-
Recommendedhigh quality, fast, great professional, tech was very good, came out right away. easy to work with.
joseph b. · 3 years ago
-
Recommended
Joseph B. ·
Google · 3 years ago
-
Recommendedmy power window driver side did not come back up. called USA auto glass, spoke to Paige very helpful, explained the problem over the phone, she set me up with Ken the tech. for monday morn. He called in the morn. let me know he was picking up the part needed and was on his way. called again when he arrived. Very efficient, showed me and explained the job to me. Finished in a timely manner, checked that everything was in working order. Very satisfied
Ray B. · 3 years ago
-
RecommendedDown to earth super nice people, Knowledgeable, Experienced, Professional & Friendly I could tell by my phone conversation with James that this company was the ONE to resolve my problem. James was friendly, knowledgeable and organized. I didn't have to wait on the phone to be transferred to another department, Within 5-7 minutes, he confirmed the replacement glass for my vehicle and scheduled someone to come to my location for the repair. WOW, no phone recording, no waiting on the phone, no transfer to a technician about the repair, James did it all with a great friendly attitude. I did not have to leave my home; within about 3 hours a Service Technician pulled up in front of my house in an Impressive Service Van ready to start the work. The Service Technician's Name was Larry, he got out of his vehicle in a nice Company Uniform, introduced himself and answered all my questions about the work to be performed and you could tell he New his stuff and was ready to help me get my car back on the road. Larry was super organized, from vacuuming the broken glass, tools to remove the door panel, again removing the broken glass inside the door, installing the new glass, testing the the glass to assure it was positioned properly that it went up and down smoothly. Larry was very gentle, not in rush and did not mind me watching the repair and answering any questions I had. From start to finish it was a good half hour to complete the work and what a FANTASTIC JOB ! Larry and James were super great people to do business with and guess what, I told Larry, I wanted to tell his boss what a good job he did. Larry made a phone call and handed me his phone, I asked who I was speaking with and come to find out it was the owner of the Company. What are the chances of an employee able to contact the owner of the business and have a customer talk directly to the owner ? Well I did and he was just as nice as the employees that worked for him. What a Great Experience, after 41 years living in South Florida finally, I found a Business that I didn't have to wait on the phone, be transferred from department to department, arrived on time, professional company image, completed the work with expert results and BEST of All they beat their competition price by half the cost if not more. Its a Win Win decision to have U.S.A. Auto Glass install your next Auto Glass. Thanks so MUCH !!
Richard D. · 3 years ago
-
RecommendedAmazing -at every step of the way My rear window was smashed by a coconut while on vacation. I needed special glass and very quick at home repair. Jennifer walked me expertly through the process and talked to my insurance company with me. The other company I first talked estimated I would have to wait a whole week. Jennifer got it done in 2 days! She ordered the special glass required for my leased car and called with updates to keep me informed of the status of the glass. I can't think of one thing she could have done better...she is the definition of excellence, and she saved my vacation. I needed my car to pick up people at the airport...I would have had to have rented a car or hired a driver. Jose also deserves a shout-out as he was also great- very helpful and a represented the company with excellence. Finally, Rodrigo and Larry were the two men who came to repair the window. They called me when I expected them to and did a beautiful job on a very messy smashed window. They were true professionals and could not have been more impressive. The landscaper for this property, Ernie, recommended I call USA Auto Glass and I am very grateful that he did!
Gina D. · 3 years ago
-
Recommendedmy experience with this company was awesome the tech was on time. Not mess left very polite . it was awesome I drove to work with a smile. I am a law enforcement officer whom work hard for every cent and really appreciate good old Good service. safe safe
Kirkpatrick P. ·
Google
1 · 3 years ago
-
RecommendedAwesome Showed up. That’s a big D in Key West. Fast service. From the phone call to the install. Jennifer was very professional and knowledgeable. Eric did a outstanding job quick and efficient. It’s not the first time we had to call for a window RnR. A go to company and should be yours. Thx again kids. Fat Bastard Anglers Key West FISH ON!
Capt Mike R. · 3 years ago
-
RecommendedExcellent customer service and professional installation team! They're patient and explained the process while also helping me with my insurance claim to get an OEM windshield. I highly recommend their services and would go back as needed. Willing to meet you anywhere for the installation, home or work.
Alfonso A. ·
Google
2 · 3 years ago
-
RecommendedA job well done. So very pleased! Paige was so attentive to my needs and my time constraints. She was "on it" and stayed on it following up on the work order even after the install. The installer also needs a shout out. Eric was meticulous. What a lucky boss to have two workers that real care about their roles and responsibilities.
kerry s. · 3 years ago
-
Recommended
Kerry S. ·
Google · 3 years ago
Response from USA Auto Glass
Thank you Kerry for taking the time to leave a review.
