• Thank you ALL for servicing me in a moment of desperation. Is there such thing as 6 stars? Superb...superb....superb service!
    Experience damage to rear window, my first instinct was reach out to a reputable glass company which consisted of waiting and over priced. I then decided to reach out locally and to my surprise... I was first greeted by Tiffany( Homestead), excellent customer service skills, her tone of voice brought peace to my storm. My window was ordered the same day and next morning scheduled for installation. Rodrigo, excellent technician, nice work done. You can tell from the moment you walk in the shop, the energy was great, employees were synchronized with work load and focus on what needed to be done, servicing those in need.

    Mari .   ·   9 months ago

  • Job Well Done Had my window broken by landscapers and shattered, decided to try myself and didn't want to take to Safelite either, I was referred to USA AG and Carlos who came and put new window in was just great, was just what I needed someone like him w/his extensive experience, he was courteous in every way and would definitely recommend Carlos and USA Autoglass. I rarely put reviews out but felt it was necessary here! Thanks guys and Tiffany as well who was great on the phone.

    Nicholas B.   ·   9 months ago

  • High quality glass great customer service

    Darryl B.   ·   10 months ago

  • Highly Recommend! Smooth transaction from beginning to end! Company was responsive to our initial call and Kenny was able to come out the very next morning. He did a FABULOUS JOB! He explained the cause of the damaged rear windshield and explained the process as he completed the job. Excellent work, high quality, professional, reasonable prices, and responsive! Highly recommend USA Auto Glass and definitely Kenny!

    DIANE Z.   ·   10 months ago

  • Paige was very helpful over the phone. Dealing with such a stressful situation she definitely made the process a easier!! Low prices! Fast quoting. Great customer service.

    Valerie A.   ·   10 months ago

  • Replace windshield on my 38 ft motor home and nothing but profesional quality work ! They showed up 20 minutes early not a few hrs late as most companies now a day , had the job done in about 45 min if that . Profesional , courteous and knew what they were doing . I recommend them to anyone who needs glass repair work done , top of the line professionals!

    George G.   ·   11 months ago

  • Professional, kind, amazing job I would highly recommend this company! I had an appointment with another company to fix my back window and got delay after delay. I called Paige at the Broward location and she not only helped me every step of the way but she was so kind and professional. She made sure to get me in right away. Alex my technician did an amazing installation and clean up on my car. I can't thank them enough!

    Lee Ann V.   ·   11 months ago

  • Quick and efficient Jennifer in the office was a pleasure to deal with. She was courteous and efficient. Luis installed my back window and did a great job. Super service from both of them!

    Susan M.   ·   11 months ago

  • Great service at every step! We called USA Auto Glass on a Thursday afternoon, and had a brand new windshield by Friday Afternoon! We spoke with Jennifer, she was absolutely amazing . Jennifer was so engaged, experienced, polite and professional. We felt like she knew exactly what we needed and got it done quickly and efficiently. We then had Larry come to our place and replace the windshield while preserving the stickers we needed . It was a flawless operation. WELL DONE JOB! Highly recommend this company for your glass needs. Thanks again Jennifer and Larry!

    Laurie C.   ·   11 months ago

  • Great Job Great company, great job. The employees are outstanding. My windshield was replaced yesterday. The initial contact was Paige, and the tech's we're Darius & Carlos,. All were kind, courteous and professional . I think the store number is 14

    Michael S.   ·   11 months ago

  • Excellent!!!! I called the company on a Saturday morning and Jose said Jennifer would call me first thing Monday. Jennifer called me Monday at 8:15 am. Not only was Jennifer courteous and professional she arranged to have the installers (who were also very professional) at my office a few hours later! I highly recommend this company and its employees.

    vicki s.   ·   1 year ago

  • high quality, fast, great professional, tech was very good, came out right away. easy to work with.

    joseph b.   ·   1 year ago

  • my power window driver side did not come back up. called USA auto glass, spoke to Paige very helpful, explained the problem over the phone, she set me up with Ken the tech. for monday morn. He called in the morn. let me know he was picking up the part needed and was on his way. called again when he arrived. Very efficient, showed me and explained the job to me. Finished in a timely manner, checked that everything was in working order. Very satisfied

