Reviews

  • Recommended
    Brie was extremely Helpful Brie was quick and efficient responding to my questions and needs. She even went the extra mile to call me back when additional information came available.

    Thank You, Brie

    Clara F.   ·   7 years ago

    Response from Exclusive Property Management

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  • Recommended
    Thanks for your prompt and undivided attention. Heather Silpat was most courteous and quickly sent me the proper "Certificate of Property Insurance" needed for my loan application through Bank of America. Many Thanks.

    Patrick V. Casali
    545 Oaks Lane, Apt. 310
    Pompano Beach, Fl. 33069
    CC 5, Bldg. 68

    Patrick C.   ·   7 years ago

    Response from Exclusive Property Management

    Thank you Patricia C. for taking the time to rate your experience with us. Your feedback is very important to us.

  • Recommended
    great property manager Ms. Carol Mrs carol did help me to get my approval much faster as I needed so much and I cannot thank her enough .I am so happy that I purchased my house in that community becuse the Hoa seems to be so cooperative and I am so great full to them

    Ekram t.   ·   7 years ago

    Response from Exclusive Property Management

    Thank you Ekram T. for taking the time to rate your experience with us. Your feedback is very important to us. Best of luck with your new home!

  • Recommended
    Awesome experience I hardly have to call for any problems, but whenever I do, it has always been great.

    Jennifer H.   ·   7 years ago

    Response from Exclusive Property Management

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  • Recommended
    Excellent responsiveness, cooperation, proactivity and client orientation from Jessica Turnquest. Thanks Carlos for your drywall work, responsiveness and courtesy. Our condo at Cypress Bend (building 5) recently suffered significant water leak damage originating from the upstairs condo. After completion of the restoration company work, I had to fly to Florida from Canada to coordinare repairs. I would like to thank Marie Josephs and Jessica Turnquest for their responsiveness and cooperation. Special thanks go to Ms. Turnquest who has been my main point of contact throughout this process. She first scheduled the rebuilding of drywalls by Carlos shortly after my arrival which I appreciated given the amount of work to be done in a short period of time. Unfortunately, a personal emergency prevented Carlos from completing the work as planned and it was rescheduled for a week later. Although I was disappointed by the delay, I sensed that the office did their best to ensure that the drywall work could be completed as soon as possible...and that Jessica was genuinely sorry for the inconvenience. She provided valuable advice on several elements, including Florida Building Code for floor assembly, board approval, requirements for contractors, etc. etc. When our AC started malfunctionning, Jessica was again most cooperative and even helped me fill the required form and followed up with the AC company to ensure that they provided all necessary documents to proceed with emergency installation within 24 hours. I have been impressed by her professionnalism, effectiveness, proactivity and client orientation. Merci beaucoup Jessica. Last but not least, I would also like to sincerely thank Carlos for his drywall work under difficult circumstances, his responsiveness and courtesy. Muchas gracias!

    Jovette D.   ·   7 years ago

    Response from Exclusive Property Management

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  • Recommended
    Quick response Gabriela Alberts emails for our refunded checks were very informative! : )

    Amber M.   ·   7 years ago

    Response from Exclusive Property Management

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  • Recommended
    excellent property manager The PM of 2200 manager, Marie, is always professional and effective within the limits of her authority.
    Responds immediately to owner concerns and questions.

    Peter T Crane ..2200..#608

    peter c.   ·   7 years ago

    Response from Exclusive Property Management

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  • Recommended
    Hillary Gillins provides excellent customer service. Many thanks and sincerest appreciation to Hillary Gillins.She is always willing to help and goes above and beyond.After many unsuccessful phone calls ,emails and letters ..one phone conversation with Hillary and my year old issue is finally being resolved.My five star rating is for the customer service I received from Hillary.

    Sameera M.   ·   7 years ago

    Response from Exclusive Property Management

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  • Recommended
    Very helpful! I just bought a condo in Cypress Bend II and had 2 weeks to move. I was trying to coordinate painting and having all the floors redone before my furniture arrived. I had to be out of the place I was renting on a certain day so I didn’t have much flexibility. Jessica Turnquist was great to work with in trying to get quick board approval. She was very nice and extremely helpful. She understood my time constraints and went above and beyond to help get the approval expedited. It is great to have someone to work with who responds right away and really cares. I lived in a townhouse for almost 20 years and never experienced the personal touch and friendliness I received from Jessica.