-
RecommendedDone quick, reasonable price. No hassle USA Auto Glass came all the way to Key West to do my work truck windshield. It was easy to schedule, I knew exactly what the cost would be, and was given a very close time frame of work. They did a great job all around.
Joseph M. · 3 years ago
-
Recommended
Martin J. · 3 years ago
-
RecommendedThey replaced the windshield in our Jeep at our home in Marathon, FL. The communications were clear about when he would arrive. Eric called when he was near and replaced the windshield quickly. Service was great. I would highly recommend.
Sandy L. ·
Google
1 · 3 years ago
Response from USA Auto Glass
Sandy, thanks for taking the time to leave a review. Also for choosing USA Auto glass to service your vehicle.
-
Recommended
Paula Carreño M. ·
Google · 3 years ago
Response from USA Auto Glass
THANK YOU FOR YOUR REVIEW!!!
-
RecommendedStraight forward business. Once scheduled, it only took about an hour to repair my windshield
Max M. ·
Google · 3 years ago
Response from USA Auto Glass
Thanks Max! We like to lay all the cards out on the table. We appreciate you taking the time to leave us a review!
-
RecommendedI used this company through my insurance because my windshield was damaged. They reached out to me immediately after my insurance approved the claim and had me scheduled for the next day. The technician that arrived was courteous and patient. The dispatcher (Paige) is amazing. Very accommodating and professional, and overall positive attitude. Very refreshing in comparison to dealing with local service vendors. Highly recommend them.
Eolinda P. ·
Google
1 · 3 years ago
Response from USA Auto Glass
Eolinda, thank you for taking the time to leave us such a nice review! Paige is our girl and we love her here! Hopefully you will not need us again, but if you do we are here for you!
-
RecommendedExcellent service! After more than a week of trying to get my car window fix Jennifer was the only one that was transparent and professional in the service I received. She was honest about the service they were able to provide in a timely manner and the options that was available to me for my vehicle. I am so greatful to have found USA auto glass. On the day of service the technician provided excellent service as well; thorough and professional service. Thank you guys so much!
Sharlene H. · 3 years ago
-
RecommendedFrom James the CSR to Luis who replaced my windshield to Geli who recalibrated my cameras on my car the staff was professional, on time and extremely kind. What a great experience, I can't thank you all enough!!! Debbie D.
Debbie D. ·
Google · 3 years ago
Response from USA Auto Glass
Thank you Deddie for your review! James is awesome!!!! Luis and Geli as well. We are very blessed to have the crew that we have. We hope that you will not need us again but if you do we are here for you!!!!
-
RecommendedLuis their tech came on time, and was extremely pleasant. He was professional, and did an amazing job on my windshield replacement. Highly recommend them. Also their price was much lower than Selflife.
Gabriel S. ·
Google
1 · 3 years ago
Response from USA Auto Glass
Luis is a keeper for sure! When it comes to pricing we try to just make an honest living and be fair to our customers. We know times are tough right now. Thank you so much for taking the time to leave a review!
-
Recommended
Lemuel D. ·
Google · 3 years ago
Response from USA Auto Glass
THANK YOU FOR YOUR REVIEW!!!
-
RecommendedAbove and beyond I called USA Auto Glass because they are a small local company that had a lot of good reviews. I spoke to Jennifer. She was professional, attentive and polite. She took all my information about the vehicle and gave me a very competitive quote with next day installation. The tech, Alex, came on time and began replacing the window of my 350Z. This vehicle requires the removal of 2 plastic door strips that were previously broken and on order. He showed me what to do when I received them. When the parts arrived a few days later, I didn't feel confident on properly installing them. I called Jennifer back up and she arrange for Alex to come back and assist me. These employees went above and beyond what they had to do to assist me. I highly recommend this company.
Manny P. · 3 years ago
-
RecommendedI called USA Auto Glass because it's a small local company that was near by and they had a lot of good reviews. I spoke with Jennifer. She was polite and knowledgeable. She took my vehicle information and was able to give me a quote with a next day installation. The quote was favorably competitive. The technician, Alex, arrived on time the next morning. He replaced the windshield on my 350Z in less than an hour. My car had 2 plastic door strips that need to be removed for the window replacement. They were previously broken and on order but hadn't arrived yet. Alex showed me how to install them once they arrived. When the parts arrived a few days later, I didn't feel confident I could properly install them. Alex made it seem so easy. I called Jennifer back up over a week after they completed the job and asked her if she can ask Alex to give me a refresher. She went a step further and had Alex come over and assist me. Good thing I didn't do this myself. Alex paid attention to the details so that everything went back together properly. They went above and beyond. I would recommend them to my friends and family.