    Ray B.   ·   1 year ago

  • Down to earth super nice people, Knowledgeable, Experienced, Professional & Friendly I could tell by my phone conversation with James that this company was the ONE to resolve my problem. James was friendly, knowledgeable and organized. I didn't have to wait on the phone to be transferred to another department, Within 5-7 minutes, he confirmed the replacement glass for my vehicle and scheduled someone to come to my location for the repair. WOW, no phone recording, no waiting on the phone, no transfer to a technician about the repair, James did it all with a great friendly attitude. I did not have to leave my home; within about 3 hours a Service Technician pulled up in front of my house in an Impressive Service Van ready to start the work. The Service Technician's Name was Larry, he got out of his vehicle in a nice Company Uniform, introduced himself and answered all my questions about the work to be performed and you could tell he New his stuff and was ready to help me get my car back on the road. Larry was super organized, from vacuuming the broken glass, tools to remove the door panel, again removing the broken glass inside the door, installing the new glass, testing the the glass to assure it was positioned properly that it went up and down smoothly. Larry was very gentle, not in rush and did not mind me watching the repair and answering any questions I had. From start to finish it was a good half hour to complete the work and what a FANTASTIC JOB ! Larry and James were super great people to do business with and guess what, I told Larry, I wanted to tell his boss what a good job he did. Larry made a phone call and handed me his phone, I asked who I was speaking with and come to find out it was the owner of the Company. What are the chances of an employee able to contact the owner of the business and have a customer talk directly to the owner ? Well I did and he was just as nice as the employees that worked for him. What a Great Experience, after 41 years living in South Florida finally, I found a Business that I didn't have to wait on the phone, be transferred from department to department, arrived on time, professional company image, completed the work with expert results and BEST of All they beat their competition price by half the cost if not more. Its a Win Win decision to have U.S.A. Auto Glass install your next Auto Glass. Thanks so MUCH !!

    Richard D.   ·   1 year ago

  • Amazing -at every step of the way My rear window was smashed by a coconut while on vacation. I needed special glass and very quick at home repair. Jennifer walked me expertly through the process and talked to my insurance company with me. The other company I first talked estimated I would have to wait a whole week. Jennifer got it done in 2 days! She ordered the special glass required for my leased car and called with updates to keep me informed of the status of the glass. I can't think of one thing she could have done better...she is the definition of excellence, and she saved my vacation. I needed my car to pick up people at the airport...I would have had to have rented a car or hired a driver. Jose also deserves a shout-out as he was also great- very helpful and a represented the company with excellence. Finally, Rodrigo and Larry were the two men who came to repair the window. They called me when I expected them to and did a beautiful job on a very messy smashed window. They were true professionals and could not have been more impressive. The landscaper for this property, Ernie, recommended I call USA Auto Glass and I am very grateful that he did!

    Gina D.   ·   1 year ago

  • Awesome Showed up. That’s a big D in Key West. Fast service. From the phone call to the install. Jennifer was very professional and knowledgeable. Eric did a outstanding job quick and efficient. It’s not the first time we had to call for a window RnR. A go to company and should be yours. Thx again kids. Fat Bastard Anglers Key West FISH ON!

    Capt Mike R.   ·   1 year ago

  • A job well done. So very pleased! Paige was so attentive to my needs and my time constraints. She was "on it" and stayed on it following up on the work order even after the install. The installer also needs a shout out. Eric was meticulous. What a lucky boss to have two workers that real care about their roles and responsibilities.

    kerry s.   ·   1 year ago

  • Done quick, reasonable price. No hassle USA Auto Glass came all the way to Key West to do my work truck windshield. It was easy to schedule, I knew exactly what the cost would be, and was given a very close time frame of work. They did a great job all around.

    Joseph M.   ·   1 year ago

  • Martin J.   ·   1 year ago

  • Excellent service! After more than a week of trying to get my car window fix Jennifer was the only one that was transparent and professional in the service I received. She was honest about the service they were able to provide in a timely manner and the options that was available to me for my vehicle. I am so greatful to have found USA auto glass. On the day of service the technician provided excellent service as well; thorough and professional service. Thank you guys so much!

    Sharlene H.   ·   1 year ago

  • Above and beyond I called USA Auto Glass because they are a small local company that had a lot of good reviews. I spoke to Jennifer. She was professional, attentive and polite. She took all my information about the vehicle and gave me a very competitive quote with next day installation. The tech, Alex, came on time and began replacing the window of my 350Z. This vehicle requires the removal of 2 plastic door strips that were previously broken and on order. He showed me what to do when I received them. When the parts arrived a few days later, I didn't feel confident on properly installing them. I called Jennifer back up and she arrange for Alex to come back and assist me. These employees went above and beyond what they had to do to assist me. I highly recommend this company.