    Jennifer A.   ·   7 years ago

    Response from Exclusive Property Management

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  • Recommended
    Answer questions within reasonable time frame, attentive to matters and able to discuss options leading to a successful outcome for all. I'm glad they are still working with us to turn around our troubled and financially deficit community. Lakes of Inverrary is no easy task and is lacking funds. Thanks for sticking by our sides even when you dont get paid!! Carol is heavenly helpful and does her best. She puts in alot of time and effort. Greatly appreciated! - Star

    Star A.   ·   7 years ago

    Response from Exclusive Property Management

    Thank you Star A. for taking the time to rate your experience with us. Your feedback is very important to us. It is a pleasure working with you too!

  • Recommended
    Went above & beyond to provide exceptional service for a priority request! Went above & beyond to provide exceptional service for a priority request!

    Naomi G.   ·   7 years ago

    Response from Exclusive Property Management

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  • Recommended
    I emailed Ms. Vinson and received an almost immediate reply in the most kind yet professional way.

    Thais C.   ·   7 years ago

    Response from Exclusive Property Management

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  • Recommended
    On the ball most of the time For the most part they are on the ball. Still for answers to some of the questions I had for them. Their staff is very friendly and personable at the main office

    Sandra W.   ·   7 years ago

    Response from Exclusive Property Management

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  • Recommended
    Mara Carter is great! Mara Carter manages our property. She is very knowledgeable and addresses our concerns immediately. She is very professional and genuinely concerned about keeping our property pristine. I enjoy working with Mara Carter and the office staff at Exclusive Property Management.

    Jolene G.   ·   7 years ago

    Response from Exclusive Property Management

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  • Recommended

    Maria H.   ·   7 years ago

    Response from Exclusive Property Management

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  • Recommended
    Job well done! My last two interactions with Marie have been handled with ease and efficiency. Marie is always professional and friendly. I hope EPM remains our management company!

    Maggie H.   ·   7 years ago

    Response from Exclusive Property Management

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  • Recommended
    Friendly, professional service The management company coordinatated with the condo board for a quick turn around of paper work.
    Thank you.

    Jeffrey M.   ·   7 years ago

    Response from Exclusive Property Management

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  • Recommended
    Job well done Very good service.

    DONOVAL H.   ·   7 years ago

    Response from Exclusive Property Management

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  • Recommended
    Great Customer Service I always have great customer service with everyone.

    Sheree B.   ·   7 years ago

    Response from Exclusive Property Management

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  • Recommended
    Keep EPM to Manage Our Property EPM has done an outstanding job of managing our property. Our property has never looked better in the four and a half years we have lived here. Marie and Jessica work very hard to address concerns and issues. They were persistent in working with us, our neighbors, and the plumber to get the leaky wall in our unit resolved. We are so thankful for that. When I email a concern, i receive a response within a day. They answer questions and provide explanations in detail. EPM has also worked hard to monitor who is actually living here with regards to rentals, and have made sure that rental regulations are being met. Things are so much better than they were when we first moved here and Campbell was managing the property.

    I have heard that the board is actually considering hiring another management company. In fact it is a prior management company that allowed our property to deteriorate. This is truly insane. I cannot imagine why anyone would take this step backwards. It was under the management of Campbell that boards were allowed to let the financial reserves get too low. We can thank them for the special assessment we are under now. Under Campbell we had a manager who put bandaids on deteriorating items instead of fully addressing them. This led to several costly mechanical replacements and repairs after they were gone.

    Things are running smoothly now. Why even consider switching management companies and starting all over with new managers and procedures. I'm thinking that the only possible reason to go back to Campbell is because a few board members may have personal ties to that company. Those board members definitely do not have the best interest of our association in mind and should definitely recuse themselves from any decision regarding this issue.