Manny P. ·
Google
1 · 3 years ago
Response from USA Auto Glass
Hey Manny! Wow! Thanks for taking the time to leave such a lovely review! Jennifer is a Gem and we are very lucky to have her here at USA Auto glass. Alex is another one of our Allstars that we are lucky to have. Our crew members truly make this business everything it is! We try to give the best prices especially with everything going on in these trying times. We honestly care about our customers. I hope you will not need us again, but if you do you know who to call. Thanks again.
-
RecommendedHigh quality and great value you seriously are the best, your level of customer service is greatly appreciated and recognized. Your tech Alex is very professional and with knowledge about the job, for sure I have already recommended them, If I need any service from you I will not hesitate to call you. Congratulations to all
Maikel F. · 3 years ago
-
Recommended
Maikel Frailes R. ·
Google · 3 years ago
Response from USA Auto Glass
THANK YOU FOR YOUR REVIEW!!!
-
RecommendedI called USA auto and Jennifer got me set up with an appointment right way! Larry W. came the next day, at the set time, completed the job quickly and gave me instructions for the following days. Super professional, helpful and quick! Thank you! So easy and convenient.
Elisabet G. ·
Google
1 · 3 years ago
Response from USA Auto Glass
Elisabet, it was our pleasure! Thank you very much for leaving us a review! Jennifer is quick and efficient! Larry is also quick but thorough! We sure do have some allstars here, thanks for noticing!
-
RecommendedGreat experience, fast, efficient, and very nice employees!!! Highly recommend using them.
scott w. ·
Google · 3 years ago
Response from USA Auto Glass
AWWW Scott this review is much appreciated. Thank you for your kind words! Hopefully you don't need us again but if you do we are here! Any referral you give means the world to us!
-
RecommendedWe had just begun a road trip to visit family for Christmas, when a large hunk of metal crashed through our windshield and covered us in broken glass on Florida's Turnpike. My first (and only call) was to USA Autoglass. Jennifer was amazing as she coordinated the location of a new windshield, conferencing us with our insurance company, and getting Larry (the technician) to our location! It was just a small delay in our trip. I highly recommend them if you find yourself in a similar situation. Professional, efficient and kind! A great way to end a harrowing experience!
Stephanie M. ·
Google
1 · 3 years ago
-
RecommendedEasy and quick!
Elisabet G. ·
Google · 3 years ago
-
RecommendedI m very happy with their services. They send the technician right away, Alex, his name, was very nice and helpful, I definitely will call them again if needed !
F S. ·
Google
1 · 3 years ago
-
RecommendedExcellent service! USA auto glass responded quickly. I left message on Sunday and Monday morning they contacted me and by the afternoon my window was fixed. Alex was the technician and did a great job. Professional and friendly. I’m grateful for their service and would call again if needed!
shawn b. · 3 years ago
-
RecommendedExcellent service! USA auto glass responded quickly. I left message on Sunday and Monday morning they contacted me and by the afternoon my window was fixed. Alex was the technician and did a great job. Professional and friendly. I'm grateful for their service and would call again if needed!
Shawn B. ·
Google
1 · 3 years ago
-
RecommendedGreat job and very quick My rear drivers side window regulator went out, they fixed it very quick and professional.
Steven M. · 3 years ago
-
RecommendedGreat job and very quick My rear drivers side window regulator went out, they fixed it very quick and professional.
Steve M. ·
Google · 3 years ago
-
RecommendedCustomer service at it’s finest! From the first phone call, Jose; to the completed repair, Eric. There was courtesy and professional service. It’s very nice to know that there are still companies with pride and character in their services. Thanks
Sarah B. · 3 years ago
-
RecommendedI must say I was very very impressed by the way these two gentlemen Larry & Anthony handled the business of replacing my windshield!! They were polite , informative , I was very confident in the job I hate when people give me rush jobs ?' and they were making sure everything panned out great. They were amazing I'd definitely refer this company any day of the week
Joseph W. ·
Google
1 · 3 years ago
-
RecommendedMuy eficas se los recomiendo me encanta la puntualidad ello lo son
Jessy Avila p. ·
Google · 3 years ago
Have you worked with USA Auto Glass? Leave A Review