Reviews

  • Recommended
    Exellent Service I called and spoke to Victoria Govea and the costumer service was extraordinary.

    Alejandro C.   ·   6 years ago

    Response from Exclusive Property Management

    Thank you Alejandro Camacho for letting us know about your experience. Your feedback is very important to us.

  • Recommended
    I'm a condo president and I have never seen a property management company more organized, efficient and knowledgeable. They are on top of everything. We are transitioning from another management company. The efficiency and organization is like none I have ever seen.
    The board is very much looking forward to working with EPM!

    Holly A.   ·   6 years ago

    Response from Exclusive Property Management

    Thank you Holly Adams for taking the time to tell us about your experience with us. We are look forward to working with you, the rest of the Board and your association.

  • Recommended
    Sent email and follow up email to ensure it was received.

    Kimberly B.   ·   6 years ago

    Response from Exclusive Property Management

    Thank you Kimberly B. for taking the time to rate your experience with us. Your feedback is very important to us.

  • Recommended
    Fast response to request Company provided a fast response for my service approval request

    Yasmin M.   ·   6 years ago

    Response from Exclusive Property Management

    Thank you Yasmin Mendoza for letting us know how your experience was. Your feedback is very important to us.

  • Recommended
    Excellent responsive service

    Adam C.   ·   6 years ago

    Response from Exclusive Property Management

    Thank you Adam C. for taking the time to rate your experience with us. Your feedback is very important to us.

  • Recommended
    Excellent attention and service! We have enjoyed working through Exclusive Property Management for our seasonal condo rentals for 9 years.

    Esko & Kathy V.   ·   6 years ago

    Response from Exclusive Property Management

    Thank you Esko & Kathy Vainio for taking the time to rate your experience with us. Your feedback is very important to us.

  • Recommended
    Quick Response I emailed Heather this morning regarding a tree that is down due to recent thunderstorms. She responded immediately and put in a work order within 30 minutes.
    I really appreciate her quick response to my email and quick action to resolve the issue.

    Marisa S.   ·   6 years ago

    Response from Exclusive Property Management

    Thank you Marisa S. for taking the time to rate your experience with us. Your feedback is very important to us.

  • Recommended
    Excellent work for Addison Pointe Chelsea Vinson of EPM was efficient, attentive, and communicated throughout the entire approval process for a client of mine. I am very impressed by the effectiveness of EPM's management of Addison Pointe, keeping everything moving in a timely order in a way few local management companies do.

    Daniel K.   ·   6 years ago

    Response from Exclusive Property Management

    Thank you Daniel Kriger for taking the time to rate your experience with us and providing us with this fantastic feedback.

  • Recommended
    Very Responsive Staff responded to my email quickly. And provided me with requested information.

    Stephanie M.   ·   6 years ago

    Response from Exclusive Property Management

    Thank you Stephanie M. for taking the time to rate your experience with us. We are pleased to hear that we were able to assist you with your request. Your feedback is very important to us.

  • Recommended
    High Quality, Exceed my Expectation My experience with Ms. Marie Joseph was outstanding. She is a true asset to The Exclusive Property Management team. Her attention to detail was vital to answering not only my question but any that I had not even pondered.

    Sam R.   ·   6 years ago

    Response from Exclusive Property Management

    Thank you Sam Rivera for rating your experience with us and letting us know how we are doing. Your feedback is very important to us.

  • Recommended
    Prompt and courteous response

    Jose M.   ·   6 years ago

    Response from Exclusive Property Management

    Thank you Jose M. for taking the time to rate your experience with us. Your feedback is very important to us.

  • Recommended
    Great service and guidance! We are very pleased with our experience, the guidance and the assistance that we received from Tania Gonzalez at Casa La Quinta during the process of buying a condo in this community. Tania went out of her way to make sure we understood the process and the rules at Casa La Quinta. She also provided us with a useful pdf that contains the information on the insurance company mitigation for the building where our condo is located, for the purpose of our buying insurance for our unit. We felt very welcomed and appreciated. Thank you!

    Jose V.   ·   6 years ago

    Response from Exclusive Property Management

    Thank you Jose Valera for taking the time to let us know about your experience. We are so pleased to hear that we made you feel right at home. Congrats on your new home!

  • Recommended
    Good to work with Once everything was submitted I was sent updates on where my paper work was within the process. Got approval in a timely manner

    Danny B.   ·   6 years ago

    Response from Exclusive Property Management

    Thank you Danny Benson for taking time out of your day to let us know how we did. Your feedback is very important to us.

  • Recommended
    Great experience

    Shanna W.   ·   6 years ago

    Response from Exclusive Property Management

    Thank you Shanna Williams for taking the time to rate your experience. Your feedback is very important to us.