    I have also heard that there is some complaint about our cleaning service. I am very pleased with them. They work hard to keep a large property clean. In fact the only issues are from irresponsible residents who do not clean up after their pets, especially in the elevator, lobby and stairwells. Those who complain about chairs not being put back in order in the pool area should consider doing their part and moving chairs themselves. There is a small percentage of residents who use the pool. They need to take some responsibility. If they owned their own single family home, they would need to take care of things like this themselves.

    If the board feels the need to do something to improve our property I would highly recommend putting cameras in the elevators and trash rooms. That way they could detect who is irresponsible in cleaning up after pets, and continuing to put things like sofas in the dumpsters!

    Please renew the contract with EPM so our property will continue to improve.

    Betty W.   ·   7 years ago

    Response from Exclusive Property Management

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  • Recommended
    Timely responsive and informative. Gabriela Albert is a pleasure.

    Dawn H.   ·   7 years ago

    Response from Exclusive Property Management

    Thank you Dawn H. for taking the time to rate your experience. Your feedback is very important to us.

  • Recommended
    “Demanding Job, But Results are Exceptional & Appreciated!” Terrific Property Management just doesn't happen on a whim. It takes preparation and the hiring of qualified and educated personnel. Another most important quality, is that the candidate is a "people person," which is paramount for working in a Condominium Association. Do you think working with a Board of Directors and residents are easy tasks? They aren't, as we all know, and can be a grind. Most folks cannot handle an administrative position in the Property Management of a Condominium. The stress is too much. The average tenure, of those in the Administration of a Condominium Community, is about 5 years.
    Most people, in the workforce, go to work each day and have one particular job that they are maybe good at, but at least 65% of folks go to their jobs and don't even enjoy what they do. A Condo Administrator, for a Property Management firm, has a huge and difficult responsibility, arriving at work each day. They almost need a law degree to perform their duties, which include deciphering contracts, understanding Chapter 718, Florida Statutes for Condominiums, enforcing Rules and Regulations, Security, working with Insurance Carriers, Vendors, Contractors, Boards of Directors, and individual owners. Those are just a few of the tasks that a Property Administrator has to deal with each and every day, including the regular record keeping, responding to emails, preparing work orders, answering phone calls, and dealing with walk in residents. etc. Probably 90% of residents have no clue about the duties and the abilities of an Administrator to maintain an Association in first class condition. They must be licensed and renew every two years, after taking courses, to provide the best possible service for the Association.
    Luckily, for Cypress Bend Condo II, we have an exceptional person that handles all of those vital issues, with grace and transparency. Her name is Jessica Turnquest and she is an efficient, diligent employee , and is always striving to represent herself and EPM in 5 star fashion. Having known Jessica, for over two years, she has always responded to my emails and answered my questions. She interacts very well with residents and is always courteous, with a smile on her face. She and our Manager, Marie Josephs, work very well together and keep all residents informed about the issues that arise. Her clerical skills are invaluable, including record keeping, database, computer expertise, and so much more. She handles her responsibilities with ease, as she has extensive real estate experience. She has my highest recommendation and EPM, I am sure, is very proud of her.
    She has the drive to be a success in any field or endeavor she chooses. She has my utmost respect and the residents are very happy with her performance at CBII. Thank you Jessica, for helping to make CBII a great place to call home.

    Marc W.   ·   7 years ago

    Response from Exclusive Property Management

    Thank you Mark W. for taking the time to rate your experience. Your feedback is very important to us.

  • Recommended
    Excellent management of our property When I have a question or concern, Jessica and Marie always respond quickly and try to help and clarify. I appreciate that so much. Our association property was a mess before EPM took over. Now it is well kept.

    Betty W.   ·   7 years ago

    Response from Exclusive Property Management

    Thank you Betty W. for taking the time to rate your experience. Your feedback is very important to us.

  • Recommended
    The girls in the office are AMAZING! We moved here in March of 2018. Any questions we needed answers to, or anything we needed to get done, has been taken care of right away. They are great with communication. They answer the phone or email you back the same day! They are knowledgeable, also very personable and kind. I'm so happy that we live in a condo that has such caring people like Marie and Jessica in the office. We truly are grateful!

