taking the time to rate your experience. Your feedback is very important to us.
• Recommended
  Gabriela is amazing. Very professional and always very responsive.

  Diana P.   ·   6 years ago

  Response from Exclusive Property Management

  Thank you Diana P. for taking the time to rate your experience. Your feedback is very important to us.
• Recommended
  great customer care and follow-up after 14 years of a management company, this change has been refreshing. Dealing with a professional company and a professional property manager in Carol Garcia is refreshing. We are getting violation letters out timely, inspections done and help with some vendors and their pricing. This experience has been great

  Rishi B.   ·   6 years ago

  Response from Exclusive Property Management

  Thank you Rishi B. for taking the time to rate your experience. Your feedback is very important to us. We are so glad to hear how pleased your are with your Property Manager as she seems to be a great fit for your community.
• Recommended
  Client

  Christine G.   ·   6 years ago

  Response from Exclusive Property Management

  Thank you Christine G. for taking the time to rate your experience. Your feedback is very important to us.
• Recommended
  Very Responsive & Professional I've had many experiences with Management companies and this one by far was one of the best! Extremely responsive to emails / calls & very polite and professional.

  Liza T.   ·   6 years ago

  Response from Exclusive Property Management

  Thank you Liza T. for taking the time to rate your experience. Your feedback is very important to us.
• Recommended
  Responsive team members No more to add

  Amanda H.   ·   6 years ago

  Response from Exclusive Property Management

  Thank you Amanda H. for taking the time to rate your experience. Your feedback is very important to us.
• Recommended
  High quality and very good service! Excellent all around!

  Anthony G.   ·   6 years ago

  Response from Exclusive Property Management

  Thank you Anthony G. for taking the time to rate your experience. Your feedback is very important to us.
• Recommended
  Great job EPM! Brie helped me out with an accounting issue and she was amazing and extremely pleasant to comminucate with!!

  Anthony S.   ·   6 years ago

  Response from Exclusive Property Management

  Thank you Anthony S. for taking the time to rate your experience. Your feedback is very important to us.
• Recommended
  Great job done by Melissa Ott Mellisa is efficient , polite and fast

  Carrol F.   ·   6 years ago

  Response from Exclusive Property Management

  Thank you Carrol F. for taking the time to rate your experience with us. Your feedback is very important to us.
• Recommended
  Our accounting specialist We have been extremely pleased with Melissa Ott, our accounting specialist. Melissa has gone above and beyond to help us with our accounting needs. Her professionalism shows with each email and phone call. She is a great asset and large part of why we want to continue our relationship with EPM.

  Janna H.   ·   6 years ago

  Response from Exclusive Property Management

  Thank you Janna H. for taking the time to rate your experience with us. Your feedback is very important to us.
• Recommended
  As another Management Company owner I have to say my experience with EPM has been very professional and their office Managers Lisa Deherrera is very helpful and professional. She always responds to emails.

  Dori F.   ·   6 years ago

  Response from Exclusive Property Management

  Thank you Dori F. for taking the time to rate your experience with us. Your feedback is very important to us especially coming from another management company.
• Recommended
  Always there when I need help (which seems more often lately. Melissa Ott has a great attitude and is quick to answer any request we have. It is certainly appreciated.
  
  
  

  Irene K.   ·   6 years ago

  Response from Exclusive Property Management

  Thank you Irene K. for taking the time to rate your experience with us. Your feedback is very important to us.
• Recommended
  Easy to work with. Very pleasant! Submitting my application for an association I am buying into was challenging however the staff were very helpful to make the process as easy and efficient as possible.

  Toni J.   ·   6 years ago

  Response from Exclusive Property Management

  Thank you Toni J. for taking the time to rate your experience with us. Your feedback is very important to us.
• Recommended
  job well don very responsive in getting you the answer for any problem you may have and helpful in do so.

  Damian C.   ·   6 years ago

  Response from Exclusive Property Management

  Thank you Damian C. for taking the time to rate your experience with us. Your feedback is very important to us.
• Recommended
  Wendy is doing a great jb So much work and so many projects

  Barb C.   ·   6 years ago

  Response from Exclusive Property Management

  Thank you Barb C. for taking the time to rate your experience with us. Your feedback is very important to us.
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