  • Recommended
    Great Service The staff at Cypress Bend 2 is exceptional. Marie and Jessica were so nice they answered all my questions, which I have a lot of. I love being able to walk in and talk to the ladies they are so patient.

    Danielle C.   ·   7 years ago

    Response from Exclusive Property Management

    Thank you Danielle Coleman for letting us know how we are doing. We are pleased to hear how satisfied you are with your Property Manager and her assistant. Your feedback is very important to us.

  • Recommended
    Excellent job, fast response Request was done timely with all the information needed. Excellent service and friendly customer service.

    Ramon B.   ·   7 years ago

    Response from Exclusive Property Management

    Thank you Ramon Batista for letting us know how we did. Your feedback is very important to us.

  • Recommended
    Quick response and very helpful. Thank you. Very prompt and. Ourteous in trying to help resolve our problem.

    Paul D.   ·   7 years ago

    Response from Exclusive Property Management

    Thank you Paul D., for rating your experience with us. Your feedback is very important to us.

  • Recommended
    Great respect in there duties! Hi I am a resident at CB2. Its always a pleasure to see Marie and Jessica in the office. I know if I have any questions or problems with my unit they will help me solve it right away. I love their energy and respect they have for us residents cause we can be a bit much at times but they never skip a beat helping what’s needs to be done. Marie and Jessica to sum it up are absolutely great!!!

    Trevor B.   ·   7 years ago

    Response from Exclusive Property Management

    Thank you Trevor Bryan for letting us know how we are doing. It is a pleasure working with your association. Your feedback is very important to us.

  • Recommended
    Excellent service!!! Your representative on the phone has excellent people skills. She was very tentative and conceded about my needs and explained what I needed to do. Great job!!!

    Matthew P.   ·   7 years ago

    Response from Exclusive Property Management

    Thank you Matthew Porche for letting us know how your experience went. We appreciate your feedback and we are glad we were able to assist you with all your questions.

  • Recommended
    Knowledgeable,friendly and kind I used to be on a Condo Board so I know what it means to have good management. Marie is always available and knows her stuff !! The personal level of service is GREAT ! The staff here makes you feel like you're apart of a family. Special thanks to Jessica for always making sure my complaints get handled. They treat everything as if its their own! I love it

    Jasmyn B.   ·   7 years ago

    Response from Exclusive Property Management

    Thank you Jasmyn B. for letting u know how we are doing. We are pleased to hear that you think of us like we are family. We enjoy working with you and your association. Your feedback is very important to us.

  • Recommended
    Excellent customer service! The property manager Marie is a great asset to your company she went above and beyond to assist me. Jessica it was a pleasure speaking with her on the phone very nice girl.

    Lois T.   ·   7 years ago

    Response from Exclusive Property Management

    Thank you Lois T. for taking the time to rate your experience with us. Your feedback is very important to us.

  • Recommended
    High quality I’m beyond amazed with the professionalism I received. I’m extremely satisfied, and I will be referring my family and friends sooner than later.

    Michael O.   ·   7 years ago

    Response from Exclusive Property Management

    Thank you Michael O. for taking the time to rate your experience with us. Your feedback is very important to us.

  • Recommended
    V was super nice and very helpful I feel that the new association we are moving into is going to be great!

    stephanie M.   ·   7 years ago

    Response from Exclusive Property Management

    Thank you Stephanie Moreno for letting us know how we did. Your feedback is very important to us.

  • Recommended
    Very helpful Heather was very polite and helpful!

    Roger O.   ·   7 years ago

    Response from Exclusive Property Management

    Thank you Roger O. for letting us know how we did. Your feedback is very important to us.

  • Recommended
    Very professional, responsive, helpfull manager and business Our Community is very satisfied with EPM. They are always there when we need them.

    John F.   ·   7 years ago

    Response from Exclusive Property Management

    Thanks John Forbes for taking the time to rate our company. We enjoy working with you and your association as well.

  • Very, Very Mixed In some interactions, I find the personnel at EPM to be great people and very helpful, but in other I am encountering jerks. Whenever I speak or exchange messages with Chelsea, good things happen.
    But recently I received a letter, purportedly on behalf of the Homeowner's Association (which EPM services), complaining about the number of palm trees in my front yard. I had just removed a dead tree, and they wanted me to plant another. Yet when I got here and counted trees, I found that I did, indeed, have the three (3) trees they demanded. And when I asked for a set of the rules, the un-named person at the other end of an email exchange (going under the pseudonym 'VIOLATIONS') told me the only way of getting a set of rules was to appear, in person, at EPM's office in Ft. Lauderdale, with a money order to pay for them. That I would have to pay for a set of rules I am to observe is problematic: why not put them up on the web for all to see? And demanding a money order and an 80 odd mile round trip to get them is worse.