    Leana A.   ·   7 years ago

    Response from Exclusive Property Management

    Thank you Leana A. for taking the time to rate your experience. Your feedback is very important to us.

  • Recommended
    The girls in the office are amazing! We moved here in March of 2018. Any questions we needed answers to, or anything we needed to get done, has been taken care of right away. They are great with communication. They answer the phone or email you back the same day! They are knowledgeable, also very personable and kind. I'm so happy that we live in a condo that has such caring people like Marie and Jessica in the office. We truly are grateful!

    Leana A.   ·   7 years ago

    Response from Exclusive Property Management

    Thank you Leana A. for taking the time to rate your experience. Your feedback is very important to us.

  • Recommended
    The girls in the office are AMAZING! The girls in the office are amazing! We moved here in March of 2018. Any questions we needed answers to, or anything we needed to get done, has been taken care of right away. They are great with communication. They answer the phone or email you back the same day! They are knowledgeable, also very personable and kind. I'm so happy that we live in a condo that has such caring people like Marie and Jessica in the office. We truly are grateful!

    Leana A.   ·   7 years ago

    Response from Exclusive Property Management

    Thank you Leana A. for taking the time to rate your experience. Your feedback is very important to us.

  • Recommended
    Leasing Application Called for a leasing application for Lakes of Inverrary. Veronique was professional and I had an application in a few minutes.

    Janice A.   ·   7 years ago

    Response from Exclusive Property Management

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  • Recommended
    EXCELLENT Very pleased with the prompt service received. Thank you very much.

    Yolanda C.   ·   7 years ago

    Response from Exclusive Property Management

    Thank you Yolanda C. for taking the time to rate your experience. Your feedback is very important to us.

  • Recommended
    "Demanding Job, But Results Are Exceptional And Appreciated" Terrific Property Management just doesn't happen on a whim. It takes preparation and the hiring of qualified and educated personnel. Another most important quality, is that the candidate is a "people person," which is paramount for working in a Condominium Association. Do you think working with a Board of Directors and residents are easy tasks? They aren't, as we all know, and can be a grind. Most folks cannot handle an administrative position in the Property Management of a Condominium. The stress is too much. The average tenure of those in the Administration of a Condominium Community is about 5 years.
    Most people, in the workforce, go to work each day and have one particular job that they are maybe good at, but at least 65% of folks go to their jobs and don't even enjoy what they do.
    A Condo Administrator, for a Property Management firm, has a huge and difficult responsibility, arriving at work each day. They almost need a law degree to perform their duties, which include deciphering contracts, understanding Chapter 718, Florida Statutes for Condominiums, enforcing Rules and Regulations, Security, working with Insurance Carriers, Vendors, Contractors, Boards of Directors, and individual owners. Those are just a few of the tasks that a Property Administrator has to deal with each and every day, including the regular record keeping, responding to emails, preparing work orders, answering phone calls, and dealing with walk in residents. etc. Probably 90% of residents have no clue about the duties and the abilities of an Administrator to maintain an Association in first class condition. They must be licensed and renew every two years, after taking courses, to provide the best possible service for the Association.
    Luckily, for Cypress Bend Condo II, we have an exceptional person that handles all of those vital issues, with grace and transparency. Her name is Jessica Turnquest and she is an efficient and diligent worker and is always striving to represent herself and EPM in 5 star fashion. Having known Jessica, for over two years, she has always responded to my emails and answered my questions. She interacts very well with residents and is always courteous, with a smile on her face. She and our Manager, Marie Josephs, work very well together and keep all residents informed about the issues that arise. Her clerical skills are invaluable, including record keeping, database, computer expertise, and so much more. She handles her responsibilities with ease, as she has extensive real estate experience. She has my highest recommendation and EPM, I am sure, is very proud of her.
    She has the drive to be a success in any field or endeavor she chooses. She has my utmost respect and the residents are very happy with her performance at CBII. Thank you Jessica, for helping to make CBII a great place to live.

    Marc W.   ·   7 years ago

    Response from Exclusive Property Management

    Thank you Marc W. for taking the time to rate your experience and provide us with this feedback.