    Manny P.   ·   1 year ago

  • High quality and great value you seriously are the best, your level of customer service is greatly appreciated and recognized. Your tech Alex is very professional and with knowledge about the job, for sure I have already recommended them, If I need any service from you I will not hesitate to call you. Congratulations to all

    Maikel F.   ·   1 year ago

  • Excellent service! USA auto glass responded quickly. I left message on Sunday and Monday morning they contacted me and by the afternoon my window was fixed. Alex was the technician and did a great job. Professional and friendly. I’m grateful for their service and would call again if needed!

    shawn b.   ·   1 year ago

  • Great job and very quick My rear drivers side window regulator went out, they fixed it very quick and professional.

    Steven M.   ·   1 year ago

  • Customer service at it’s finest! From the first phone call, Jose; to the completed repair, Eric. There was courtesy and professional service. It’s very nice to know that there are still companies with pride and character in their services. Thanks

    Sarah B.   ·   1 year ago

  • Amazing job!! They're employees are also extremely caring and helpful!!!!

    Jessica H.   ·   1 year ago

  • Had a new rear glass and windshield. Those two young men came down here to Key West … even though I had created a problem for them and apologized they said …”no problem” great work …fast … I felt bad because they had 3 more jobs that day. Great Job. I wish I could remember those names .. thank you

    Bill S.   ·   1 year ago

  • Wow ! Nxt day svc & 1/2 cost of other major “Safe—“ repair place… Wow ! Nxt day svc & 1/2 cost of other major “Safe—“ repair place… They came out to my job the next day. Did a great repair in a few hours in the parking lot of my job. Mr Carlos’s had a mask, was professional& did a great repair & vacuumed up the rear area. Soo glad I shopped around !! Thank you US auto - Major J (US army vet)

    Jospeh J.   ·   1 year ago

  • Very professional , on time and great work , I will do business again!

    Bruno S.   ·   1 year ago

  • Timely response when needed in a compressed time frame Had a drivers side window regulator failure 2 days before an 1800 mile extended trip . Located in Key West where no local / quick repair possible. Contacted Jennifer at USA Auto Glass on South Dixie in Homestead, 120 miles away and she quickly arranged for a response by Technician Eric who handles Keys area to divert and respond the next day. Even arranged for a spare window glass to be available if needed (was not needed). Eric repaired the problem in about an hour and was able to proceed on my trip. 5 stars. Highly recommended.

    James T.   ·   1 year ago

  • Prompt, Professional, Courteous My windshield was repaired through the 30000 S Dixie Hwy location. It was an easy and convenient process from the very start. Jennifer took my initial call and I could tell from the start that I was iñ good hands. The repair order was processed very quickly and the installation Tech, Rodrigo was courteous and friendly. Most importantly, he worked quickly & professionally. I would gladly recommend this USA Auto Glass location to anyone in need of the best service.

    Michael D.   ·   1 year ago

  • Awesome Service Carlos came out and fixed some rust on the truck around the window seal. Replaced the windshield and did an awesome job. Was on time and took pride in his work. Jennifer took my info and scheduled the appointment which went flawlessly. I’d recommend US Auto Glass over Safelite anyway.

    Eugene W.   ·   1 year ago

  • Let’s just say this company was the only one that offers same day service . Jennifer was very nice and professional , even though it was a rainy day. I called last minute to try to fix the window. They were able to get my window fix within a few hours . Service was amazing. I highly recommend this company.

    Verlencia D.   ·   1 year ago

  • Great Service I broke the back glass in my 1995 very nice beater. Only two suppliers could locate the glass; the first was double the price of USA AUTO GLASS. USA obtained the glass, brought it to me and installed it without issue. Thanks to Jennifer and (? Carl ?). Outstanding job. Thank You.

    J. D. O.   ·   1 year ago

  • High Quality USA Auto Glass was extremely professional. Jennifer directed us to the right person. When Carlos showed up, he was very knowledgeable and courteous and did his job perfectly. I highly recommend them!

    Janet C.   ·   1 year ago

  • Awesome job!!! Dealing with insurance companies can be very difficult! I called USA Auto glass and spoke to Jennifer. She immediately assured me that she would help me resolve the problem and she did! I was ready to give up but Jennifer gave me the confidence that I needed! I got the approval for the glass that I wanted! She ordered the glass and scheduled the technician all within a few days. Rodrigo was my tech. He explained the process to me and assured me that the job would be done exactly the way that it should be done. He answered my questions as he was installing the glass, which helped me to relax and trust his work! Job well done, thank you Rodrigo! Thank you Jennifer for all of your help and thank you USA Auto Glass for hiring such professional and caring employees!!

    Mandy H.   ·   1 year ago

  • Job Well Done Excellent Experience. Jennifer was awesome with scheduling my same day appointment for my passenger window with Rick who did a marvelous job! Thank you!