    James K.   ·   7 years ago

    Response from Exclusive Property Management

    Thank you James Kirtley fro letting us know how your experience was with EPM. Each owner should receive a copy of the full docs , which includes the Rules and Regulations at the time of their closing . Obtaining another copy does include a cost. If you should have any questions, please don't hesitate to contact the office. Our clients are very important to us and we want to answer any questions/concerns you may have.

  • Recommended
    Excellent Customer Service . Agent Heather gives outstanding service and is very knowledgeable to your needs . I have had the opportunity on two occasions to visit this office and is very pleased with the service from Heather . Today I had the pleased to meet with one of the accounts rep who handled my issue very proffesionslly standing to the company policy’s and fixing my problem at the same time . Great company to do business with .

    AnnMarie F.   ·   7 years ago

    Response from Exclusive Property Management

    Thank you AnnMarie Francis for letting us know how we did. We are pleased to hear that we were able to resolve the issues you had on your account. Your feedback is very important to us.

  • Recommended
    Great Management Comapny As a board member and homeowner you always worry about signing with a management company becasue you are never sure if they will get the job done. I am very pleased with the transition from self management to a mangement comapny. Our property manager is Wendy, and she is great, responds quickly and keeps on constant communication with the board. It is my belief that we selected the right comapny. for our home. It was a hard transition from being self managed to having professionals manage.

    Thank you guys for making it a smooth transition and for your excellent work.

    Star B.   ·   7 years ago

    Response from Exclusive Property Management

    Thank you Star Barrantes for letting know how we are doing! EPM enjoys working with you, the rest of the Board and your association.

  • Veronique Skinner After one week of total frustration, trying to get the light fixture outside my condo fixed, I finally reached Veronique Skinner, who actually listened to me and then wrote up a work order to have the problem fixed. If I ever have another problem I will definitely ask for her, as she seems to be the only person I've dealt with at Exclusive that cares and has a brain. My review of Veronique is a 5 star, and I've never really been impressed with Exclusive Property Management's organization, so your rating would be below satisfactory. After talking to two other people, who supposedly left a message about my problem for the property manager and having written a message on this web site, with no response, it was a real pleasure to get a hold of Veronique.

    Jean A.   ·   7 years ago

    Response from Exclusive Property Management

    Thank you Jean Anderson Favus for taking the time to rate your experience. We do apologize if you had any issues prior to this call, but in the future if you feel you are not getting the service you feel you should be getting, please don't hesitate to ask for the Customer Service Manager. Our clients are very important to us.

  • Recommended
    Quick and efficient! I had requested forms to change my ACH account. Heather Silpat sent them to me quickly and made the appropriate changes immediately.

    Leslie H.   ·   7 years ago

    Response from Exclusive Property Management

    Thank you Leslie Halpern for letting us know who we did. Your feedback is very important to us.

  • Recommended
    Great Job. IT has been a pleasure to work with Gabriela Albert.

    Missy M.   ·   7 years ago

    Response from Exclusive Property Management

    Missy Montecelo, thank you for taking the time to let us know how we did. Your feedback is very important to us.

  • Recommended
    Great Job. IT has been a pleasure to work with Gabriela Albert.

    Missy M.   ·   7 years ago

    Response from Exclusive Property Management

    Thank you Missy Montecelo for taking the time to let us know how we did. Your feedback is very important to us.

  • Recommended
    My experience dealing with Tamica Lloyd as Property Manager for Riviera Isles Master Assoc. is always spot on and she responds to my requests in a timely manner..Accolades and kudos also must go to Brie Baron as she was always a pleasure to deal with and always came through to answer any questions regarding payments.I am a bit disappointed that she will not be my contact anymore for Riviera,but I am sure Kristen will help when ever needed.

    Albert T.   ·   7 years ago

    Response from Exclusive Property Management

    Thank you Albert Tanenbaum for taking the time to rate our services. Our clients, their vendors and your feedback are very important to us.

  • Recommended
    Excelent Service, Team, enviroment! i just met these wonderfull team today !! great service, fast response, excellent service!! i wish you all the best.

    Thank you!
    Adriana Pifano

    adriana P.   ·   7 years ago

    Response from Exclusive Property Management

    Thank you Adriana Pifano for taking time out of your day to inform us of our services. Your feedback is very important to us.

  • Recommended
    HOA forms requested Quick turnaround on requested forms and prompt response. Keep it up.

    Sharath M.   ·   7 years ago

    Response from Exclusive Property Management

    Thank you Sharath M. for taking the time to rate your experience with us. Your feedback is very important to us.

  • Recommended
    Very responsive and helpful Very quick responses

    Hayden B.   ·   7 years ago

    Response from Exclusive Property Management

    Thank you Hayden B. for taking the time to inform us of our service. Your feedback is very important to us.

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