  • Recommended
    "Demanding Job, But Results Are Exceptional And Appreciated" Terrific Property Management just doesn't happen on a whim. It takes preparation and the hiring of qualified and educated personnel. Another most important quality, is that the candidate is a "people person," which is paramount for working in a Condominium Association. Do you think working with a Board of Directors and residents are easy tasks? They aren't, as we all know, and can be a grind. Most folks cannot handle an administrative position in the Property Management of a Condominium. The stress is too much. The average tenure of those in the Administration of a Condominium Community is about 5 years.
    Most people, in the workforce, go to work each day and have one particular job that they are maybe good at, but at least 65% of folks go to their jobs and don't even enjoy what they do.
    A Condo Administrator, for a Property Management firm, has a huge and difficult responsibility, arriving at work each day. They almost need a law degree to perform their duties, which include deciphering contracts, understanding Chapter 718, Florida Statutes for Condominiums, enforcing Rules and Regulations, Security, working with Insurance Carriers, Vendors, Contractors, Boards of Directors, and individual owners. Those are just a few of the tasks that a Property Administrator has to deal with each and every day, including the regular record keeping, responding to emails, preparing work orders, answering phone calls, and dealing with walk in residents, etc. Probably 90% of residents have no clue about the duties and the abilities of an Administrator to maintain an Association in first class condition. They must be licensed and renew every two years, after taking courses, to provide the best possible service for the Association.
    Luckily, for Cypress Bend Condo II, we have an exceptional person that handles all of those vital issues, with grace and transparency. Her name is Jessica Turnquest and she is an efficient and diligent employee and is always striving to represent herself and EPM in 5 star fashion. Having known Jessica, for over two years, she has always responded to my emails and answered my questions. She interacts very well with residents and is always courteous, with a smile on her face. She and our Manager, Marie Josephs, work very well together and keep all residents informed about the issues that arise. Her clerical skills are invaluable, including record keeping, database, computer expertise, and so much more. She handles her responsibilities with ease, as she has extensive real estate experience. She has my highest recommendation and EPM, I am sure, is very proud of her.
    She has the drive to be a success in any field or endeavor she chooses. She has my utmost respect and the residents are very happy with her performance at CBII. Thank you Jessica, for helping to make CB II a great place to call home

    Marc W.   ·   7 years ago

    Response from Exclusive Property Management

    Thank you Marc W. for taking the time to rate your experience with us and provide us with this great review. Your feedback is very important to us.

  • Recommended
    "Demanding Job, But Results Are Exceptional And Appreciated" Terrific Property Management just doesn't happen on a whim. It takes preparation and the hiring of qualified and educated personnel. Another most important quality, is that the candidate is a "people person," which is paramount for working in a Condominium Association. Do you think working with a Board of Directors and residents are easy tasks? They aren't, as we all know, and can be a grind. Most folks cannot handle an administrative position in the Property Management of a Condominium. The stress is too much. The average tenure of those in the Administration of a Condominium Community is about 5 years.
    Most people, in the workforce, go to work each day and have one particular job that they are maybe good at, but at least 65% of folks go to their jobs and don't even enjoy what they do.
    A Condo Administrator, for a Property Management firm, has a huge and difficult responsibility, arriving at work each day. They almost need a law degree to perform their duties, which include deciphering contracts, understanding Chapter 718, Florida Statutes for Condominiums, enforcing Rules and Regulations, Security, working with Insurance Carriers, Vendors, Contractors, Boards of Directors, and individual owners. Those are just a few of the tasks that a Property Administrator has to deal with each and every day, including the regular record keeping, responding to emails, preparing work orders, answering phone calls, and dealing with walk in residents. etc. Probably 90% of residents have no clue about the duties and the abilities of an Administrator to maintain an Association in first class condition. They must be licensed and renew every two years, after taking courses, to provide the best possible service for the Association.
    Luckily, for Cypress Bend Condo II, we have an exceptional person that handles all of those vital issues, with grace and transparency. Her name is Jessica Turnquest and she is an efficient and diligent employee and is always striving to represent herself and EPM in 5 star fashion. Having known Jessica, for over two years, she has always responded to my emails and answered my questions. She interacts very well with residents and is always courteous, with a smile on her face. She and our Manager, Marie Josephs, work very well together and keep all residents informed about the issues that arise. Her clerical skills are invaluable, including record keeping, database, computer expertise, and so much more. She handles her responsibilities with ease, as she has extensive real estate experience. She has my highest recommendation and EPM, I am sure, is very proud of her.
    She has the drive to be a success in any field or endeavor she chooses. She has my utmost respect and the residents are very happy with her performance at CBII. Thank you Jessica, for helping to make CBII a great place to live.