    K T.   ·   1 year ago

  • Good job and dependable Jennifer and Carlos very helpful

    Ken G.   ·   1 year ago

  • Highly recommend- great customer service Let me just say that Paige saved the day. I initially called my insurance then aaa- and their rates were considerably higher nor did they have same day service. I called USA auto glass in the morning, not only were they accommodating they were also sympathetic to my crisis and handled my problem swiftly and professionally. Paige made sure i will be on the schedule for the day and that was very comforting to know. The tech Carlos was very friendly and went right to work. He removed & installed new windshield with ease and not once stopped until it was completed. The services provided was very pleasant from beginning to end. Paige went that xtra mile to make sure my needs were met. I highly recommend this company for any glass installations .- call Paige she is at your service and she will help you in every way without a doubt. Her staff is so friendly and they will get the job done right. I am above satisficed with the glass and the service- and their prices are fantastic!

    Lisa D.   ·   1 year ago

  • Good Job Glass Tech Larry was on time, courteous and a hard worker. I asked Larry if I could watch him work as I had never seen a car window replacement. He was fine with this. Larry took the time to explain what he was doing and why. Larry answered all my questions and was very good natured about my being there. Job well done and a Hand Salute to Larry !

    Frank S.   ·   1 year ago

  • Honest Responses, Reliable Service, Professional Installers When my Mercedes-Benz windshield was damaged, I went right to GEICO to ask for approved glass repair shops. USA Auto Glass was the shop I selected. It took 10 days to receive the windshield glass for my vehicle. Throughout the process USA Auto Glass was responsive and helpful. Ultimately when it came time to install, Alex contacted me and within 50 minutes replace my windshield to perfection Mercedes-Benz told me they would charge my insurance company for seven and a half hours of Labor. Is there any reason not to do business with USA Auto Glass. Thank you Jennifer, you did a wonderful job.

    Denis F.   ·   1 year ago

  • Broken glass back window If your looking for a great deal on top of the best customer service you at the right place! Came here on vacation and had the back window in our truck busted out! Suck a nightmare! But we called and meet the awesome PAIGE who found us not only a great price but got us taken care of expeditiously! THANKS AGAIN ❤️❤️

    Crystal E.   ·   1 year ago

  • Kristen was my first point of contact through text. She was awesome and so patient with me, as Im not best texter . Then, I had the nicest call with Jennifer! Our call dropped and she called me right back. They both were thorough, professional and pleasant. Thank you, ladies.

    Erin C.   ·   2 years ago

  • Great team, Jennifer and Keith that put together a late day trip to the Keys to save my day. Very customer oriented outfit, with everything you expect.

    Rich W.   ·   2 years ago

  • Customer service was excellent and the technician was great I called in the morning really upset because my car was broken into. I spoke with Paige and right from the start she had a great attitude she knew how empathize when someone is not having a good day. She definitely put a smile on my face. She called the technician right away and let him know that he's going to be sceduled another call. She came back on the phone to me and let me know that as soon as he is done with the job he is on he will be heading to me next. Carlos was my technician and he gave great communication with me. He called me to tell me he is on his way to pick up the window in miami and will call and let me know when he's on his way to me. Carlos called back and let me know he was on his way to me and that he would be here within 45 mins. Carlos got here in less then 45 mins, and he called to let me know he was outside and to bring the key so he can get started. Paige and Carlos made this easy for me and it put a huge smile on my face. Me being a First Responder we get looked down upon and since the first minute to the last minute they both were awesome. I cant thank you guys enough for the great prompt and fast service you provided for me. This hands down was the best service I have ever had in a long time. Thank you Paige and Carlos for the best service ever.

    Jerelyn E.   ·   2 years ago

  • Great service. Friendly assistance from Jennifer and good work done byTechnician Miguel. Highly Recommend

    Melinda D.   ·   2 years ago

  • Regulator for Window for Mazda. The window in the passenger side of my Mazda broke down and they came to fix it to my house. Very professional and on time! I totally recommend this company. Thank you Jim and Miguel and all the guys !!!

    Liliana T.   ·   2 years ago

  • GREAT COMPANY!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! SO HONEST!!!!! Paige is amazing!!

    Ana J.   ·   2 years ago

  • Great service USA Auto Glass came through. My insurance company tried to send me to a company that wanted us to bring the car to them for the windshield repair. USA came a day sooner and did the repair in my driveway. Jennifer was an absolute pleasure to deal with. Super accommodating! The technicians that came out were professional and clean. Highly recommend the company!

    ANDREA L.   ·   2 years ago

  • Great job!! Just had front windshield on my 2017 Duramax replaced , The technician was even able to correct incorrect install from factory!! Its not easy getting great help down in the Keys (Summerland Key. FL) but they showed up on time (Great guys) and finished the job pretty quick! thanks again for the great service . from the Office to my house!!

    Rob t.   ·   2 years ago

  • I am very VERY HAPPY Great Customer service. James was very helpful.

    Annette G.   ·   2 years ago

  • Excellent all around!! Excellent customer service received from the moment I called, thank you Paige! You addressed my concerns and I really appreciate you going the extra mile! Also, shout out to Carlos who did the repair, thank you! Keep up the great work you guys! Would recommend and use again!

    Brigette K.   ·   2 years ago

  • From the beginning the whole process went well. After shopping around and hearing some ridiculous prices, Jennifer at USA auto glass treated us swell. She got us a super awesome price. She was patient with us and really helped us out. Felt like she was family. I wouldn't trade the experience with her and USA auto glass for nothing. The guys that she sent out did and quick, professional and spectacular job. They treated my truck like it was their own. Thank you all for all you did today. I will recommend to anyone that needs glass replacement. Teams usa rocks!!!

    Tiffany J.   ·   2 years ago

  • Sabrina T.   ·   2 years ago

  • Quick Service and Great Communication.

    Raisa L.   ·   2 years ago

  • Everyone was so nice. The guy that fixed my windshield was awesome and the people on the phone accommodated me in every way because I was working. Thank You so much to everyone.

    Theresa B.   ·   2 years ago

  • First and foremost I would like to recognize Larry for going above and beyond replacing my windshield glass, he not only did a great job but he took initiative given the the fact that it was raining he improvised to get the job done effectively and efficiently. Not only was he great but the pricing was very affordable. I would highly recommend this placa to anyone, I hope to not have to replace another glass from my car but if I did. I would defintly call Us Auto Glass Inc for their services.

    Raquel S.   ·   2 years ago

  • Excelente trabajo, rápido y alta calidad, Gracias Jose, Gracias Larry eres el mejor te felicito. Recomiendo esta compañía, son excelentes, fui atendida por José por teléfono y en menos de una hora ya tenia al especialista Larry quien hizo el cambio del parabrisa de mi carro, trabajan con gran profesionalismo, tienen calidad, el precio muy bueno. Te hacen sentir bien y agradecida fue un milagro de Dios haber contactado con esta compañía. De corazón se han ganado mi respeto. Gracias.

    Rosibel A.   ·   2 years ago

  • Excellent Service Paige assisted us with replacing our Truck Door Window. Enough can't be said about Paige. Very knowledgeable, professional, and most of all polite. With regards to the service, the Tech called ahead of his arrival as planned. When he arrived got right to work and completed the job in under an hour. When he left the work area was left as if he had never been there. Excellent Service beginning to end.

    Gus P.   ·   2 years ago

  • Professional all the way! Windshield was cracked on Friday. Progressive put me in touch with USA and they drove to Big Pine Key over100 miles on Saturday morning and replaced it in an hour. Great service and a quality repair. Thanks.

    Tom M.   ·   2 years ago

  • Fantastic My truck was burglarized. I needed help quickly. An hour after I called they were onsite, no up charge, friendly and efficient. And importantly, competitive rates... Carlos was my technician...

    Erick C.   ·   2 years ago

  • Exceeded my expectations Arrived a day early and the technician arrived early. That is something practically unheard of in the Florida Keys. The technician was polite, and completely professional. The completed job was excellent right down to leaving the work area clean like it never happened.

    Stephen T.   ·   3 years ago

  • Excellent work and very professional! Excellent work and very professional! Cleaned up before and after work was done. No adhesive residue anywhere! Just like OEM!

    Claudio Z.   ·   3 years ago

  • Great Team work Paige was the best Customer service agent and when the window installer came to replace my windshield I was so amazed how professional and he great he was. I will recommend your company to all my friends and colleagues

    José D.   ·   3 years ago

  • Excellent Service I was very happy with the service I received. I spoke with Jose on the phone, and he gave me a reasonable and fair quote for the back glass replacement on my car. Within two hours a tech, Eric, showed up to my home. He was professional and finished the job quickly. I was pleased there were no hidden fees. The price I was quoted was the price I paid. I would definitely recommend them.

    Angela Y.   ·   3 years ago

  • Fast service, good value, kind customer service representatives. The lady named Page is very experienced in finding correct parts at great value. Our family will always use this company. Thank you. Wittig Family, Marathon FL Fast service, good value, kind courteous service representatives. Page is very experienced in finding correct parts quickly at great value.

    Judith W.   ·   3 years ago