    Marc W.   ·   7 years ago

    Response from Exclusive Property Management

    Thank you Marc W. for taking the time to rate your experience with us and provide us with this great review. Your feedback is very important to us.

  • Recommended
    “Demanding Job, But Results Are Exceptional & Appreciated!” 11/14/18
    Terrific Property Management just doesn't happen on a whim. It takes preparation and the hiring of qualified and educated personnel. Another most important quality, is that the candidate is a "people person," which is paramount for working in a Condominium Association. Do you think working with a Board of Directors and residents are easy tasks? They aren't, as we all know, and can be a grind. Most folks cannot handle an administrative position in the Property Management of a Condominium. The stress is too much. The average tenure of those in the Administration of a Condominium Community is about 5 years. Most people, in the workforce, go to work each day and have one particular job that they are maybe good at, but at least 65% of folks go to their jobs and don't even enjoy what they do. A Condo Administrator, for a Property Management firm, has a huge and difficult responsibility, arriving at work each day. They almost need a law degree to perform their duties, which include deciphering contracts, understanding Chapter 718, Florida Statutes for Condominiums, enforcing Rules and Regulations, Security, working with Insurance Carriers, Vendors, Contractors, Boards of Directors, and individual owners. Those are just a few of the tasks that a Property Administrator has to deal with each and every day, including the regular record keeping, responding to emails, preparing work orders, answering phone calls, and dealing with walk in residents. etc. Probably 90% of residents have no clue about the duties and the abilities of an Administrator to maintain an Association in first class condition. They must be licensed and renew every two years, after taking courses, to provide the best possible service for the Association. Luckily, for Cypress Bend Condo II, we have an exceptional person that handles all of those vital issues, with grace and transparency. Her name is Jessica Turnquest and she is an efficient and diligent employee and is always striving to represent herself and EPM in 5 star fashion. Having known Jessica, for over two years, she has always responded to my emails and answered my questions. She interacts very well with residents and is always courteous, with a smile on her face. She and our Manager, Marie Josephs, work very well together and keep all residents informed about the issues that arise. Her clerical skills are invaluable, including record keeping, database, computer expertise, and so much more. She handles her responsibilities with ease, as she has extensive real estate experience. She has my highest recommendation and EPM, I am sure, is very proud of her. She has the drive to be a success in any field or endeavor she chooses. She has my utmost respect and the residents are very happy with her performance at CBII. Thank you Jessica, for helping to make CBII a great place to call home.

    Marc W.   ·   7 years ago

    Response from Exclusive Property Management

    Thank you Marc W. for taking the time to rate your experience with us and provide us with this great review. Your feedback is very important to us.

  • Recommended
    Estoppel & condo approval Chelsea Vinson, is a wonderful person, who truly went the extra mile to assist my buyer. Her attention to detail and urgency is exemplified by her friendly demeanor.
    She made a positive difference for my buyer.
    Excellent work !!
    Thank you,
    Kevin Beckenstein
    Realtor
    Coldwell Banker

    Kevin B.   ·   7 years ago

    Response from Exclusive Property Management

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  • Recommended
    Good Job Prompt response. Friendly, and Knowledgable

    Nick A.   ·   7 years ago

    Response from Exclusive Property Management

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  • Recommended
    Well done job (as always) by Heather. Very responsive on important matters.

    Thelma R.   ·   7 years ago

    Response from Exclusive Property Management

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  • Recommended
    Gabriela is amazing. Very professional and always very responsive.

    Diana P.   ·   7 years ago

    Response from Exclusive Property Management

    Thank you Diana P. for taking the time to rate your experience. Your feedback is very important to us.

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